Jira Administrator - Multiple Teams

Job Summary

Synechron is seeking a Jira Administrator with at least 3+ years of hands-on experience administering Jira in a mid-size or large organization.

The role will focus on Jira configuration, workflow management, permissions, custom fields, automation, dashboards, reporting, Jira Service Management, and Confluence administration. The Jira Administrator will translate business and operational requirements into effective platform configurations that support Agile delivery and IT service management.

The position will contribute to business objectives by improving work-management visibility, process consistency, service delivery, reporting accuracy, user experience, governance, and collaboration across teams.

Software Requirements

Required Software Skills

• Jira administration: At least 3+ years of hands-on experience administering Jira in a mid-size or large organization.
• Jira configuration: Strong knowledge of workflows, workflow schemes, issue types, permission schemes, notification schemes, screens, custom fields, field configurations, and project settings.
• Jira automation: Experience creating and maintaining automation rules for workflow actions, notifications, validations, assignments, and process improvements.
• Jira Query Language (JQL): Proficiency in writing JQL queries for issue analysis, dashboards, filters, reports, and operational tracking.
• Dashboards and reporting: Experience building dashboards, reports, filters, gadgets, and metrics for different stakeholder groups.
• Jira Service Management: Experience administering or supporting service-management projects, request types, queues, SLAs, workflows, portals, and knowledge-related processes.
• Confluence: Experience administering or supporting spaces, permissions, page structures, templates, and team documentation.
• Agile methodologies: Working understanding of Scrum and Kanban practices.
• ITSM practices: Working understanding of IT service-management processes and operational workflows.
• Requirements translation: Ability to convert business needs into practical Jira and Confluence configurations.

Preferred Software Skills

• Atlassian certifications, including ACP-100 Jira Administrator or ACP-620 Jira Cloud Administrator.
• Experience with ScriptRunner and Groovy.
• Experience using REST APIs.
• Scripting experience with Python or Bash.
• Experience with Jira Cloud migrations.
• Experience administering Jira Data Center.
• Familiarity with SSO/SAML, SCIM provisioning, and identity-management integrations.
• Background in ITIL, SAFe, or similar frameworks.
• Experience evaluating Atlassian Marketplace apps and managing related vendors.
• Experience with Jira administration governance, configuration standards, and platform optimization.

Version and Experience Guidance

• Specific Jira, Jira Service Management, and Confluence versions are not mandated in the requirements.
• Candidates should have experience with current, production-supported versions of the relevant platforms.
• Candidates should be able to assess configuration compatibility, support upgrades or migrations, manage changes, and maintain platform stability.
• Cloud migration and Data Center administration experience are preferred but not mandatory.

Overall Responsibilities

• Administer Jira and Confluence environments in accordance with organizational standards and operational requirements.
• Configure and maintain workflows, schemes, permissions, custom fields, screens, issue types, notifications, and project settings.
• Develop, maintain, and optimize Jira automation rules.
• Create and manage JQL filters, dashboards, reports, metrics, and operational views.
• Support Jira Service Management configuration, including request types, queues, workflows, portals, SLAs, and service processes.
• Translate business, Agile delivery, and ITSM requirements into scalable Jira and Confluence configurations.
• Support Scrum, Kanban, incident, request, change, problem, and service-management workflows.
• Manage user access, roles, permissions, project administration, and configuration governance.
• Investigate and resolve configuration, workflow, access, automation, reporting, and integration issues.
• Maintain platform documentation, configuration records, administration procedures, and knowledge articles.
• Support Jira Cloud migrations, Data Center administration, platform upgrades, configuration changes, and release activities where applicable.
• Evaluate and recommend Marketplace apps based on functionality, security, cost, integration, support, and governance requirements.
• Collaborate with delivery teams, product owners, service teams, technology teams, security stakeholders, and business users.
• Use REST APIs, ScriptRunner, Groovy, Python, or Bash to support automation and platform integrations where appropriate.
• Contribute to measurable outcomes such as improved workflow adoption, reduced manual administration, better reporting, faster service resolution, and consistent platform governance.
• Promote efficient platform usage and responsible resource management through configuration standardization, automation, and removal of unnecessary processes or applications.

Technical Skills (By Category)

Programming Languages

Essential

• Ability to configure Jira and Confluence without extensive custom development.
• Proficiency in JQL.
• Ability to understand automation logic, workflow conditions, validators, post-functions, and rules.
• Ability to translate business processes into configuration logic and repeatable workflows.

Preferred

• Groovy scripting, particularly with ScriptRunner.
• Python scripting for automation, reporting, integrations, and administration.
• Bash scripting for platform support and operational tasks.
• Experience developing scripts that use REST APIs.

Databases/Data Management

Essential

• Understanding of Jira issue data, project structures, workflows, fields, permissions, filters, dashboards, and reporting information.
• Ability to maintain data quality, consistency, traceability, and appropriate access across Jira and Confluence.
• Understanding of configuration documentation, data ownership, retention, and controlled changes.
• Ability to analyze issue data and reporting outputs using JQL and dashboard capabilities.

Preferred

• Experience supporting Jira data migration, cleanup, reconciliation, and validation.
• Familiarity with reporting data models, data exports, APIs, and integration data.
• Experience maintaining configuration inventories, data dictionaries, and administration records.
• Understanding of backup, recovery, and migration-readiness considerations.

Cloud Technologies

Essential

• Understanding of Jira Cloud administration and cloud-based platform operations.
• Ability to manage users, permissions, configurations, integrations, and platform changes in a controlled environment.
• Understanding of service availability, access management, platform stability, and operational support.

