PENN Entertainment

Operates casinos, racetracks, and online betting

Player Service Cashier

Checkout & Customer ServiceUpdated on Nov 12

Full-timeBossier City, LA, USANo salary listedIn-person

About the Job

Requirements

A high school diploma or equivalent is required, or an equivalent combination of education and experience.
General cashiering background or prior money-handling experience is required.
Previous customer service experience is required.
Written and verbal communication skills and fluency and literacy in English are required.
The role requires the ability to maintain confidentiality and professionalism.
Strong customer service and interpersonal skills are required.
Strong computer skills and proficiency in Microsoft Office applications are required.
The role requires the ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
The role requires the ability to interact with guests, staff, and colleagues and resolve problems and conflicts diplomatically and tactfully.
The role requires the ability to collaborate and communicate effectively with team members at all organizational levels.
The role requires the ability to maintain high energy and take a proactive and strategic approach to issues.

Responsibilities

Adhere to departmental and property policies and procedures regarding guest service standards.
Operate the assigned bank or window according to procedure.
Determine customer qualifications for mychoice member admission by reviewing player information against established criteria.
Open new player accounts, issue replacement cards, and merge duplicate accounts.
Verify the previous count sheet from the assigned bank or, for a window, from the Main Bank.
Count down the bank or window at the end of each shift and reconcile it to cage accountability.
Ensure key control procedures are executed according to established guidelines.
Keep bank contents organized for counting at shift changes.
Prepare and complete job-related paperwork as approved in the internal Control Submission.
Assist with the NRT kiosk as needed by emptying or filling the units.
Attend meetings as requested.
Complete Currency Transaction Reports as required by law.
Conduct transaction verifications (doubles) to ensure payment accuracy.
Maintain a clean, well-organized work area and environment.
Perform other related and compatible duties as assigned.
Maintain strict confidentiality in company matters.

Desired Qualifications

Previous Player Services or related experience is preferred.
Knowledge of player tracking systems is a plus.

WE LOVE OUR WORK.

Adheres to all departmental and property policies and procedures regarding guest service standards.
Operates assigned bank or window according to procedure.
Determines customer qualifications for mychoice members admission by reviewing player information based upon established criteria.
Opens new player accounts, issues replacement cards, and merges duplicate accounts.
Verifies previous count sheet from assigned bank, or, if window, count sheet from the Main Bank.
Counts down bank or window at end of each shift and reconciles to the cage accountability.
Ensures that all key control procedures are executed according to established guidelines.
Ensures that contents of the banks are organized so they can be readily counted at shift changes.
Prepares and completes all job-related paperwork as approved in the internal Control Submission.
Assists with the NRT kiosk as needed in relation to emptying or filling the units.
Participates in and attends meetings as requested.
Completes Currency Transaction Reports as required by law.
Conducts “Verifications” (doubles) to ensure the accuracy of transaction being paid.
Maintains a clean, well-organized work area and environment.
Performs all other related and compatible duties as assigned.
Maintains strict confidentiality in all company matters.

BRING US YOUR BEST.

High School Diploma or equivalent required; or equivalent combination of education and experience.
General cashiering background or prior money handling experience required.
Previous customer service experience required; Player Services or related experience preferred.
Must have excellent written and verbal communication skills; must be fluent and literate in English.
Ability to maintain a high level of confidentiality and professionalism.
Must have exceptional customer service and interpersonal skills.
Strong computer skills required; must be proficient in Microsoft Office applications.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
Knowledge of player tracking systems a plus

About the Company

PENN Entertainment

Operates casinos, racetracks, and online betting

Penn Entertainment runs a nationwide network of casinos and racetracks and builds a strong online gaming and sports betting platform. It operates 42 casinos and racetracks across 19 states, alongside a digital sports betting and iGaming presence and sports media properties. Its products work by combining physical venues with online platforms so customers can bet, play casino games, or follow sports content across both in-person and digital channels, using a unified account and cross-channel experiences. Compared with competitors, the company differentiates itself with its large, diverse footprint and its omni‑channel approach that links land-based gaming, online wagering, and media partnerships into one ecosystem. The company’s goal is to lead the North American gaming industry by growing its community of players and expanding its integrated entertainment experiences across physical venues, online platforms, and media.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Wyomissing, PA
Founded: 1972

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