Agent Support Liaison

Agent Support Liaison

Position Summary

The Agent Support Liaison is responsible for debt management operations while ensuring compliance and quality assurance. This role serves as a key liaison between agents, internal departments, carrier partners, and external vendors to maintain high standards of business integrity, agent satisfaction, and regulatory compliance.

The Agent Support Liaison assists with critical business processes including Quality of Business (QOB) reviews, compliance investigations, debt recovery efforts, agent support services, carrier relationships, and platform administration. This position plays a vital role in protecting company interests while supporting agent success and delivering an exceptional agent experience.

Key Responsibilities

• Conduct Quality of Business (QOB) reviews to ensure business quality and compliance standards are met.
• Maintain and manage the agent database
• Maintain master debt records.
• Manage and investigate client complaints and escalations.
• Host training sessions regarding debt management practices
• Develop and maintain debt management resources and educational materials for agents and administrators.
• Assist with company pre-licensing education partnerships and platform utilization.
• Serve as a central resource for agents seeking operational assistance and guidance.
• Resolve agent inquiries via phone, email, and other communication channels.

Qualifications

Preferred Skills & Experience

• Experience with Microsoft Office, specifically Excel.
• Experience with Freshdesk a plus.
• Ability to analyze data, maintain reports, and manage multiple operational priorities.
• Excellent communication, relationship management, and problem-solving skills.
• Strong organizational skills with exceptional attention to detail.

About Integrity

Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. 

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.