Reflex is changing the way that 15-million Americans work in retail. We’re building a platform that matches leading apparel brands with the top tier of retail talent, on-demand.
As the Head of Marketplace Operations, you will play a pivotal role in scaling our operations team and optimizing our marketplace processes to drive efficiency and growth. You will be responsible for managing a growing team of operations specialists, ensuring seamless day-to-day operations, and strategically planning for scalability during peak periods. This role requires a blend of strong people management skills, operational expertise, and strategic thinking.
Team Leadership: Build, mentor, and lead a high-performing operations team. Provide coaching, guidance, and career development to team members.
Operational Scalability: Develop strategies to scale operations in line with company growth targets. Design and implement efficient processes and workflows to optimize marketplace operations.
Tool Selection and Integration: Evaluate, select, and implement operational tools and systems that enhance efficiency and productivity. Ensure seamless integration and provide training to team members as needed.
Product Requirements: Collaborate with product management and engineering teams to define operational requirements for new features and enhancements. Advocate for operational excellence in product design and development.
Vendor and Partner Management: Evaluate and manage third-party staffing solutions for peak times, ensuring alignment with operational goals and quality standards.
Performance Metrics: Establish key performance indicators (KPIs) for the marketplace operations team. Monitor and analyze performance metrics to identify areas for improvement and drive operational efficiency.
Continuous Improvement: Lead initiatives to continuously improve operational processes, workflows, and team performance. Foster a culture of innovation, efficiency, and accountability within the operations team.
Experience: Proven experience (8+ years) in a leadership role within operations, preferably in a marketplace environment. Experience in scaling operations and managing new managers a plus.
People Management: Strong leadership and people management skills with a track record of building and developing high-performing teams. Ability to inspire and motivate team members towards achieving common goals.
Operational Expertise: Deep understanding of operational processes, workflows, and best practices. Experience in process optimization and scalability planning.
Strategic Thinker: Ability to think strategically and translate business goals into actionable plans. Experience in aligning operational strategies with overall company objectives.
Tool Selection and Integration: Experience in evaluating, selecting, and implementing operational tools and systems as well as partnering with internal product and engineering teams on requirements.
Communication Skills: Excellent verbal and written communication skills. Ability to collaborate effectively with cross-functional teams including product management, engineering, and customer support.
Analytical Skills: Strong analytical and problem-solving skills. Proficiency in using data to drive decision-making and continuous improvement initiatives.
Equity grant commensurate with your role as one of the first 40 employees at a fast-growing, early-stage venture-backed company
Full health benefits and flexible vacation policy
Hybrid team in the heart of downtown Austin
Discounts at your favorite brands
Our customers and users come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds. If you share our values and our enthusiasm to improve retail, you’ll find a home here at Reflex. Reflex is proud to value diversity at our company. All qualified applicants will receive consideration for employment.