Manager – Customer Success Associate
Denver
Confirmed live in the last 24 hours
Datadog

5,001-10,000 employees

Monitoring platform for cloud applications and services
Company Overview
Datadog stands out as a leading monitoring platform for cloud applications, offering comprehensive observability of data from various sources, which aids DevOps teams in preventing downtime and enhancing user experience. The company's culture emphasizes technical excellence and problem-solving, fostering an environment that encourages continuous learning and growth. With its unique ability to analyze and explore logs for rapid troubleshooting, Datadog holds a competitive edge in the industry, demonstrating its commitment to technical innovation and industry leadership.
Data & Analytics

Company Stage

Series D

Total Funding

$150.6M

Founded

2010

Headquarters

New York, New York

Growth & Insights
Headcount

6 month growth

8%

1 year growth

15%

2 year growth

74%
Locations
Denver, CO, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Management
CategoriesNew
Sales & Account Management
Requirements
  • Experienced in 5+ years in a Customer Success or Account Management role in the SaaS space with at least 2 of those years leading teams
  • Confident in managing a high performing team of revenue focused Customer Success Associates/Managers
  • Customer-first mindset and approach to all interactions both internal and external
  • Able to complete and influence full cycle sales process
  • Strong at multi-task management skills across a varied set of responsibilities, in a fast-paced environment
  • Preferably knowledgeable about the B2B tech space or with subscription based software
Responsibilities
  • Manage, lead, mentor and train a team of Customer Success Associates
  • Coach team to proactively work with customers to find expansion opportunities and increase loyalty and retention
  • Identify and qualify growth opportunities for added value within smaller customers, assigned accounts and ensure high retention and renewal rates
  • Serve as an escalation point between customers and internal Datadog teams to ensure customer success and adoption
  • Act as an internal advocate for our customers putting their best interests first
Desired Qualifications
  • Experienced in 5+ years in a Customer Success or Account Management role in the SaaS space with at least 2 of those years leading teams
  • Confident in managing a high performing team of revenue focused Customer Success Associates/Managers
  • Customer-first mindset and approach to all interactions both internal and external
  • Able to complete and influence full cycle sales process
  • Strong at multi-task management skills across a varied set of responsibilities, in a fast-paced environment
  • Preferably knowledgeable about the B2B tech space or with subscription based software