Arista Networks

Hardware and software for cloud networking

Technical Solutions Engineer

Solution EngineeringConfirmed live in the last 24 hours

Full-timeShannon, Co. Clare, IrelandNo salary listedIn-person

About the Job

Requirements

Working knowledge of the networking industry, products, and protocols.
Minimum of 1–5 years of hands-on experience designing, deploying, configuring, supporting, troubleshooting, debugging, and administering network protocols and technologies, including AAA/TACACS, ACL, ARP, BGP (RFC 4271), DHCP, 1G/10G Ethernet (IEEE 802.3ab and IEEE 802.3ae), Flow Control, ICMP, IGMP, IPv4 and IPv6, LACP, LLDP, MPLS, NAT, OpenFlow, OSPF (RFC 2328), PIM, QoS, RIP, sFlow, SNMP, STP/RSTP/MST (IEEE 802.1d), VARP/VRRP, VLAN (IEEE 802.1q), and VRF.

Responsibilities

Respond to customer product inquiries by telephone or in writing, including internet-based email.
Resolve customer concerns arising during installation, operation, maintenance, product application, or compatibility matters.
Troubleshoot hardware equipment and software applications, and recommend corrective action.
Document customer communications and recurring technical issues to support product quality programs and product development.
Recreate customer issues in a dedicated lab environment.

Desired Qualifications

Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark, or similar packet generation and analysis tools, is highly desired.
A strong comfort level with Linux is highly desired.
Familiarity with programming or scripting in C++, Java, Python, Perl, JavaScript, or shell is a plus.

Job Description

Who You'll Work With

Going far beyond the standard call centre or tiered support position, the Technical Solutions Engineer at Arista Networks is a top level engineer, equivalent to a Tier 3 or Escalation Engineer in most support organizations.

The TSE works in a non-silo environment, supporting all of Arista’s products and the many network protocols and features covered by EOS. He or she will work directly with both the customer and (when needed) the software and hardware development teams. The TSE team also performs all their own recreates in a dedicated lab environment.

Giving customers direct access to a high-level engineer streamlines the support process and raises customer satisfaction.

What You'll Do

Respond to customer product inquiries via telephone or in written, internet-based email.
Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
Interpersonal skills and product knowledge and expertise are critical to responding to daily customer-centric activities.
Troubleshoot problems with hardware equipment and software applications and recommends corrective action.
Document customer communication and recurring technical issues to support product quality programs and product development.

#LI-EO1

Qualifications

Working knowledge of networking industry, products, and protocols
Minimum of 1-5 years hands-on experience and a combination of the following; designing, deploying, configuring, supporting, trouble shooting, debugging and administering the following network protocols and technologies:
AAA/TACACS, ACL, ARP, BGP (RFC 4271), DHCP, 1G/10G Ethernet (IEEE 802.3ab & IEEE 802.3ae), Flow Control, ICMP, IGMP, IPv4 & IPv6, LACP, LLDP, MPLS, NAT, Open Flow, OSPF (RFC 2328), PIM, QOS, RIP, Sflow, SNMP, STP/RSTP/MST (IEEE 802.1d), VARP/VRRP, VLAN (IEEE 802.1q), VRF
Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar packet generation and analysis tools) is highly desired
A strong comfort level with Linux is highly desired
Familiarity with programming/scripting (C++, Java, Python, Perl, JavaScript, shell) a plus

Additional Information

About the Company

Arista Networks

Hardware and software for cloud networking

Arista Networks builds high-performance cloud networking hardware and software for large data centers and cloud environments. Its product line includes spine-and-leaf switches and routers that form scalable data-center networks, combined with software for automation and visibility to simplify operations. The network gear is designed for hyperscale and I/O-intensive workloads, offering strong performance and power efficiency. Arista differentiates itself through a focus on scalable, energy-efficient hardware paired with software that improves automation and observability, serving cloud providers, enterprises, and financial institutions via direct sales, partners, and service contracts. The company's goal is to help customers deploy and manage scalable, efficient, and automated data-center networks that meet the demands of large-scale cloud workloads.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Santa Clara, CA
Founded: 2004

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