A bachelor's degree in Business Administration, Marketing, Communications, or another field.
Two or more years of experience in sales, inside sales, customer support, or project management is preferred, preferably in fluid control or related manufacturing sectors.
Familiarity with quality control processes, systems, and vocabulary is preferred.
Strong problem-solving skills and the ability to understand technical concepts are preferred.
Familiarity with enterprise resource planning and customer relationship management systems is preferred.
Proficiency with Microsoft Office products, including Copilot, is preferred.
Experience with fluid control systems or fluid dynamics is preferred.
Working knowledge of machining, materials, and manufacturing processes is preferred.
Previous experience within a business-to-business organization, preferably in sales or project management, is preferred.
Exposure to international business relations and practices is preferred.
A positive customer-facing attitude, willingness to engage with cross-functional teams, strong mechanical aptitude, and excellent communication skills are sought.
Project management experience or international business experience would be advantageous.
Responsibilities
Serve as the primary internal support for the outside sales team in the Safeway Division.
Handle day-to-day needs and communication with legacy accounts.
Prepare formal price quotes, verify part numbers, and handle special pricing requests in coordination with the outside sales and customer service teams.
Use enterprise resource planning software to enter orders and quotes, track order status, and initiate return merchandise authorization requests as needed.
Maintain clean, updated customer records and contact histories, and track deals and opportunities using Zoho customer relationship management software.
Collaborate with outside sales, customer service, and operations to address lead times, product availability, and field issues.
Serve as a subject matter specialist on current Safeway platform designs and quick disconnect basics.
Work with the outside team during account setup and terms negotiations.
Support and partner with the outside sales team in key account management and external sales activities, such as trade shows or customer site visits, as needed.
Stay current on industry trends, competitors, and product innovations in current and relevant markets.
The Specialty Mfg. Co. is large enough to manufacture standard products at scale, yet flexible enough to deliver superior quality, custom products at competitive prices. No day is the same here and every day has new opportunities.
Position Summary: The Inside Sales role is critical to the success of the Safeway Division at The Specialty Manufacturing Company. This position serves as a key resource for the outward-facing sales team and is a customer advocate within the organization. This person will be responsible for supporting the day-to-day needs of our legacy accounts and will assist with key account management as necessary. The ideal candidate possesses a positive customer-facing attitude, ability and willingness to engage with cross-functional teams, strong mechanical aptitude, and excellent communication skills. Project Management experience and/or International business experience would set an individual up for success in this role.
Key Responsibilities:
Serve as the primary internal support for the outside sales team in the Safeway division.
Responsible for the day-to-day needs and communication with legacy accounts.
Prepare formal price quotes, verify part numbers, and handle special pricing requests in coordination with Outside sales team and Customer Service team.
Utilize ERP software to enter orders, quotes, track order status and initiate RMA requests, as necessary.
Maintain clean and updated customer records, contact histories, and track deals/opportunities using CRM software (Zoho).
Collaborate with outside sales, customer service, operations to address lead times, product availability, and field issues.
Subject matter specialist on current offering of Safeway platform designs and quick disconnect basics.
Work alongside the outside team during account set up and terms negotiations.
Support and partner with outside sales team to assist with key account management, and external sales activities, as needed – such as tradeshows or customer site visits.
Stay current on industry trends, competitors, and product innovations within current and relevant markets.
Educational Qualifications:
Bachelor’s degree in Business Administration, Marketing, Communications, or other field
Preferred Qualifications:
2+ years of experience in sales, inside sales, customer support, or project management - preferably in fluid control, or related manufacturing sectors.
Familiarity with quality control processes, systems and vocabulary.
Strong problem-solving skills and the ability to understand technical concepts.
Familiarity with ERP and CRM systems.
Microsoft Office product proficiency, including Copilot
Excellent written and verbal communication skills.
Experience with fluid control systems and/or fluid dynamics
Working knowledge of machining, materials, and manufacturing processes.
Previous experience within a B2B organization, preferably sales or project management.
Exposure to international business relations and practices.
Expected Salary Range: $70,000-$95,000 annually and is considered an exempt role under FLSA standards. Specialty Manufacturing is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant’s education, experience, knowledge, skills, and abilities. Specialty Mfg. provides a comprehensive suite of benefits including medical, dental, vision, disability, life, and profit sharing (up to 25%), focused on providing health and financial stability throughout the employee’s career. Specialty Mfg. operates an onsite work environment where employees are expected to work in the office 5 days per week. Specialty Manufacturing is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or any other legally protected status