Hexcel

Carbon fiber reinforcements, resin systems, honeycomb

IT Service Desk Analyst

IT Service Desk & End User SupportUpdated on Nov 12

Full-timeNo salary listedIn-person

About the Job

Requirements

A high school diploma or GED is required.
A minimum of 5 years of IT support experience is required.
Knowledge of PC hardware technology, including PC hardware maintenance and repair, is required.
Knowledge of current Windows operating system applications, servers, and workstations is required.
Effective and logical problem-solving abilities, including the ability to use initiative to solve recurring problems, are required.
Candidates must be eligible to work in the country where the position is based.

Responsibilities

Record and resolve Service Desk queries within service-level agreement targets.
Monitor and update the Service Desk system daily, escalating tickets when necessary to Senior Analysts, other IT teams, and the IT Service Desk Manager.
Set up and install new PC hardware and software using departmental procedures and standards.
Carry out routine scheduled IT activities, such as server backups.
Administer network user IDs and email accounts, including adding and removing accounts in line with departmental procedures and standards.

Desired Qualifications

An associate or bachelor's degree is preferred.

With our strong investment in research and development and our culture of continuous improvement, Hexcel is the industry leader in the manufacturing of advance composite materials, including carbon fiber, woven reinforcements, resins, prepregs, honeycombs and additive manufactured parts. We invite you to join the Hexcel team at various manufacturing sites, sales offices and R&T centers around the globe. Become a part of the “strength within.”

Hexcel is currently seeking an IT Service Desk Analyst for our Parla and Illescas locations (Spain).

The selected individual will be responsible for, but not limited, to the following obligations:

Record and resolve Service Desk queries within SLA targets.
Day to day monitoring and updating the Service Desk system, including escalation of tickets where necessary to Senior Analysts, other IT teams, and the IT Service Desk Manager.
Set-up and installation of new PC hardware & software, using departmental procedures and standards.
Carrying out routine scheduled IT activities, such as server backups.
Carrying out administration duties such as adding and removing network user ids and email accounts in line with departmental procedures and standards.

Qualifications:

High School Diploma or GED required; associate or bachelor’s degrees preferred
Minimum of 5 years of IT support experience.
Knowledge of PC hardware technology, maintenance and repair of PC hardware.
Knowledge of current Windows OS applications, servers and workstations.
Effective, logical problem-solving abilities, capable of using initiative to provide a solution to recurring problems.

Candidates must be eligible to work in the country where the position is based. Hexcel (NYSE: HXL) is a global leader in advanced composites technology, a leading producer of carbon fiber, and the world leader in honeycomb manufacturing for the commercial aerospace industry.

About the Company

Hexcel

Carbon fiber reinforcements, resin systems, honeycomb

Hexcel produces advanced composite materials for aerospace, including carbon fiber reinforcements and resin systems, and is the world leader in honeycomb manufacturing. Its products are used to make lightweight, strong aircraft components. Carbon fiber reinforcements and resins form composite materials by combining fibers with a resin that binds them; honeycomb structures provide a lightweight core that increases stiffness and reduces weight. Hexcel differentiates itself by its leadership in honeycomb manufacturing and its broad, integrated line of aerospace-grade carbon fiber, prepregs, resins, and honeycomb products. The company's goal is to help create lighter, more efficient airframes and other structures by advancing the use of composite materials.

Company size: Not listed
Company stage: IPO
Headquarters: Stamford, CT
Founded: 1948

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