Frasers Group

Multi-brand sports and fashion retailer

Assistant Manager - New Store Opening

Retail Store ManagementConfirmed live in the last 24 hours

Full-timeYork, UKIn-person

About the Job

Requirements

A minimum of 2 years’ experience in luxury retail, ideally menswear, at Department Manager or Assistant Manager level or previously.
Clear, concise, and polite communication is essential.
A passion for tailoring and a desire to increase tailoring knowledge are required.
Proficiency in spoken and written English is required.
Ability to work under pressure, manage multiple scenarios, and find solutions is required.
Immaculate presentation is required.
Punctuality, flexibility, and adaptability to short-notice business needs are required.

Responsibilities

Support the Store Manager in the store’s day-to-day management, particularly the ready-to-wear department, contributing to its growth and profitability.
Drive customer service levels, team development and retention, communication, and retail standards; deputise for the Deputy Manager in their absence.
Assist the Store Manager in communicating financial targets and performance to the team, and support sales staff in achieving individual targets.
Support performance improvement through business-development initiatives and relationship building.
Complete weekly trade reports with anecdotal information, missed sales, and potential opportunities.
Monitor tailoring-related costs monthly and take immediate action if they escalate.
Manage sales-floor team performance across service, communication, brand awareness, product knowledge, and visual merchandising standards.
Ensure garment alterations are effective and necessary, and that the correct customer cost is charged on BC.
Meet weekly with the Store Manager to discuss staff performance and training needs and set objectives for the following week.
Hold monthly team performance reviews and provide feedback to the Store Manager.
Work with the Store Manager to review and implement an effective weekly training schedule.
Maintain close communication with the company’s human resources representative.
Ensure staff are well presented and portray the appropriate company image and brand values.
Apply company employment expectations and manage staff performance with support from the General Manager and Human Resources, escalating individual performance or behaviour issues at the appropriate time.
Conduct daily floor walks to ensure visual excellence and compliance with health and safety and company procedures.
Maintain correct stock levels and ensure replenishment throughout the day.
Manage external and internal theft risks.
Assist the Store Manager with weekly cycle counts, escalate and communicate results, and implement prompt action plans and training to address poor results.
Oversee team deployment and breaks, maximise opportunities during quiet and peak times, maintain shop-floor standards, and ensure store recovery is completed at close of business.
Ensure the shop-floor layout is commercially led and maintains high standards of presentation.
Ensure the store opens on time and is securely locked and alarmed by the security company; communicate ad hoc requirements to relevant parties.
Support the Store Manager with in-store events and ensure they are prepared and executed effectively.
Lead by example in treating clients respectfully and ensure this standard is upheld across the team.
Handle customer enquiries and issues promptly and professionally, within 24 hours.
Ensure written communications are professional, detailed, and appropriately reviewed.
Review customer-service standards across the store, address issues promptly, and implement improvements.
Troubleshoot customer queries and complications, using logical problem-solving to meet customer needs.
Perform other duties as assigned.
Work with relevant departments to arrange in-store events.
Provide refreshments to retail and corporate guests.

Job Description

The Role:

To effectively support the Store Manager in the day-to-day management of the store, with particular focus on the RTW department, impacting the growth and profitability of this part of the business. Playing a key role in driving the customer service levels, team development and retention, communication, and retail standards. Deputising for the Deputy Manager in their absence.

Key Responsibilities:

Financial Targets

To assist the SM in communicating the financial targets/performance to the rest of the team.
To support the sales team in achieving their individual targets
To support the SM in improving performance through business development initiatives and key relationship building.
To complete weekly trade reports, including key anecdotal information and missed sales/potential opportunities
To ensure tailoring-related costs are kept in line, monitoring monthly and taking immediate action if escalating.

