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Journey Further

Discovery-led growth consulting for brands

Client Manager

Account ManagementConfirmed live in the last 24 hours
Full-timeLeeds, UK£35k - £42k

About the Job

Requirements

  • Proven experience working in a fast-paced agency environment across multiple clients and industries or sectors.
  • A strong understanding of paid and organic media.
  • Excellent communication and presentation skills, with the ability to build relationships quickly internally and with clients.
  • Documentation and reporting skills to keep projects and deliverables on track and meet deadlines.
  • Demonstrated experience working with multiple stakeholders and levels.
  • Experience working in a performance or marketing agency environment in account management or client experience.
  • Soft sales experience and the ability to spot missed opportunities for clients.

Responsibilities

  • Act as the main point of contact for clients, working with the wider team and senior client leads to deliver against client expectations and deadlines.
  • Manage multiple performance marketing projects and deadlines simultaneously, including ongoing delivery deadlines, quarterly business reviews, and client development objectives.
  • Challenge processes that do not put client experience at the heart of them.
  • Take a commercial mindset to accounts, identifying opportunities to add value, support client growth, and contribute to account expansion.
  • Keep projects and delivery on track against client expectations, ensuring clients, team members, and team leadership are up to date on project plans, timelines, budgets, and status reports.
  • Coordinate internal and external meetings, ensuring that information is well documented and organised.
  • Guide and coordinate monthly and quarterly priorities through Client Development Plans, ensuring priorities are clear and reported on each month.
  • Monitor and escalate over-servicing and poor performance before they become critical to client experience team leadership.
  • Identify client and delivery pain points and escalate them as needed.
  • Support the team's understanding and execution of client excellence and delivery standards across the agency.
  • Support marketing efforts by proactively sharing client excellence and identifying opportunities to feature excellent work in case studies.
  • Support new business as needed and help grow revenue across the client roster.

Desired Qualifications

  • Preferred experience working across integrated clients.
  • Ownership of projects and driving continuous improvement.
  • A growth mindset, eagerness to learn, and willingness to challenge established practices to help continually improve.

About the Company

Journey Further

Discovery-led growth consulting for brands

Journey Further provides growth partnerships that start with discovery-led strategy. They map the market landscape, generate actionable insights, and translate them into concrete growth actions while measuring outcomes. With 200 specialists across Leeds, London, Manchester, and New York, the firm pursues sustainable, scalable growth for brands that won’t settle. Their approach combines terrain mapping, global collaboration, and an award-winning track record to turn insights into measurable, long-term growth opportunities.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Leeds, United Kingdom
Founded
2017

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