Rogers Behavioral Health

Specialized psychiatric treatment with outcomes measurement

Nursing Services Manager

Nursing & Frontline Patient CareConfirmed live in the last 24 hours

Full-timeOconomowoc, WI, USANo salary listedIn-person

About the Job

Requirements

Two to four years of nursing experience are required.
A current Wisconsin Registered Nurse license in good standing is required.
Clinical experience in mental health or chemical dependency services is required.
American Heart Association Healthcare Provider CPR certification or American Red Cross Professional Rescue certification is required within 30 days of hire, with annual recertification.
Formal training in management of the aggressive patient is required within 60 days of hire, with annual recertification.
A minimum of two years of supervisory or management experience is strongly preferred.

Responsibilities

Manage all nursing functions, including staff performance assessment, scheduling, performance improvement, and treatment planning.
Oversee all patient care in the clinical program, apply standards of care, and provide direct services when necessary.
Back up the charge nurse by communicating with admissions about discharges and coordinating admissions.
Meet with patients and families to resolve concerns, answer questions, advocate for patients, and connect them with resources.
Develop relationships with other levels of care to facilitate referrals between programs.
Promote department services through internal and external presentations in conjunction with Marketing, as appropriate.
Communicate with medical staff to promote positive relations and quality services.
Develop and evaluate outcome surveys for Marketing and Rogers Operating System activities.
Facilitate communication within the department and oversee patient care and safety.
Ensure safety rounds are completed and documented, make daily rounds to confirm staff are with patients, and assess the unit's physical environment for safety.
Develop and deliver the clinical program with medical directors and managers of other departments; research therapeutic interdisciplinary techniques relevant to the program's age and diagnostic profile.
Facilitate an annual review of the clinical program and implement revisions based on patient and staff feedback and Rogers Operating System data.
Ensure disciplines participate in continuous learning and apply clinical program therapeutic techniques.
Use knowledge of patient rights to advocate for patients and respond to grievances.
Participate in resource evaluation and equipment maintenance, and monitor staff use of resources and equipment for safe, efficient, cost-effective work.
Coordinate staff development and training, identify role- and population-specific clinical competencies, facilitate education and skill development, monitor staff performance, and counsel staff to meet performance expectations.
Coordinate clinical management with managers of staff working on the unit to ensure consistent staff communication.
Set Nursing Services department goals consistent with organizational goals, communicate those goals, and develop measures of achievement.
Develop and maintain department policies and procedures with staff and the administrative supervisor, incorporating external agency requirements and guidelines.
Maintain function backlog within the established timeframe and educate external staff about applicable function-related requirements.
Support the acceptance and training of student interns in the department.
Apply Joint Commission and other regulatory agency standards, participate in relevant learning and meetings, and educate other disciplines about Clinical Services regulations.
Contribute to the hospital budgeting process; manage adherence to budget restraints, FTE expenditures, capital and operational expenditures, and budget variances.
Participate in organizational committees, meetings, and team projects; chair meetings when applicable, prepare agendas and minutes, and facilitate meetings.
Manage personnel by modeling teamwork, using Human Resources policies, processing timecards, involving the Human Resources Business Partner in potentially volatile situations, and initiating disciplinary processes as needed.
Communicate promptly with employees about incidents affecting performance or the organization, support professional growth, and develop staffing schedules that ensure consistent coverage and support recruitment.
Develop employee performance standards and competency measures, hold monthly department meetings, and complete employee evaluations promptly.
Coordinate staff communication and evaluations with managers of staff on clinical units.
Participate in the Rogers Operating System program, learn and apply its model to department functions, lead improvement teams, and educate and involve employees in monitoring and activities.
Support computerization by assisting the Clinical Technology Services professional with design, research, and purchasing of relevant hardware and software; participate in or chair related improvement and financial system meetings; and develop proficiency with hardware and software.
Conduct oneself professionally, respond to inquiries and complete projects in a timely manner, communicate constructively, resolve peer issues, communicate concerns and solutions, attend professional seminars, build a network with external professional peers, follow hospital policies, and wear appropriate professional attire.
Ensure clinical service track implementation, including design, development, service delivery, and outcome analysis, complies with applicable state and federal regulations.
Work through Clinical Services Managers across levels of care to ensure care follows a planned and systematic process that meets community needs, and lead a cross-department team to maintain product-line availability across the continuum of care.
Evaluate program objectives annually and as needed using new market or regulatory information, and participate in planning responses to changing market needs and regulatory requirements.