Preferred

• Experience with Jira Cloud migration projects.
• Experience administering Jira Data Center.
• Familiarity with cloud identity, SSO, SAML, SCIM provisioning, and access lifecycle management.
• Experience supporting cloud platform upgrades, integrations, and environment governance.

Frameworks and Libraries

Essential

• Jira administration and configuration capabilities.
• Jira Service Management administration and service workflow capabilities.
• Confluence administration and documentation capabilities.
• JQL for filtering, analysis, dashboards, and reporting.
• Jira automation capabilities.
• Scrum and Kanban workflow concepts.
• ITSM process concepts.

Preferred

• ScriptRunner and Groovy.
• REST APIs and integration frameworks.
• Python and Bash scripting.
• ITIL, SAFe, or similar process frameworks.
• Marketplace app evaluation, integration, and governance capabilities.
• Tools supporting migration, reporting, data validation, and platform monitoring.

Development Tools and Methodologies

Essential

• Experience across the Jira administration lifecycle, including requirements gathering, configuration, testing, deployment, support, documentation, and continuous improvement.
• Experience managing configuration changes through appropriate review, testing, approval, and release practices.
• Ability to create administration standards, configuration guides, workflow documentation, operating procedures, and knowledge articles.
• Working knowledge of Agile methodologies, including Scrum and Kanban.
• Working knowledge of ITSM practices and service-management workflows.
• Ability to troubleshoot configuration issues, access issues, automation failures, reporting problems, and workflow defects.
• Familiarity with user acceptance testing, change management, incident resolution, and stakeholder review.

Preferred

• Experience with Jira Cloud migrations and Data Center administration.
• Experience with platform governance, configuration audits, and administration quality reviews.
• Familiarity with Agile-at-scale or structured enterprise delivery frameworks.
• Experience evaluating Marketplace apps and managing vendor-related activities.
• Experience with automated testing, deployment, configuration validation, and release management.

Security Protocols

Essential

• Understanding of Jira and Confluence permissions, project roles, groups, access levels, and least-privilege administration.
• Ability to apply appropriate access controls to projects, issues, dashboards, filters, spaces, pages, service portals, and knowledge content.
• Understanding of secure configuration, identity management, authentication, authorization, and controlled administrative access.
• Ability to maintain confidentiality and protect sensitive project, service, operational, and business information.
• Ability to follow security, privacy, compliance, change-control, and audit requirements.

Preferred

• Familiarity with SSO/SAML integrations.
• Familiarity with SCIM provisioning and identity lifecycle management.
• Experience supporting access reviews, audit evidence, security assessments, and remediation activities.
• Understanding of Marketplace app security, data access, integration permissions, and vendor risk considerations.
• Experience applying security controls during Jira Cloud migrations or Data Center administration.

Experience Requirements

• Overall experience: Minimum 3+ years of hands-on Jira administration experience.
• Organizational experience: Experience administering Jira in a mid-size or large organization.
• Configuration experience: Strong experience with workflows, schemes, permissions, custom fields, automation, dashboards, reports, and JQL.
• Service-management experience: Experience with Jira Service Management and Confluence.
• Methodology experience: Working understanding of Scrum, Kanban, and ITSM practices.
• Integration experience: Preferred experience with ScriptRunner, Groovy, REST APIs, Python, or Bash.
• Platform experience: Preferred experience with Jira Cloud migrations or Jira Data Center administration.
• Identity experience: Preferred familiarity with SSO/SAML, SCIM provisioning, and identity management.
• Industry preference: Experience supporting enterprise technology, software delivery, service management, or regulated operational environments is preferred.
• Alternative experience pathways: Equivalent combinations of Jira administration experience, platform configuration delivery, technical training, certifications, or demonstrated enterprise administration outcomes may be considered.
• Outcome evidence: Candidates should demonstrate contributions to improved workflow adoption, reporting visibility, service-management efficiency, platform stability, automation, user experience, or configuration governance.

Day-to-Day Activities

• Configure and maintain Jira workflows, schemes, permissions, custom fields, automation rules, dashboards, reports, Jira Service Management projects, and Confluence spaces.
• Collaborate with product owners, delivery teams, service teams, technology groups, security stakeholders, and business users to gather requirements and review configurations.
• Deliver JQL filters, dashboards, reports, workflow changes, administration documentation, user guidance, testing results, and platform-support updates.
• Make configuration decisions within established governance standards, troubleshoot platform issues, and escalate risks related to access, data quality, security, integrations, and service continuity.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Business, Engineering, or a related field; equivalent relevant professional experience may be considered.
• Minimum 3+ years of hands-on Jira administration experience in a mid-size or large organization.
• Demonstrated proficiency in Jira configuration, workflows, schemes, permissions, custom fields, automation, JQL, dashboards, reports, Jira Service Management, and Confluence.
• Atlassian certifications such as ACP-100 Jira Administrator or ACP-620 Jira Cloud Administrator are preferred; equivalent demonstrated expertise may be considered.
• Commitment to continuous professional development through platform training, certifications, knowledge sharing, Agile and ITSM learning, security awareness, and evolving Jira administration practices.

Professional Competencies

• Applies structured problem-solving to analyze business processes, diagnose configuration issues, resolve workflow defects, and improve Jira and Confluence usability.
• Works effectively with delivery, product, service-management, technology, security, and business teams to implement practical platform solutions.
• Communicates clearly with technical and non-technical stakeholders and translates business needs into understandable configuration options and outcomes.
• Adapts to changes in Agile practices, ITSM requirements, platform capabilities, identity integrations, migration needs, and organizational priorities.
• Identifies practical opportunities to improve automation, reporting, workflow consistency, service delivery, platform governance, and efficient platform usage.
• Manages time and priorities effectively across configuration requests, incidents, access administration, testing, documentation, upgrades, migrations, and continuous improvement.

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT
 

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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