UCSF

Public health sciences university in San Francisco

Medical Assistant 3

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeSan Francisco, CA, USA$42

About the Job

Requirements

One year of experience as a Medical Assistant or Hospital Assistant in a medical practice.
Knowledge and abilities essential to perform the assigned duties.
Current American Heart Association CPR certification.
Demonstrated computer familiarity and keyboard skills, including computer literacy in Microsoft Word and Excel.
Willingness to learn new computer programs as needed to support practice operations.
Ability to work effectively with people from diverse cultures and socioeconomic situations.
Ability to travel and work between all satellite locations and UCSF campuses.
Medical Assistant certification.
Demonstrated ability to provide appropriate care based on an individual patient's needs, including age-specific care for adolescent, adult, and geriatric populations.

Responsibilities

Assist in delivering patient care in the UCSF Neurosurgery Clinic under supervision and in accordance with Ambulatory Services policies and procedures.
Learn and assist with Neurosurgery practice and participate in a multidisciplinary quality-improvement team focused on improving health outcomes for patients with chronic illness.
Perform assigned patient care and clinical procedures in support of specialty care services and positive care outcomes.
Coordinate care for patients on and off the daily schedule, convey information between providers and patients, coordinate services for assigned patients—especially those with serious, complex, or chronic conditions—and provide advocacy, information, and referrals to address medical and psychosocial needs.
Perform routine clinical functions and document vital signs, height, weight, pain screening, medications, and chief complaints in patient charts.
Document interpreter use and coordinate in-person, telephone, or video interpreting services for medical appointments.
Prepare providers, advanced practice providers, nurses, and patients for examinations and procedures; complete required competencies for specialty procedures as determined by department leadership.
Perform outpatient sterile-processing procedures, including Cidex OPA, maintain required logs, and clean instruments for transport to the sterile-processing department.
Assist advanced practice providers with complex procedures such as incision and drainage, suture removal, and lumbar puncture, including equipment preparation.
Act as a chaperone when needed, float within the department as requested, transport patients safely, and monitor patient flow.
Obtain specimens and perform simple laboratory procedures according to specimen-handling and processing policies; update required temperature, disaster-cabinet, and crash-cart logs.
Facilitate physician-ordered referrals and obtain insurer authorizations for medications, referrals, procedures, imaging, and film or slide review.
Perform clinical activities accurately and on time, assist physician staff with patient communications, comply with infection-control, safety, administrative, clinical-practice, Joint Commission, and Title 22 requirements, keep medication cabinets locked, and order medications and medical supplies.
Train new Hospital Assistant and Medical Assistant 3 staff and temporary staff in front- and back-office duties.
Communicate clinical and nonclinical information by telephone, deliver messages and provider-approved patient instructions, follow Medical Center telephone standards, and maintain a professional and helpful working environment under House Standards.
Notify providers of patient delays and service issues, communicate delays to front-office staff and patients when delays exceed 30 minutes, and share pertinent observations with health-team members.
Identify and communicate problems to nursing staff, the care team, or the appropriate supervisor; suggest clinic or practice improvements; assist patients with issues and complaints using conflict-management skills.
Verify and document patient-provider care teams in APeX and update them as needed; use the electronic health record for documentation within scope, including vital signs, pain scale, chief complaint and history, medications, allergies, outside records, point-of-care orders and results, provider orders, medication refill encounters, testing schedules, telephone and staff messages, and Care Everywhere activation.
Contact patients before scheduled visits to complete assigned pre-visit intake within scope, including confirming visit reasons, reviewing and documenting patient-reported medications and allergies, updating relevant health history, and completing APeX intake documentation.
Maintain clean, stocked examination rooms, clinician hub rooms, and laboratory; order supplies and maintain laboratory equipment and supply standards.
Review laboratory result logs and print results for providers as requested.
Schedule complex procedures and coordinate patient services; coordinate meal and rest periods with other Hospital Assistants to maintain clinic coverage under supervisor or manager direction.
Follow infection-control and Ambulatory Services procedures for cleaning, disinfecting, and sterilizing equipment.
Participate in quality-improvement and customer-service initiatives, including wait-time studies and procedure-outcome data collection.
Assist with contacting patients to reschedule or cancel clinics and managing patient referral work queues as needed.
Provide front-office coverage as operationally needed, including during staff absences, breaks, meal periods, or increased clinic volume, and collaborate with front- and back-office staff to maintain patient flow and clinic continuity.
Follow UCSF Medical Center service standards for professional conduct, respect, integrity, diversity, excellence, communication, telephone etiquette, patient guidance, cultural sensitivity, teamwork, service recovery, and managing delays and expectations.
Protect privacy and confidentiality of protected health information and other sensitive information; follow safety and infection-control policies.
Maintain a neat and orderly work environment, dispose of litter, post materials only in designated areas, report unsafe conditions or broken equipment, and protect facility equipment from damage and theft.
Support quality metrics and organizational and departmental targets.
Perform other assigned patient-care and administrative duties, including coverage for Marin-Neurosurgery and Nine Adult Medical and Surgical Multi-Specialties Clinics, such as booking appointments, tests, surgeries, authorizations, and checking in patients.

