Full-Time

Program Manager

Step Mobile

Step Mobile

51-200 employees

Financial services for teens and young adults

Fintech

$95,000 - $135,000

Stock Options

Senior

Palo Alto, CA, USA

Required Skills
Communications
Management
Requirements
  • 5+ years of dispute work experience within the financial services and tech industry
  • 5+ years experience in business operations, program operations, program management, business consulting, finance, or similar analytical roles
  • Deep understanding of transaction processing, including authorization, clearing/settlement, and card technologies
  • Extensive knowledge of network rules and regulations
  • Ability to leverage data to inform and support critical decisions
  • Excellent written and verbal communication skills
  • Demonstrated ability to work in a complex organization and prioritize competing priorities
  • Experience working with cross-functional teams
  • Deep experience in process management, continuous improvement, and process implementations that scale
  • Comfortable with decision making in a fast-paced, ambiguous environment
Responsibilities
  • Develop, manage, and iterate on operational process improvements
  • Support Risk org by scoping problem statements, building project plans, and executing ideas
  • Leverage data to synthesize recommendations and share with various management teams
  • Support launch readiness efforts for new products/features
  • Help build out a cohesive quality control program
  • Own all recovery and collection efforts related to the dispute resolution process
  • Monitor dispute trends and identify opportunities for process improvements
  • Ensure compliance with relevant regulations, policies, and procedures
  • Serve as a subject matter expert on dispute resolution matters

Step is a financial services company that focuses on empowering teens and young adults with financial independence and knowledge, offering a free bank account with no hidden fees and a secured credit card that automatically pays off purchases at the end of each month. The company's culture is rooted in financial education, with a mission to provide tools that foster financial literacy from a young age. With a team boasting over 50 years of combined financial technology experience, Step is an industry leader in creating a banking experience tailored to the needs of younger generations.

Company Stage

Series C

Total Funding

$491.3M

Headquarters

Palo Alto, California

Founded

2018

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

14%

2 year growth

-4%