The Company
Serving the People Who Serve the People
Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.
Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.
Want to know more? See more of what we do here.
Granicus is looking for a Director or Senior Director of Business Systems to oversee our organization’s business systems and infrastructure. The successful candidate will be responsible for developing and implementing technology strategies that align with the company’s overall business objectives, improve operational efficiency, and enhance the customer experience. This role will lead a team of systems analysts, administrators, and developers and collaborate with other departments to identify and implement solutions that support our business operations.
This role reports to the VP of Operational Excellence and works closely with leaders across Marketing, Sales, Services, and Finance functions to drive design, development, and implementation of business systems improvements.
What your impact will look like:
- Manage systems operations to support the organization’s business objectives with necessary leadership, executive support, strategic, and tactical guidance to develop applications that support customer relationship management and compliance
- Collaborate with executive and senior level leadership to develop and execute enterprise CRM, ERP, and PSA strategies aligned with Granicus’ business objectives
- Accountable for the technical ownership and development of the Salesforce.com platform including architecture definition, system upgrades, integrations, and enhancements as well as other process improvement initiatives across Sales Cloud, CPQ, and Service Cloud
- Lead and manage a team of functional and developer Salesforce professionals globally, including consultants and contractors providing mentorship, guidance, and support to drive performance and professional development
- Drive continued adoption of agile software development with Business Systems team to improve the delivery velocity and visibility to leadership and stakeholders
- Serve as an advisor to and collaborate with cross-functional teams to understand business requirements and translate them into scalable Salesforce and system solutions
- Manage expectations and communication with key project stakeholders as well as team members throughout the project lifecycle
- Own related contracts and initiatives, acting as the primary liaison to external vendors and setting timelines and priorities
- Foster a culture of collaboration, innovation, and continuous learning within the team
You will love this job if you have:
- 10+ years of experience in systems, data, enterprise IT, or related fields, with past experience with M&A integration a plus
- Deep understanding of Salesforce architecture, data model, and security framework
- Proficiency in Salesforce configuration, customization, and automation using tools such as Process Builder, Workflow Rules, and Flow
- Knowledge of and experience with ERP and PSA systems
- Excellent communication skills, with the ability to effectively communicate complex technical concepts to non-technical stakeholders
- Strong problem-solving skills and attention to detail, with a customer focus and commitment to delivering high-quality solutions to help our internal customers solve their system and operational challenges
- Excellent project management, having simultaneously managed and successfully delivered multiple, complex projects on-time and on-budget
- Demonstrated success in a high pressure, dynamic, fast-paced environment
Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above, but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!
Security and Privacy Requirements
Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company’s information security program.Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.
The Team
- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.
The Culture
- At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
a part of our journey.
- A few culture highlights include – Employee Resource Groups to encourage diverse voices
- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and
sometimes difficult issues ranging from mental health to work-life balance and current affairs.
- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee
population
The Impact
- We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.
Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.