Desired Qualifications

A bachelor's degree is preferred.

Summary:

The Manager of Nursing Services coordinates the various disciplines and leads the development of all aspects
of the clinical program. The Manager of Nursing Services is responsible for the overall management of nursing functions twenty-four (24) hours a day, including assessing staff performance, scheduling, performance improvement and treatment planning. This position has global responsibilities for participating in the management and leadership of Rogers Behavioral Health.

Job Duties & Responsibilities:

Responsible for all aspects of patient care provided in the clinical program.

Apply established standards of care to insure a safe, therapeutic patient care environment.
Act as back up to charge nurse ensuring communication with admissions regarding discharges and coordination of admissions
Provide direct services if necessary.
Meet with patient/family to resolve concerns, address complaints, and answer questions that charge nurse has been unable to resolve. Advocate for the resolution of care issues, accessing resources in support of the patient.
Develop collaborative relationships with other levels of care to facilitate appropriate referrals between programs.
Promote department services by giving internal and external presentations about the department in conjunction with the Marketing department, as appropriate.
Communicate with medical staff to promote positive relations and to provide quality services.
Develop and evaluate outcome surveys to use with Marketing and Rogers Operating System (ROS) activities.

Facilitate intra-department communication and oversee patient care and safety.

Ensure safety rounds are being completed and documented.

Complete daily rounds of units to ensure staff are with patients at all times.

Continually assess and ensure safety of physical environment of unit.

Facilitate the clinical program conceptualization and delivery in conjunction with the medical director(s) and managers of other departments.

Actively research and understand the most effective therapeutic interdisciplinary techniques applicable to the age and diagnostic profile of the program.
Facilitate an annual review of all aspects of the clinical program with the stated goal of continued improvement.
Assure that each discipline is actively engaged in continuous learning based on the stated therapeutic techniques of the clinical program and integrates that knowledge into the program.
Create program revisions based upon patient and staff feedback as well as ROS data.
Use knowledge of patient rights to act as patient advocate and to respond to patient grievances.
Participate in resource evaluation and equipment maintenance.
Monitor staff members in the use of resources and equipment to maintain a cost-effective, efficient, safe and productive work environment.
Coordinate with training department to provide for staff development to assure competent care.
- Identify clinical competencies specific to the duties of the position and populations served.
- Facilitate skill development and educational opportunities specific to identified areas of need.
- Monitor staff performance for care delivery, physician relations, documentation, treatment planning and resource utilization.
- Counsel staff to achieve performance expectations.

Coordinate clinical management with managers of staff working on the clinical unit to ensure consistent communication to staff.

Manage department staff and function.

Establish goals for the Nursing Services department that are consistent with the goals and mission of Rogers Behavioral Health.
- Communicate goals to the staff.
- Develop methods of measuring goal achievement.

Develop and maintain department policies and procedures with the input of department staff and administrative supervisor.
- Include requirements and guidelines from external agencies; i.e., Joint Commission, State of Wisconsin.
- Maintain function backlog at a set timeframe.
- Educate external staff regarding relations or requirements of those functions. that relate to their areas or departments.
- Incorporate acceptance and training of student interns in the department.

Demonstrate understanding of Joint Commission and other regulatory agency compliance regulations.

Involve self in the learning and the application of standards relevant to the Clinical Services department.
Participate in in services/seminars and other meetings to increase involvement and awareness of regulations.
Involve self in the education of other disciplines regarding Clinical Services department’s regulations.

Plan for department needs effectively through involvement in the Hospital’s budgeting process.

Adhere, and manage direct reports to adhere, to budgeting restraints.
Manage FTE expenditures with compliance to the FTE budget.
Manage capital and other operational expenditures with compliance to the related budget.
Maintain an understanding of any variance and its impact on the department budget.

Participate in Rogers Behavioral Health committees, meetings and team projects.

Demonstrate punctuality and preparedness.
Demonstrate effective chairperson skills, if applicable.
- Good organizational skills with agenda and minute preparation.
- Ability to facilitate a meeting to keep it on track.

Contribute in a positive, solution-focused manner.

Manage personnel.

