Dealer Performance Manager
Northern California, Field-Based, Remote
Posted on 4/3/2024
TrueCar

201-500 employees

Online platform for car buying, selling, and financing
Company Overview
TrueCar, Inc. is a trusted brand in the automotive industry, providing consumers with comprehensive tools and transparency in their car-buying journey. The company's culture promotes inclusivity, collaboration, and recognition of hard work, offering a remote work environment and a robust benefits package. TrueCar's competitive advantage lies in its partnerships with Certified Dealers and its ability to bring more of the purchasing process online, including financing and trade-ins, setting it apart in the industry.
Automotive & Transportation

Company Stage

Seed

Total Funding

$363.9M

Founded

2005

Headquarters

Santa Monica, California

Growth & Insights
Headcount

6 month growth

-4%

1 year growth

-12%

2 year growth

-13%
Locations
Northern California, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Management
Salesforce
CategoriesNew
Sales & Account Management
Field Sales
Strategic Account Management
Requirements
  • Demonstrated success in relationship management in the automotive industry
  • Experience in digital media advertising
  • Tech-savvy with the ability to understand, interpret and present data with a consultative approach
  • Excellent communication and presentation skills
  • Proven track record of excellent client service
  • Ability to travel domestically by airplane or car, overnight trips can be up to 25%
  • Experience with Salesforce or other Customer Relationship Management tool utilization
  • Expertise in interfacing with client contacts at various levels
  • High integrity, self-starter, strong work ethic, with a high level of energy
Responsibilities
  • Manage, maintain, and retain dealer accounts within an assigned book of business
  • Advocate for dealer success to reduce churn and problem-solve issues
  • Onboard, train, and support dealer accounts using standard practices
  • Work collaboratively with Account Executives, Dealer Operations, and Dealer Training teams
  • Establish and maintain strong relationships with dealer senior leaders and decision-makers
  • Monitor and resolve dealer escalations with all involved functional areas
  • Serve as liaison between the Dealer and Dealer Operation teams
  • Support a team environment with strong morale, and positive energy
  • Report and record all sales activity notes within Salesforce
  • Serve as a Change Agent, leading change and acting as a catalyst for continuous improvement
  • Support in the management of account receivables for assigned accounts
  • Demonstrate a high level of attentiveness towards dealers and actively contribute to a culture that encourages high-quality service with a sense of urgency
  • Develop trusting relationships and open communication, accepting feedback (up and down)