Desired Qualifications

Familiarity with Epic or APeX.
Fluency in Spanish or Chinese, including speaking, reading, and writing.
Experience in internal medicine, geriatrics, or family medicine.
Experience collecting and entering data, identifying errors and missing information, and performing basic analysis.
Experience working with the public, preferably in a medical, hospital, or clinic environment.

Job Summary

Within the Department of Neurological Surgery, the Brain and Spinal Injury Center (BASIC) is a large clinical and research division with over 30 physicians, nurses, research faculty, staff and trainees at the SFGH campus. Many colleagues from other departments, other universities throughout the US and other countries form an added active pool of investigators and staff with whom we collaborate.

Under supervision of the Manager, guided by policies and procedures of Ambulatory Services, the Medical Assistant 3 – assist in the delivery of care to patients in The UCSF Neurosurgery Clinic.

S/he is required to learn and be able to assist in Neurosurgery practice. S/he will actively participate on a multidisciplinary quality improvement team to improve the health of targeted patients with chronic illness across UCSF Medical Center practices. Work includes a variety of personal care and clinical procedures including assuring positive care outcomes. S/he will perform assigned patient care in support of the specialty care services provided to patients within the practices. S/he is required to adhere to the Telephone and House Standards as adopted by the Medical Center. Assist care team by coordinating care for patients on and off the daily schedule. S/he will act as a primary conduit for the transmission of information between providers and patients and coordinate services for all patients who are part of the assigned panel, especially those with serious, complex or chronic health problems. S/he will provide advocacy, information and referral services to patients and families to address their medical and psychosocial needs.

REPORTING RELATIONSHIPS

Supervises no staff

REQUIRED QUALIFICATIONS

One year of experience as a Medical Assistant / Hospital Assistant in a medicalpractice.
Knowledge and abilities essential to the successful performance of the duties assigned to theposition.
Current American Heart Association CPRCertification
Demonstrated computer familiarity, keyboard skills, computer literate in programs such as Microsoft Word and Excelrequired.
Willingness to learn new computer programs as needed to sustain practiceoperations.
Ability to work effectively with people from diverse cultures and diverse socioeconomicsituations.
Support Neurosurgery practice at UCSF Health
Ability to travel & work between all satellite locations and UCSFcampuses

PREFERRED QUALIFICATION

Familiarity with Epic/Apex

Demonstrated fluency in Spanish or Chinese language: speaking, reading and writing Internal Medicine, Geriatric or Family Medicine experience

Experience collecting, and entering data, identifying errors and missing information, and performing basic analysis Experience working with the public, preferably in a medical/hospital/clinic environment

Candidate must be willing to travel & work between all satellite locations and UCSF campuses

REQUIRED LICENSES/CERTIFICATIONS

Medical Assistant Certification
Current American Heart Association CPRCertification

POPULATIONS SERVED

Demonstrated ability to provide appropriate care based on the needs of a specific individual, including the patient’s age. Populations served: Adolescent, Adult, Geriatric.