Promote a team environment by example and by participating in workload completion, when necessary.
Interact with employees in a sensitive, positive manner.
Understand and use the Human Resources policies and procedures manual.
Process timecards in a timely and accurate manner.
Involve the Human Resources Business Partner in any potentially volatile employee-related situation and initiate disciplinary process, as needed.
Communicate with employees promptly when incidents arise that may be a detriment to their performance or to Rogers Behavioral Health in general.
Assist employees in professional growth.
Develop a working schedule that provides consistency in coverage and potential for future recruitment.
Develop performance standards by which employees can be measured.
Develop measurements for competence within each area of responsibility.
Establish monthly department meetings to provide timely communication and problem resolution.
Perform employee evaluations in a timely manner.
Work effectively with managers of staff who work on the clinical units to provide communication and staff evaluation.
Involve self in the education of other disciplines regarding Clinical Services department’s regulations.
Participate in Rogers Operating System (ROS) program.
Gain understanding of the ROS process.
Apply the ROS model to department functions.
Participate in and/or create ROS teams that lead to improvement in own and other Rogers Behavioral Health areas.
Educate and involve employees to Rogers and Clinical Services department’s ROS monitoring and activities.

Provide for computerization.

Assist the Clinical Technology Services (CTS) professional in the design, research and purchase of hardware and software that is related to the Clinical Services department.
Participate in or chair those meetings regarding any decisions for improvement/financial system.
Gain proficiency with hardware and software use by initiating and participating in educational activities.

Conduct self in a professional manner.

Demonstrate organizational skills that promote timely response to all inquiries and to project completion.
Communicate with all individuals in a positive and professional manner.
Attempt to resolve individual issues with peers in a positive, calm manner, with a focus on solution.
Communicate concerns and provide solutions for same.
Attend outside seminars to promote professional growth.
Interact with external professional peers to create a professional network.
Comply with the Hospital’s policies and procedures, including Human Resources, Infection Control and Employee Health programs.
Project a professional image by wearing appropriate professional attire.

Duties Specific to the Oversight of a Clinical Service Track:

The Manager Nursing Services assures that program implementation, including the design, development, service delivery and outcome analysis, occur according to applicable state and federal regulations.
The Manager Nursing Services works through his/her fellow Clinical Services Managers in various levels of care to assure that patient care and services are in accordance with a planned and systematic process to meet our community needs for such services. The Manager Nursing Services organizes and leads a team, across departments, to assure the product line service is available across the continuum of care.
Annually, and as needed, the Manager Nursing Services evaluates the objectives for applicable programming based on new market or regulatory information and assists, through the planning process, in planning for response to changing market needs or regulatory requirements.

Additional Job Description:

Education/Training Requirements:

Bachelor’s degree preferred. 2-4 years nursing experience required.
Wisconsin Registered Nurse license, current and in good standing, is required.
A minimum of two (2) years’ experience in a supervisory/management role is strongly preferred.
American Heart Association Healthcare Provider CPR certification or American Red Cross Professional Rescue is required within thirty (30) days of date-of-hire. Annual re-certification is required.
Formal training in management of the aggressive patient within sixty (60) days of date-of-hire. Annual re-certification is required.
Clinical experience in mental health or chemical dependency services is required.

Registered Nurse Board Certified - Cert, Registered Nurse - Cert

With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:

Health, dental, and vision insurance coverage for you and your family
401(k) retirement plan
Employee share program
Life/disability insurance
Flex spending accounts
Tuition reimbursement
Health and wellness program
Employee assistance program (EAP)

Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health.To link to the Machine-Readable Files, please visitTransparency in Coverage (uhc.com)

About the Company

Rogers Behavioral Health

Specialized psychiatric treatment with outcomes measurement

Rogers Behavioral Health provides specialized, evidence-based psychiatric care for children, teens, and adults. It treats OCD, anxiety disorders, addiction, depression and mood disorders, eating disorders, trauma, and PTSD through a growing national network of programs. Treatments are delivered using measurement-based care, with clinicians tracking clinical outcomes to guide treatment decisions and improve results. The organization operates as a not-for-profit with more than a century of experience, distinguishing itself by its focus on proven therapies, outcome data, and access to care across multiple communities. Its goal is to deliver high-quality, data-driven psychiatric care that helps patients achieve better mental health outcomes across the country.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: United States
Founded: 1907

Recently Posted Jobs

Explore more opportunities at Rogers Behavioral Health

See more jobs