Four Hands

Designer and wholesaler of furniture

Inside Sales Manager

Sales OperationsConfirmed live in the last 24 hours

Full-timeAustin, TX, USANo salary listedHybrid

About the Job

Requirements

At least 4 years of experience leading and growing an inside sales team.
Proven sales experience across multiple segments.
Advanced proficiency in Salesforce CRM.
Ability to interpret performance data and implement improvements.
Ability to travel to attend at least four markets per year.

Responsibilities

Develop and execute performance management programs with clear key performance indicators, coaching, and accountability structures to drive continuous improvement and business results.
Analyze and optimize territories and account assignments using customer potential, call cycles, and historical performance to strengthen customer coverage and maximize revenue growth.
Provide hands-on sales coaching through skill development sessions, targeted feedback, and support on complex customer interactions.
Analyze workload and call volume to identify operational inefficiencies, rebalance workload, and enhance team productivity and responsiveness.
Establish and maintain processes for tracking and reporting performance metrics, including revenue, new buyer acquisition, share of wallet, outreach activity, pipeline health, and other relevant key performance indicators.
Partner with senior leadership on strategic account movements, aligning territories and resources with market opportunity and business priorities.
Lead onboarding for new hires, focusing on consultative selling, product expertise, customer value articulation, and mastery of sales tools and processes.
Use Salesforce CRM and reporting tools to track performance, monitor training effectiveness, support forecasting, and maintain accurate and timely team data.
Collaborate with Talent Acquisition to meet quarterly hiring targets and support organizational growth.
Develop and maintain standardized operating procedures for consistent sales execution, documentation, customer outreach, and internal workflows.
Serve as the primary escalation point for customer or operational challenges and collaborate with cross-functional teams to resolve issues quickly and effectively.
Strengthen cross-department communication and partnerships with marketing, customer service, operations, and product teams to streamline workflows and support shared goals.
Foster a collaborative, accountable team culture, supporting professional development, celebrating wins, and promoting behaviors that reflect company values.
Attend at least four markets per year.
Supervise and lead employees to ensure efficient and effective operations.
Provide coaching, training, and mentorship to team members so they have the skills and knowledge required to perform their jobs effectively.
Monitor team performance, provide feedback, and ensure company policies and procedures are followed.
Promote a positive and collaborative team environment and encourage employee engagement and teamwork.
Foster clear communication within the team about roles, expectations, and goals.
Identify and address skill gaps or performance issues, implementing development opportunities and support plans as needed.
Involve team members in problem-solving and process improvement initiatives to encourage innovation.
Perform other duties as assigned, in accordance with training and qualifications.
Uphold the company’s core values and contribute as a member of the Four Hands team.

Join one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home.

Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin’s Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins.

The Inside Sales Manager will lead, coach, and develop a team of Account Representatives to consistently achieve and exceed financial and operational goals. This role requires a hands-on, strategic leader who can drive performance, optimize sales processes, elevate team capability, and ensure strong alignment with organizational objectives. The Inside Sales Manager will play a critical role in enabling scalable growth, strengthening customer relationships, and building a high-performing, metric-driven sales culture.

In This Role

Develop and execute ongoing performance management programs with clear KPIs, coaching, and accountability structures that drive continuous improvement and business results
Analyze and optimize territories and account assignments by assessing customer potential, call cycles, and historical performance to strengthen customer coverage and maximize revenue growth
Provide hands-on sales coaching through skill development sessions, targeted feedback, and support on complex customer interactions
Conduct comprehensive workload and call-volume analysis to identify operational inefficiencies, rebalance workload, and enhance team productivity and responsiveness
Establish and maintain a structured process for tracking and reporting key performance metrics, including revenue, new buyer acquisition, share of wallet (SOW), outreach activity, pipeline health, and other relevant KPIs
Partner with senior leadership to execute strategic account movements, ensuring territories and resources are aligned with market opportunity and business priorities
Lead a robust onboarding program for new hires, emphasizing consultative selling, product expertise, customer value articulation, and mastery of sales tools and processes
Leverage Salesforce CRM and reporting tools to track performance, monitor training effectiveness, support forecasting, and ensure the team operates with accurate and timely data
Collaborate with Talent Acquisition to meet quarterly hiring targets, supporting organizational growth
Develop and maintain standardized operating procedures to ensure consistency in sales execution, documentation, customer outreach, and internal workflows
Serve as the primary escalation point for customer or operational challenges, collaborating with cross-functional teams to ensure issues are resolved quickly and effectively
Strengthen communication across departments, building strong partnerships with marketing, customer service, operations, and product teams to streamline workflows and support shared goals
Foster a collaborative, accountable team culture, encouraging professional development, celebrating wins, and promoting behaviors that reflect company values
Attend a minimum of 4 markets per year
Other duties as assigned, in accordance with training and qualifications
Uphold the Core Values and be a valuable member of the Four Hands Team
- Be open and honest
- Reach for excellence
- Act with responsibility
- Value the whole person
- Enjoy the journey

Leadership and Team Management 

Supervise and lead employee(s), ensuring efficient and effective operations 
Provide coaching, training, and mentorship to team members, ensuring they have the skills and knowledge required to perform their jobs effectively 
Monitor team performance, provide feedback, and ensure that company policies and procedures are followed 
Promote a positive and collaborative team environment, encouraging employee engagement and teamwork 
Foster strong communication within the team, ensuring clarity of roles, expectations, and goals 
Identify and address skill gaps or performance issues promptly, implementing development opportunities and support plans as needed 
Encourage innovation by involving team members in problem-solving and process improvement initiatives

The Ideal Person

4+ years’ experience leading and growing an inside sales team
Proven sales experience across multiple segments
Advanced proficiency in Salesforce CRM required
Strong analytical skills with the ability to interpret performance data and implement improvements
Excellent communication and coaching abilities
Ability to travel to attend a minimum of 4 markets per year

About Four Hands

Headquartered in Austin, Texas, since 1996, Four Hands crafts furniture, art and décor — pieces that are all about creating space. Timeless, thoughtful designs with endless possibilities. Pieces meant to be experienced and form a whole that feels like home.

Our trade customers range from interior designers to large retailers who rely on our expertise to grow and guide their business to success. We treat our partners as part of the Four Hands family, championing them and rooting for their every win.

And, we are constantly pursuing better — from sourcing the finest materials and finishes to seeking fresh inspiration to elevate our designs — we are never settled, never done.

Four Hands is an Equal Opportunity Employer. Four Hands recruits qualified applicants and advances in employment its employees without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.

Visit www.FourHands.com for more information.

About the Company

Four Hands

Designer and wholesaler of furniture

Four Hands designs and wholesales a wide range of furniture and décor to furniture retailers, interior designers, and other trade customers. Its offerings include living and dining furniture, art, outdoor items, and accessories, accessible to trade customers 24/7 through an online catalog of about 6,000 design-forward products. The company develops its own pieces through trend spotting, material selection, and innovative design techniques from its studios and international offices. It differentiates itself through its global manufacturing footprint, long history since 1996, consistent trade-focused service, and recognition in the industry, enabling it to support large chains as well as independent stores and designers. The overarching goal is to help people create spaces that feel like home, by expanding its product assortment and providing dependable, design-driven options to retailers and designers worldwide.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Austin, TX
Founded: 1996

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