Key Responsibilities

DUTIES & ESSENTIAL JOB FUNCTIONS

of time

Essential Function (Yes/No)

Key Responsibilities

(To be completed by Supervisor)

Yes

Clinical

Performs routine clinical functions and documents in patient chart, including but not limited to vital signs, height, weight, pain screening, medications and documentation of chief complaints.
Documents use of interpreter as appropriate. Work with interpreting services to facilitate interpreter participation for medical appointmentsin person, by phone, or by video (ifavailable).
Assists Providers, APPs, Nurses and patients in preparation forexam and/orprocedures.
Successfully completes all appropriate competencies to perform or assist with procedures as required for department specialty and determined by theAdministrativeNurseorAdministrativeDirector--whichmayincludebut not limitedto:
1. Performs sterile processing procedures in outpatient clinic such asCidex OPA and maintain all appropriatelogs.
2. Cleans and prepares instruments for transport to the sterile processing department.
3. Assists APPs in complex medical procedures such as incision & drainage, suture removal, and lumbar puncture, including preparing equipment.
Acts as chaperone as needed for medicalproviders.
Works as an internal float for department as requested bysupervisor.
Transports patients as directed and ensures theirsafety.
Monitors patient flow in and out of theclinic.

Obtains specimens and performs simple laboratory procedures conforming to all policies and procedures related to specimen handling andprocessing.
Participates in updating mandatory logs (i.e., temperature log,disaster cabinet log, crash cartlog).
Facilitates referrals to other providers as ordered by thephysician.
Obtains authorizations from insurers for medications, referrals and ancillary imaging ordered by thephysician.
Performs clinical activities in an accurate and timelymanner.
Assists physician staff in writing and sending out patientcommunications.
Complies with all Ambulatory Services and Medical Center policies and proceduresforinfectioncontrol,safety,administrativeandclinicalpractice. Complies with activities mandated by TJC/Title22.
Ensures all medication cabinets remain locked at alltimes.
Order Medications and MedicalSupplies
Train new HA/MA 3 staff and temps with front and back officeduties

Yes

Communication

Demonstrates courtesy, common sense and follow through in all telephone communications, taking and delivering (clinical and non-clinical information from patients and others, delivering messages and providing instructionsto the patient via. tel that the care team/provider has asked you to relay to patient and maintaining the Medical Center TelephoneStandards.
Ensures a professional and helpful working environment by upholdingthe House Standards as adopted by the MedicalCenter.
Notifies providers of patient delays and service issues. Acts as an advocate for patients by helping to facilitate provider punctuality tomaintain optimal clinicschedules.
Communicates provider delays to front office team and makes regular announcements to patients in waiting room or exam room as neededwhen delays are over 30minutes.
Shares pertinent information, observations with other healthteam members. Notifies providers of patient serviceissues.

Identifies and communicates problems to the nursing staff/care team or appropriatesupervisor.
Offers suggestions for change or improvement in clinic/practiceoperations.
Assists patients with issues and complaints utilizing conflictmanagement skills
Ensure all patients provider care teams are verified and documented in apex. Update patient provider care teams as needed.
Utilizes Electronic Health Record (APEX) for documentation within the scope of practice of a Hospital Assistant which may include but notlimited to:
Documentation of vital signs, height, weight and painscale.
Enter patient chief complaint and history (i.e. tobacco/family hx/ med/surg/social).
Enter patient reported medications, allergies, care everywhere,reconcile medication records from outsideinstitutions
Order & sign POCT with signedprotocol.
Documentation of point of care testresults.
Enter & “pend” scripted orders from provider.
Open a Medication Refill Encounter forprovider.
Scheduling laboratory, radiology and other testing with a written orderfrom aprovider.
Open telephone encounters, create encounters from CRMmessage
Open staffmessages.
Care Everywhere,Activate

11.Pre-Visit Patient Intake: Contacts patients by telephone prior to scheduled appointments, as assigned, to complete pre-visit intake within scope of practice. Intake may include confirming the reason for visit/chief complaint, reviewing and documenting patient-reported medications and allergies, updating relevant health history, and completing other appropriate APeX intake documentation in preparation for the scheduled visit.