Team Management

To manage the sales floor team performance in all aspects, including service, communication, brand awareness, product knowledge and visual merchandising standards.
To ensure the team are carrying out effective and only necessary alterations on garments, and that the correct cost is charged on BC to the customer
To participate in a weekly meeting with the SM to discuss staff performance, training needs and set objectives for the coming week.
To hold monthly performance reviews with the team and provide feedback to the Store Manager.
To work with the SM to review and implement an effective weekly training schedule
To maintain close communication with the company’s HR representative.
To ensure all staff are well presented and portray the appropriate company image incorporating the brand values
To have a good knowledge of company employment expectations, and manage staff performance, with the support of GM and HR, understanding when, and how quickly, to escalate issues regarding individual performance or behaviour

Stock Management and Security

To carry out daily floor walks to ensure visual excellence and compliance with H&S/Company procedures
To ensure that the store has the correct levels of stock available, and that replenishment is carried out throughout the day
To manage the risks of external and internal theft
To assist the SM in ensuring the weekly cycle counts are executed, and results are escalated to the Store Manager and communicated to the team. Prompt action plan and training put in place to address poor results.
To oversee team deployment, lunches/breaks, maximise opportunities at quiet and peak times, ensure the shop floor standards are maintained and that the recovery of the store is completed at close of business
To ensure the shop floor layout is always commercially led, with exceptional standards and presentation
To ensure that the store is opened on time, and securely locked and alarmed, by the security company. Any ad hoc requirements are communicated to the relevant parties.
To support the SM with in-store events, ensuring they are well prepared and executed

Customer Service

To lead by example by treating every client with respect and care, ensuring this is upheld across the wider team.
To deal with customer enquiries and issues promptly and professionally, within a 24-hour timeframe.
To ensure any written communication is carried out professionally, with attention to detail, and due diligence performed.
To continuously review customer service standards across the store, ensuring issues are addressed promptly and improvements made.
To solve problems and troubleshoot. Dealing with queries and complications as they arise, using quick and logical thinking to solve customer needs.

General

Any other duties as outlined from time to time by the
Work with all appropriate departments to arrange any in-store events
Provide any required refreshments (food and drink) to all retail and corporate guests

Qualifications

Requirements

Minimum of 2 years’ experience in luxury retail, ideally menswear, at a Department Manager/Assistant Manager level or previously.
Clear, concise, polite communication essential
Passionate about of all things tailoring, with a desire to increase this knowledge.
Proficient in English, both verbal and written.
Able to work under pressure, managing multiple scenarios at any given time, finding solutions
Immaculately presented
Punctual, flexible, and able to adapt to the needs of the business at short notice

Additional Information

Gieves & Hawkes/Frasers Group Benefits:

25 days' holiday plus bank holidays
Fearless 1200
Stakeholder Pension Scheme
60% discount in our full-price G&H stores &
20% discount in other Fraser Group stores
Managers Bonus scheme

How We Work

Our values shape every shift, every conversation, every decision:

Think Without Limits: Move fast, take bold action, and bring the team with you.
Own It and Back Yourself: Take responsibility, master the basics, and deliver results.
Be Relevant: Stay connected to our people, our partners, and the planet.

Interest in this role is high, and once we find the right person, we close. Apply early so you don't miss out.

About the Company

Frasers Group

Multi-brand sports and fashion retailer

Frasers Group is a British retail conglomerate with a portfolio of sports, fashion, and lifestyle brands, operating a large network of stores and online platforms. It buys and integrates brands and retailers (often distressed), revamps them, and sells through its multi-brand formats along with services like Frasers Plus and a retail media network. The Elevation Strategy guides its shift from discount, high-volume sales toward a more premium positioning by strengthening brand partnerships and customer experience across physical and digital channels. The company’s goal is to grow a premium, multi-brand portfolio and sustain expansion through both brick-and-mortar and online channels, supported by financial services and media capabilities.

Company size: 10,001+
Company stage: IPO
Headquarters: Mansfield, United Kingdom
Founded: 1982

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