At least one year of related experience in a financial institution in credit processing for all credit products.
Familiarity with both corporate and consumer products is an added advantage.
Proficiency in Microsoft Office, specifically Excel.
Good time management skills and ability to multitask.
Responsibilities
Perform daily business-as-usual operations, including loan disbursements, repayments, fee collections, prepayments, rollovers and redemptions; monitor and sweep funds from special-purpose accounts such as debt service reserve accounts and operating accounts for loan repayments; and monitor scheduled repayments for bilateral and syndicated deals.
Perform general ledger reconciliation and ensure outages are resolved within the stipulated turnaround time.
Ensure accuracy and efficiency, meet agreed turnaround times with Business Units, and avoid operational risks and losses.
Support productivity, efficiency and cost-reduction efforts through continuous process improvements.
Maintain business relationships and partnerships with key stakeholders, aligning actions to customer needs.
Respond to Business Units’ requests and enquiries within stipulated timelines.
Collaborate with the Team Lead to engage Business Units regularly to resolve business-as-usual issues and improve cooperation between teams.
Participate as a team member in achieving team goals and developing a service-oriented culture.
Participate in process digitalization, automation or straight-through processing initiatives.
Meet all service-level agreements and turnaround times, and complete work quickly and accurately.
Contribute process-improvement ideas to improve turnaround times and efficiency and reduce internal errors.
Participate in discussions to improve turnaround times for business-as-usual processes.
Identify operational risks and implement measures and controls to close risk gaps and align processes with internal and external policies, guidelines and regulatory requirements.
Work with the Team Lead to achieve a satisfactory or better audit rating, an on-target or better CRA rating, and minimal operational lapses or financial losses.
Participate in business continuity planning coordinator, risk coordinator or data steward roles.
Maintain self-development to achieve or exceed team goals and support continuous improvement.
Initiate self-development action plans aligned with the department and Group's direction.
Continue learning to keep pace with change in the Bank and remain competent in assigned work.
Desired Qualifications
Familiarity with both corporate and consumer products is an added advantage.
Job Description
PRIMARY OBJECTIVE
Perform the daily BAU operations, i.e. loan disbursements, repayments, fee collections, prepayments, rollovers and redemptions, monitoring and sweeping of funds from special-purpose accounts, e.g. DSRA, Operating accounts for loan repayments and monitoring of scheduled repayments for bilateral and syndication deals.
Perform GL reconciliation & ensure outages are resolved within stipulated turnaround time.
Ensure accuracy, efficiency and meets the agreed turnaround time with the Business Units while avoiding operational risks and losses.
Support the department’s effort to improve productivity, efficiency and lower costs via continuous process improvements.
Maintain good business relationships/partnerships with key stakeholders, aligning actions to customer needs.
KEY RESPONSIBILITIES
Customer/Market – Business Transformation
Perform loan disbursements, repayments, rollovers, redemption and fee collection with accuracy and within the stipulated turnaround time.
Respond to Business Units’ requests and enquiries within a stipulated timeline.
Collaborate with the Team Lead to engage the Business Units on a regular basis to resolve BAU issues and improve cooperation between the teams.
Actively participate as a member of a team to move the team towards completion of goals, i.e. develop a service-oriented culture within the team.
Process Digitalization or Automation/STP
Participate in process digitalization or automation initiatives.
Productivity Improvement
Ensure all SLA/TAT are being met.
Ensure work is completed with speed and accuracy.
Contribute process improvements ideas to improve TAT, efficiency and reduction of internal errors in work processes.
Process Efficiency/Process Improvements
Participate in process improvement discussions to improve the turnaround time for BAU processes.
Identify operational risks and implement measures/controls to plug the risk gaps so that processes are in line with all internal & external policies/guidelines and requirements of the regulators.
Operational Risk & Compliance
Work together with Team Lead to ensure that audit rating is “Satisfactory” or better.
Work together with Team Lead to ensure that CRA rating is at least “On Target” or better.
Work together with Team Lead to ensure no/minimal operational lapses/financial losses.
Individual Contribution/Competency
Participate in BCP Coordinator/Risk Coordinator or Data Steward roles.
Learning/Competitive Positioning
Maintain high standards for self-development to achieve/exceed the goals of the team and to derive satisfaction from achievement of goals and continuous improvement.
Initiate action plans to achieve self-development goals which has to be in line with the department and Group’s direction of building high performance culture.
Develop a mindset of continuous learning to keep up with the pace of change in the Bank and to be competent in the job assigned.
Qualifications
Formal Education
Bachelor's degree/Diploma or equivalent.
Preferred Level of Experience
At least 1-year related experience in a Financial Institution in credit processing for all credit products.
Other Skills Required
Familiarity with both corporate and consumer products would be an added advantage.
Resourceful and a good team player.
Good time management skills and ability to multi-task.
Proficiency in Microsoft Office, specifically in Excel.
Additional Information
RHB is a dynamic organization that promotes a work culture of high performance, where its biggest asset, the RHB-ians, are continuously developed & nurtured to their fullest potential through its robust talent management practices.
At RHB, we take PRIDE in our people and our teams. Great relationships built on trust, a ‘leading it right’ environment, challenging assignments and a culture of excellence are the pillars to the dynamic and diversified workplace we call home.