About Reflex

Reflex is changing the way that 15-million Americans work in retail. We’re building a platform that matches leading apparel brands with the top tier of retail talent, on-demand.

About This Role

As the Head of Marketplace Operations, you will play a pivotal role in scaling our operations team and optimizing our marketplace processes to drive efficiency and growth. You will be responsible for managing a growing team of operations specialists, ensuring seamless day-to-day operations, and strategically planning for scalability during peak periods. This role requires a blend of strong people management skills, operational expertise, and strategic thinking.

What You Will Do:

• Team Leadership: Build, mentor, and lead a high-performing operations team. Provide coaching, guidance, and career development to team members.

• Operational Scalability: Develop strategies to scale operations in line with company growth targets. Design and implement efficient processes and workflows to optimize marketplace operations.

• Tool Selection and Integration: Evaluate, select, and implement operational tools and systems that enhance efficiency and productivity. Ensure seamless integration and provide training to team members as needed.

• Product Requirements: Collaborate with product management and engineering teams to define operational requirements for new features and enhancements. Advocate for operational excellence in product design and development.

• Vendor and Partner Management: Evaluate and manage third-party staffing solutions for peak times, ensuring alignment with operational goals and quality standards.

• Performance Metrics: Establish key performance indicators (KPIs) for the marketplace operations team. Monitor and analyze performance metrics to identify areas for improvement and drive operational efficiency.

• Continuous Improvement: Lead initiatives to continuously improve operational processes, workflows, and team performance. Foster a culture of innovation, efficiency, and accountability within the operations team.

What You Should Have:

• Experience: Proven experience (8+ years) in a leadership role within operations, preferably in a marketplace environment. Experience in scaling operations and managing new managers a plus.

• People Management: Strong leadership and people management skills with a track record of building and developing high-performing teams. Ability to inspire and motivate team members towards achieving common goals.

• Operational Expertise: Deep understanding of operational processes, workflows, and best practices. Experience in process optimization and scalability planning.

• Strategic Thinker: Ability to think strategically and translate business goals into actionable plans. Experience in aligning operational strategies with overall company objectives.

• Tool Selection and Integration: Experience in evaluating, selecting, and implementing operational tools and systems as well as partnering with internal product and engineering teams on requirements.

• Communication Skills: Excellent verbal and written communication skills. Ability to collaborate effectively with cross-functional teams including product management, engineering, and customer support.

• Analytical Skills: Strong analytical and problem-solving skills. Proficiency in using data to drive decision-making and continuous improvement initiatives.

What We’re Offering:

• Equity grant commensurate with your role as one of the first 40 employees at a fast-growing, early-stage venture-backed company

• Full health benefits and flexible vacation policy

• Hybrid team in the heart of downtown Austin

• Discounts at your favorite brands

Reflex Company Values:

• Always Take the Stairs

• Flex in Their Shoes

• Set New Standards

• Extreme Ownership

• Win as a Team

• Play All Out

Located in Austin, TX

Our customers and users come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds. If you share our values and our enthusiasm to improve retail, you’ll find a home here at Reflex. Reflex is proud to value diversity at our company. All qualified applicants will receive consideration for employment.