Customer Success Intern
Pillar
Customer Success Intern
Pillar
AI-enabled construction project and finance management
Today, we are 90+ people, serve 1.000+ customers, raised €12 million in 2026, and are expanding internationally.
We are building the operating system for construction.
Our ambition? To power one in every three construction sites in Europe.
We are looking for someone at the beginning of their career who loves working with customers, solving problems and understanding why things happen.
You will join our Customer Success team and work across onboarding, customer engagement and portfolio management for our Italian market.
You will have real customers to follow from day one.
Help new customers get started with Pillar.
Monitor customer activity and spot when something is not working.
Proactively contact customers who are becoming less active.
Understand why they are stuck and help them get back on track.
Support customers throughout their journey with Pillar.
Collect feedback and bring customer insights back to the team.
Work closely with Customer Success and Product.
A customer hasn't logged into Pillar for five days? You notice it. You call them. You understand why. You solve it.
You don't need years of experience, we care much more about your attitude:
You love talking to people.
You are curious and ask good questions.
You enjoy solving problems.
You are not afraid to pick up the phone.
You like convincing people and helping them find a solution.
You are comfortable with numbers and dashboards.
You are proactive and don't wait to be told what to do.
You want to learn fast and work in a startup environment.
Previous experience in Customer Success, Sales or Support is a plus, not a requirement.
Internship contract (800 €/month)
Real responsibility from day one
Direct contact with customers
Exposure to onboarding, engagement and Customer Success
A fast learning curve
A team where good ideas matter, regardless of seniority
Based in Barcelona.
01: CV screening.
02: 30-min Talent Call - motivation, Pillar knowledge, mindset, languages, and startup fit.
03: Practical Challenge with our Customer Success Manager.
05: Offer call
Fast, simple and transparent.
We can teach you Customer Success. What we are looking for is harder to teach:
curiosity, energy, empathy and the instinct to solve problems.
Pillar builds AI-powered management software for construction, combining finances, operations, and site data in one platform so owners see costs and earnings per job. Pillar AI is a chat-style assistant that lets a contractor manage business and site activity in one place, answering questions from cash flow to hours worked, with modules for cash-flow tracking, site reports, invoicing, quotes, bill of quantities, and job-order management with margins, costs, and hours. Additional modules cover procurement and safety, plus free calculators, case studies, blog, and webinars; it targets small and medium builders and uses a subscription model with demos via the website. Pillar differentiates by tying site activity directly to finances through AI-assisted workflows and an integrated single platform, aiming to simplify back-office tasks and make them data-driven so builders run more transparently and profitably.
Explore more opportunities at Pillar