Product Manager

Responsibilities:

• Understand customers and validate opportunities 
  - Engage directly with pharmaceutical companies, commercial leaders, SFE and Commercial Excellence professionals, and end users. 
  - Conduct discovery interviews; understand customer workflows, challenges, and unmet needs. 
  - Use customer research, feedback, and product usage data to validate ideas and test product concepts before development. 
  - Recognize patterns across customers and distinguish market needs from individual feature requests. 
• Shape product strategy and roadmaps 
  - Translate business objectives and market insight into clear priorities across Platforce and Kheiron. 
  - Own and continuously refine product roadmap proposals and prioritization rationale. 
  - Evaluate initiatives against customer value, strategic differentiation, commercial impact, effort, and risk. 
  - Research competitors and emerging technologies to identify meaningful opportunities for innovation. 
  - Build a coherent portfolio proposition while preserving the standalone value of each product. 
• Partner with the product development team 
  - Work closely with Project Managers, Business Analysts, engineers, designers, and QA specialists. 
  - Define customer problems, expected outcomes, functional scope, and success criteria for initiatives. 
  - Guide Business Analysts in converting validated decisions into actionable requirements and user stories. 
  - Resolve scope and prioritization trade-offs; review solutions and assess whether delivered features create the expected value. 
  - Support releases, adoption, and iterative improvement. 
• Contribute to commercial product success 
  - Collaborate with Sales, Marketing, and Customer Success to align product investments with market needs. 
  - Contribute to product positioning, value propositions, pricing and packaging, launches, and go-to-market initiatives. 
  - Participate in strategic product conversations, selected demonstrations, and customer-facing presales discussions. 
  - Identify product-led opportunities to increase adoption, retention, customer value, and revenue growth. 
  - Define and monitor product success measures, including adoption, engagement, customer satisfaction, and business impact. 

Requirements:

• 5+ years of experience managing B2B SaaS or enterprise software products.
• Demonstrated ownership of product discovery, prioritization, roadmap management, and cross-functional delivery.
• Understanding of pharmaceutical commercial operations, ideally including SFE, Commercial Excellence, CRM/CLM, or HCP engagement.
• Ability to translate complex customer problems into scalable software solutions rather than isolated custom features.
• Strong analytical judgment and experience making decisions with qualitative research and product/business metrics.
• Commercial mindset and understanding of how product choices influence differentiation, adoption, and customer value.
• Excellent communication, stakeholder management, and collaboration skills; fluent professional English.

Nice-to-have:

• Experience at a pharmaceutical technology company or pharmaceutical software vendor.
• Familiarity with Veeva, IQVIA, Salesforce, Creatio, or similar enterprise platforms.
• Experience with AI-enabled products, field-force applications, customer engagement technology, or performance analytics.
• Knowledge of US or European pharmaceutical commercial practices.
• Understanding of APIs, integrations, offline/mobile applications, and enterprise SaaS architecture.
• Experience launching products or major capabilities and driving post-launch adoption. 

What success looks like in your first six months:

Establish a structured process for discovery, opportunity validation, and prioritization.
Deliver a customer-validated roadmap aligned with our strategic and commercial goals.
Shift development focus toward reusable, differentiated capabilities that create long-term customer value.
Define clear adoption and value metrics, and use them to drive product improvements.
Build trusted relationships with pharmaceutical customers and cross-functional colleagues.
Make product investment decisions more transparent, evidence-based, and tied to business results.