Learning Deployment Coordinator Associate - Singapore Learning and Development Team

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

Learning Deployment Coordinator – Associate (Virtual Talent Hub)

In the Deployment team, we are responsible for delivering an exceptional learning experience to our learners through the planning and delivery of high-quality learning programs and activities.

JOB SPECIFICATION 
Role    :    Learning Deployment Coordinator – Singapore
Team    :    Singapore Learning & Development Team
Reports to     :    Singapore Learning & Development Leader 
Key stakeholders    :    Service Line Business Teams
Purpose    :    To support the learning needs of our people.

Your key responsibilities
1.    Learning Deployment Management
•    Manage the deployment of Global, Regional, or Country learning courses across various delivery channels (e.g., virtual/hybrid classrooms, webcasts, eLearning, etc).
•    Build and maintain relationships with business stakeholders. 
•    Support deployment projects and liaise with teams for learning administration.
•    Ensure compliance with established controls

2.    Class and Participant Management
•    Manage overall logistics for learning events, including attendance lists and registrations via the in-house learning system.
•    Manage participant management for assigned courses including assisting in registration, scheduling, communication, handling queries, managing the in-house learning system and shares best in class principles with teams.
•    Manage instructor and learner management, including assisting in scheduling, communication, handling queries, and managing the in-house learning system.
•    Deliver end-to-end logistics for learning events, including setting up virtual training rooms, monitoring and reporting on absentees, providing logistical support to instructors and organizing course materials for virtual/hybrid classrooms. Produce virtual sessions and serve as emcee.
•    Manage post-course administration, including Continuing Education (CE) processing, maintaining CE records, sending course evaluation requests, compiling evaluation results, conducting learning compliance checks, and arranging for make-up sessions.

3.    Reporting and Continuous Improvement
•    Support learning reporting by preparing and analyzing learning reports and information and monitors training consumption.
•    Assess continuous process improvement on training needs and compliance, and handle queries from instructors and learners.
•    Contribute to the effective measurement of learning solutions and seek to continuously improve internal practices to best in class standards.

4.    Budget and Vendor Management
•    Manage operational budgets, including reviewing monthly pre-billing reports and monitoring training costs.
•    Coordinate vendor and venue management, including sourcing, coordinating, and processing invoices.

5.    Qualification Program Support
•    Process and clear claims related to EY-sponsored professional qualification programs. 
•    Send timely reminders to participants regarding program requirements and deadlines. 
•    Prepare and manage training agreements for EY-sponsored professional qualification programs.

6.    Additional Duties 
•    Manage conference and event logistics, providing on-site support during overseas/external training events.
•    Monitor and process professional qualification programs.
•    Manage SharePoint site content.
•    Perform any other duties as assigned.

Skills and attributes for success
•    Key Traits: Dynamic, organized, and solution-oriented.
•    Project management skills and familiarity with virtual delivery platforms. 
•    Proficiency in SuccessFactors or similar Learning Management Systems is an advantage.
•    Proficiency in Microsoft Office applications, particularly Excel and PowerPoints.
•    Attention to detail and commitment to data accuracy.
•    Strong interpersonal and communication skills. 
•    Ability to work under pressure and multi-task effectively. 
•    Ability to work independently and collaboratively in a virtual environment.

To qualify for the role you must have
•    Bachelor’s degree or equivalent experience preferred.

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