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KPI Solutions

End-to-end supply chain automation and consulting

Project Coordinator - Software

Project ManagementConfirmed live in the last 24 hours
Full-timeCincinnati, OH, USA$85k - $110k

About the Job

Requirements

  • A bachelor's degree in Business, Supply Chain, Computer Science, Engineering, or a related field is required.
  • Three to five years of combined experience in project coordination and operational support roles is required.
  • Experience with software systems in warehouse, distribution, or logistics environments is required.
  • Demonstrated ability to manage both project work and ongoing operational responsibilities is required.
  • Experience supporting production systems and handling critical incidents is required.
  • A strong track record of client relationship management is required.

Responsibilities

  • Coordinate software implementation projects from kickoff through go-live and handoff to operations.
  • Develop and maintain project schedules, task lists, and deliverable tracking across multiple concurrent implementations.
  • Organize project meetings, including kickoffs, weekly status calls, user acceptance testing sessions, and go-live planning.
  • Track project milestones, dependencies, risks, and issues, and escalate appropriately.
  • Coordinate resources across internal teams, including software engineers, integration specialists, and support staff, and external vendors.
  • Prepare project status reports, financial summaries, and executive dashboards.
  • Manage project documentation, including requirements, specifications, test plans, and training materials.
  • Support change order processing and scope management.
  • Coordinate equipment procurement, software licensing, and third-party services.
  • Build and maintain project budgets tracking labor, software, hardware, travel, and service costs.
  • Monitor project financials daily or weekly, generate variance reports, and forecast to completion.
  • Track invoices, purchase orders, and expense reports.
  • Coordinate billing milestone achievement and customer invoicing.
  • Calculate project profitability metrics and return on investment.
  • Support contract reviews and pricing analysis.
  • Coordinate data migration activities for item masters, locations, inventory, and historical data.
  • Schedule and support functional, integration, performance, and user acceptance testing phases.
  • Organize training sessions for client operations and information technology teams.
  • Coordinate go-live activities, including cutover planning, hypercare support, and stabilization.
  • Track post-implementation performance against contracted service-level agreements and design specifications.
  • Monitor production systems for performance, availability, and operational issues across the client base.
  • Serve as the primary operational point of contact for assigned clients.
  • Conduct regular operational health checks and system performance reviews.
  • Track and analyze daily operational metrics, including throughput, accuracy, system uptime, and error rates.
  • Coordinate resolution of operational issues with support teams, clients, and vendors.
  • Escalate critical issues according to defined procedures and service-level agreements.
  • Maintain operational documentation, including standard operating procedures, troubleshooting guides, and configuration records.
  • Build and maintain relationships with client operations teams and key stakeholders.
  • Conduct weekly or monthly operational review meetings with assigned clients.
  • Address client concerns, requests, and escalations in a timely and professional manner.
  • Coordinate enhancement requests and system optimization initiatives.
  • Support client training needs for new users, refresher training, and process changes.
  • Gather client feedback and identify opportunities for service improvement.
  • Act as the client advocate internally, ensuring operational needs are understood and addressed.
  • Monitor system performance dashboards and operational metrics in real time.
  • Identify trends, anomalies, and degradation in system performance.
  • Coordinate performance tuning activities with technical teams.
  • Track and report on service-level agreement compliance, including uptime, response time, and transaction volume.
  • Support capacity planning and scaling activities as client volumes grow.
  • Coordinate preventive maintenance windows and system upgrades.
  • Monitor integration health between warehouse management, warehouse execution, warehouse control, enterprise resource planning, transportation management, and other connected systems.
  • Triage and categorize incoming operational issues by severity from 1 to 4.
  • Coordinate incident response for critical production issues of severity 1 or 2.
  • Facilitate troubleshooting efforts across technical teams and vendors.
  • Communicate status updates to clients during incident resolution.
  • Document issues, root causes, and resolutions in the ticketing system.
  • Track issue trends and drive continuous improvement initiatives.
  • Conduct post-incident reviews and ensure corrective actions are implemented.
  • Generate daily, weekly, or monthly operational reports for clients and internal stakeholders.
  • Create and maintain operational dashboards showing key performance metrics.
  • Analyze operational data to identify improvement opportunities.
  • Track warehouse performance metrics, including throughput, accuracy, productivity, and equipment utilization.
  • Monitor system performance metrics, including transaction volumes, response times, error rates, and uptime.
  • Prepare quarterly business reviews for assigned clients.
  • Benchmark client performance against industry standards and peer operations.
  • Identify and drive operational efficiency improvements for clients.
  • Coordinate implementation of process improvements and system enhancements.
  • Support optimization projects involving slotting, wave planning, labor standards, and equipment utilization.
  • Lead or participate in root cause analysis for recurring issues.
  • Document and share best practices across the client base.
  • Coordinate lessons learned sessions and knowledge transfer.
  • Coordinate with software vendors on support issues and enhancements.
  • Manage relationships with equipment vendors for maintenance and support.
  • Coordinate with system integrators and third-party service providers.
  • Track vendor service-level agreement compliance and performance.
  • Escalate vendor issues and coordinate resolution.
  • Travel 20–30% for project implementations, client visits, and operational support.

About the Company

KPI Solutions

End-to-end supply chain automation and consulting

KPI Solutions provides end-to-end supply chain services and automation to optimize distribution operations. It analyzes current operations, designs a scalable, technology-neutral engineered solution, and implements it with hardware, software, and processes, while also offering ongoing lifetime support. Its differentiator is a technology-agnostic approach that blends multiple automation technologies and covers the full lifecycle from strategy to service, rather than relying on a single vendor. Its goal is to create flexible, scalable, and automated distribution networks that require less manual labor and deliver higher efficiency, with the ability to adapt to future needs.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Belton, MO
Founded
1980

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