Trail Appliances

Sells home appliances to households and builders

Product Owner - Business Systems

Product ManagementConfirmed live in the last 24 hours

Full-timeRichmond, BC, CanadaNo salary listed

About the Job

Requirements

At least 5 years of experience in product ownership, business analysis, enterprise systems, or digital transformation.
Ability to prioritize competing demands and connect technology to business outcomes.
Strong business analysis skills, including process mapping, requirement definition, user stories, acceptance criteria, and benefit measurement.
Ability to engage stakeholders and influence and challenge them effectively.
Experience with testing, user acceptance testing, and validating delivered solutions.
Ability to translate between business and technical teams.
Comfort working with data and key performance indicators to drive decisions and measure success.
Solid understanding of user interface and user experience principles in business systems.

Responsibilities

Develop and maintain a product roadmap balancing immediate operational needs with long-term transformation goals.
Align roadmap priorities to business strategy, key performance indicators, risks, and dependencies.
Identify gaps across processes, data, controls, usability, and automation.
Evaluate customer and employee friction points and propose scalable improvements.
Challenge stakeholders to improve processes rather than replicate legacy approaches.
Own and prioritize the product backlog based on business value, urgency, and effort.
Translate business needs into requirements, process maps, user stories, acceptance criteria, user interface and user experience expectations, and measurable outcomes.
Partner with project managers, developers, solution architects, Dynamics 365 administrators, and data teams.
Facilitate workshops, backlog refinement sessions, demos, and decision forums.
Ensure alignment across business and technical stakeholders.
Participate in system testing and lead or support user acceptance testing.
Validate delivered solutions against requirements before release.
Coordinate release readiness, including training, documentation, and adoption activities.
Measure outcomes against defined key performance indicators.
Ensure delivered solutions drive business improvements.
Support post-launch optimization and continuous improvement.

Desired Qualifications

Experience with Microsoft Dynamics 365 (Finance & Operations, Commerce, or CRM), Power Platform, or similar enterprise systems.
Background in retail, supply chain, logistics, finance, customer service, or sales enablement.
Familiarity with Agile delivery practices and backlog management tools.
Experience with process mapping, journey mapping, wireframing, or prototyping.
Exposure to change management, training, adoption, and post-launch performance tracking.

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Our core values:

Integrity – We do what’s right, even when no one is looking.

Improvement – We do it well. Then we do it better.

Caring – We put ourselves in others’ shoes.

Authenticity – We like people, not pretense.

Determination – We kick down walls.

We are seeking a strategic and hands-on Product Owner – Business Systems to own the roadmap and backlog for a core business capability (e.g., Sales Enablement, Purchasing & Logistics, or Order Management & Finance).

This is not a ticket-taking role. You will challenge current-state processes, identify meaningful improvement opportunities, and partner across business and technology teams to deliver measurable outcomes. You’ll play a key role in shaping how systems, data, and workflows drive operational excellence and user experience.

As a Product Owner, you will

Product Strategy & Roadmap

Develop and maintain a clear product roadmap balancing immediate operational needs with long-term transformation goals
Align roadmap priorities to business strategy, KPIs, risk, and dependency considerations

Process & Solution Improvement

Identify gaps across processes, data, controls, usability, and automation
Evaluate friction points for customers and employees and propose scalable improvements
Challenge stakeholders to rethink and improve processes instead of replicating legacy approaches

Backlog Ownership & Delivery

Own and prioritize the product backlog based on business value, urgency, and effort
Translate business needs into:

Requirements and process maps
User stories and acceptance criteria
UI/UX expectations and measurable outcomes

Cross-Functional Collaboration

Partner closely with Project Managers, Developers, Solution Architects, D365 Admins, and Data teams
Facilitate workshops, backlog refinement sessions, demos, and decision forums
Ensure alignment across business and technical stakeholders

Testing & Release Execution

Participate in system testing and lead/support UAT
Validate delivered solutions against requirements before release
Coordinate release readiness, including training, documentation, and adoption activities

Performance & Adoption

Measure outcomes against defined KPIs
Ensure delivered solutions drive real business improvements
Support post-launch optimization and continuous improvement

To be successful in this role, you bring

5+ years in product ownership, business analysis, enterprise systems, or digital transformation
Proven ability to prioritize competing demands and connect technology to business outcomes
Strong business analysis skills:

Process mapping
Requirement definition
User stories and acceptance criteria
Benefit measurement
Excellent stakeholder engagement skills with the ability to influence and challenge effectively
Experience with testing, UAT, and validating delivered solutions
Strong communication skills—able to translate between business and technical teams
Comfortable working with data and KPIs to drive decisions and measure success
Solid understanding of UI/UX principles in business systems

Bonus points

Experience with Microsoft Dynamics 365 (Finance & Operations, Commerce, CRM), Power Platform, or similar enterprise systems
Background in retail, supply chain, logistics, finance, customer service, or sales enablement
Familiarity with Agile delivery practices and backlog management tools
Experience with process mapping, journey mapping, wireframing, or prototyping
Exposure to change management, training, adoption, and post-launch performance tracking

Who You’ll Work With

Senior Director, Business Enablement, Automation & Data
Business leaders, SMEs, and frontline teams
Other Product Owners and Enablement team members
IT teams including developers, QA, architects, and operations
Data, analytics, finance, HR, and external partners/vendors

Work Environment

Hybrid work environment with regular in-person collaboration sessions
Standard business hours with occasional support during releases or critical events
Minimal travel; occasional visits to stores, distribution centres, or business sites may be required

Why Join Trail?

Competitive salary + extended health benefits
Generous employee appliance discounts
Opportunities for career growth and development
Collaborative, team-oriented culture with events and volunteer programs
Opportunity to impact a trusted Canadian brand at scale

INDHP

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?

About the Company

Trail Appliances

Sells home appliances to households and builders

Trail Appliances sells kitchen and laundry appliances to homeowners, interior designers and residential builders in Western Canada. Customers compare major brands online or in showrooms, where product specialists help match equipment to a home's space, design and everyday needs. Its builder teams coordinate appliance packages for housing projects, while retail shoppers can arrange delivery, installation and service support after choosing their products. The business earns money from appliance sales and related services, with dedicated customer support teams helping buyers before and after a purchase. The family-owned appliance business traces its roots to 1974.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: 1974

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