Yes

Operations

Maintains clean, well-stocked exam rooms, clinician hub rooms andlab. Responsible for ordering and maintaining supplies, maintenance of lab equipment.
As requested, reviews Lab log of results and prints results forproviders.
Obtains insurance authorizations for medications, procedures andfilm and/or slide reviewauthorizations.
Schedules complex procedures and coordinates services forpatients.
Coordinates meal and rest periods with other Hospital Assistantsand ensures coverage of clinic under direction ofsupervisor/manager.
Maintains supply standards as directed by nursing staff or appropriate supervisor.
Adheres to infection control procedures as outlined in the InfectionControl Manual.
Adheres to the Ambulatory Services policy and procedures forthe cleaning, disinfecting and sterilizing ofequipment.
Participates in various QI and Customer Service initiatives such aswait time studies, outcome data collection from procedures,etc.
If needed will assist with contacting patients to reschedule or cancel clinics.
If needed will assist with management of patient referral work queues
Front Office Support: Provides front office support and coverage as operationally needed, including during staff absences, breaks, meal periods, and periods of increased clinic volume. Collaborates with front and back office staff to maintain patient flow and continuity of clinic operations.

100%

(To update total %, enter the amount of time in whole numbers (without the % symbol

- e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.)

LIVING PRIDE STANDARDS

Service Excellence

Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center’s values: Professionalism, Respect, Integrity,Diversity
and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.

Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette;actsasanescorttoanypatientorfamilymemberneedingdirections;showssensitivitytodifferences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactionsaspositiveandsupportive.Exhibitsteamworkskillstopositivelyacknowledgeandrecognizeother colleagues, and uses personal experiences to model and teach Living PRIDEstandards.
Exhibits tact and professionalism in difficult situations according to PRIDE Values andPractices
Demonstratesanunderstandingofandadherestoprivacy,confidentiality,andsecuritypoliciesandprocedures related to Protected Health Information (PHI) or other sensitive and personalinformation.
Demonstratesanunderstandingofandadherestosafetyandinfectioncontrolpoliciesandprocedures.
Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmentaltargets.

Work Environment

Keepsworkingareasneat,orderlyandclutter-free,includingthehallways.Adherestocleaningprocessesand puts things back where they belong. Removes and reports broken equipment andfurniture.
Picks up and disposes of any litter found throughout entirefacility.
Posts flyers and posters in designated areas only; does not post on walls, doors orwindows.
Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriatedepartments.
Protects the physical environment and equipment from damage andtheft.

OTHER FUNCTIONS AND RESPONSIBILITIES

Performs any other duties related to patient care activities as required and asassigned
Performsanyotherdutiesrelatedtopatientcareactivities/administrativedutiesasrequiredandtocoverfor Marin-Neurosurgery practice and Nine Adult Medical and Surgical Multi-Specialties Clinics (booking appts, tests, surgeries and authorizations, checking in patients,etc.)

Budgeted Job Salary Range: 42.00

About the Company

UCSF

Public health sciences university in San Francisco

UC San Francisco is a public research university in San Francisco focused solely on health sciences, combining professional education with biomedical research and patient care. Its schools of dentistry, medicine, nursing and pharmacy train clinicians and scientists, while teams investigate cancer, immunology, genomics and neuroscience. UCSF Medical Center and Benioff Children's Hospitals connect clinical care with faculty research and training, and university clinics serve patients across Northern California. Founded in 1864, UCSF is the University of California campus dedicated to graduate and professional education and biomedical research, based in San Francisco.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: 1864

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