Operations Lead - Team

WHO WE ARE & HOW WE DO IT

We are RAPP – world leaders in activating growth with precision and empathy at scale. As a global, next-generation precision marketing agency, we leverage data, creativity, technology, and empathy to champion individuality and foster client growth. Our fearless superconnectors create value through three key areas: connected data, connected content, and connected decisioning.

Our data analysts identify who that person is, our strategists understand what they want, and our technologists and creatives know how to deliver it. Part of Omnicom's Precision Marketing Group, our 2,000+ team across 15+ global markets build solutions that adapt to individual needs, beliefs, behaviors, and aspirations.

team x, our Mercedes-Benz/Omnicom agency delivers a full-service model covering all areas of marketing activity (Creative, MarTech, Media, Digital Marketing, PR, Events, Production). The team in Romania is only around 1 year old and is the newly designed Experience Center which is delivering digital marketing services for all EU markets as a centralised service.

YOUR ROLE

In this role, you will establish the operating model and ways of working for the Experience Center Romania, ensuring we deliver high-quality, efficient services to our European markets.

As the Operations Lead you will be a vital lead in the Content and Campaign Team. You will play an important role in the smooth running of the campaigns via the Experience Center. You will be required to have a thorough understanding of all areas of the business operations and will support your line manager and management across the board. The client work you will oversee range from full-funnel campaigns, data analytics, user experience, email marketing campaigns etc. We are looking for someone with strong operational and campaigns implementation background.

You'll need strong communication, organization, and time management skills to multi-task effectively. Join a dynamic, multi-ethnic team with flexibility to develop in a supportive can-do environment. You'll manage team output, meet client deadlines, and collaborate with our global agency network in London, Berlin, Mauritius, and India.

YOUR KEY RESPONSIBILITIES

• Work closely with the Managing Director in business support and management
• Lead and inspire the wider team, maintaining strong culture and direction
• Operationalize client campaign plans and ensure timely delivery across all stakeholders
• Manage campaign budgets and financial forecasts to ensure profitable delivery
• Audit workflows and define best-in-class ways of working across the Experience Centre
• Bring your knowledge and experience to support the Romania Experience Center and the Global Leadership team when other opportunities are identified

Operations Management & Client Success

• Build deep partnerships with client and wider agency leadership, to help shape the Experience Centre vision and success, and translate this into a successful Ops roadmap
• Collaborate with global x-ops to implement optimized operating models & identify new opportunities for continuous improvement.
• Enforce standard operating procedures across briefing, planning and localization, to be reviewed and improved on a quarterly basis.
• Serve as the internal client for delivery teams—set expectations, review WIP, and ensure outcomes meet scope, timings, and compliance requirements.
• Act as escalation point and fixer for client issues. Many client issues create opportunities for incremental services; identify and convert these.
• Ensure highest quality of Client Service standards from everyone at the agency

Commercial Management

• Develop team resourcing plans to ensure we are correctly resourced to meet client needs profitably
• Work with the Campaign Lead to manage workload and tasks assignment to meet deadline and quality targets
• Own and manage daily finance streams with clients and internal stakeholders.

Project & Technical Delivery

• Partner with colleagues in product management and programme delivery to ensure your clients have effective and achievable delivery plans
• Inspire and educate your colleagues on the challenges and opportunities your clients have
• Identify when to bring in the agency specialist resources
• Capture and document new client requirements. Brief detailed requirements to the agency teams.
• Act as internal client for delivery teams. Review work-in-progress tasks, provide detailed feedback
• Assist clients with development of system implementation plans. Schedule and deliver training sessions
• Manage issues & escalations to keep things moving smoothly.

SKILLS AND EXPERIENCE

• Strong stakeholder management, negotiation, and problem‑solving skills; thrives under pressure and deadlines.
• Ability to work under pressure and meet deadlines in a fast-paced creative and production environment.
• Excellent written and verbal communication skills with strong interpersonal skills to interact effectively across all levels and disciplines
• Effective negotiation and problem-solving skills required.
• Highly organized with a keen sense of attention to detail, and unfazed when working towards deadlines.
• Proven financial acumen – experience with budgeting, forecasting, and P&L responsibility and commercial rigor.
• 10 years’ experience in the field.

EDUCATION AND OTHER REQUIREMENTS

• Overall experience of 10 years in Advertising / Marketing
• University or College degree/diploma in Media, Marketing, Business, Project Management or related field 
• Proven Operations and Process improvements experience, alongside direct client service experience
• Demonstrated supervisory, delegation and strong mentorship skills
• Proven track record of client and team success

Lastly, But Importantly…
What we need from you: Be #oneteamx. Find problems. Fix them. Build relationships. Go above and beyond. And stand up for individuality. Grow with us as we scale across Europe.

What do you need from us? As an inclusive and flexible employer we understand that everyone has unique requirements and needs. So please let us know what we can do to help, should you require adjustments to the process or have specific needs within the role.