Technical Project Manager
Customer Success
Posted on 10/19/2023
INACTIVE
Aisera

201-500 employees

AI copilot for enterprise
Company Overview
Aisera stands out as a leading provider of AI and automation solutions, with a proven track record of enhancing service delivery and support across IT, operations, and customer service sectors. The company's AI Service Experience platform (AISX) leverages advanced language models and deep domain knowledge to achieve impressive auto-resolution rates and significant cost reductions, while offering comprehensive automation across multiple channels. Recognized by Forbes, CNBC, Deloitte, and Gartner among others, Aisera's commitment to quality and efficiency is further demonstrated by its extensive integration capabilities, sizable partner network, and a roster of flagship enterprise customers.
AI & Machine Learning

Company Stage

Series D

Total Funding

$189.1M

Founded

2017

Headquarters

San Jose, California

Growth & Insights
Headcount

6 month growth

3%

1 year growth

20%

2 year growth

99%
Locations
Palo Alto, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
CategoriesNew
Business & Strategy
Sales & Account Management
Customer Success & Support
Requirements
  • 5+ years professional experience in technical project management
  • A passion for customers and problem-solving, desire to go deep and become familiar with the customer's technical and business environment
  • Extreme follow-through ability. You set the bar on ensuring things don't get dropped
  • Willingness to get in the weeds and make things happen
  • Comfortable in a startup environment, we move quickly and wear many hats in a dynamic environment
  • Strong cross-functional and creative collaboration skills, and willingness to act as project contributor, problem solve with stakeholders to address business problems, and go beyond task and status management
  • Self-awareness and a desire to continually improve
  • Bachelor's or higher degree in computer science, engineering, or related technical field
Responsibilities
  • Own and collaborate on onboarding projects and different customer initiatives from initiation to production
  • Report on the status of projects internally and externally
  • Create and run cross-functional processes including: Project planning, Timeline & task tracking, resource assignment, change management, and Issue & Risk management
  • Build trusted relationships with external partners as well as internal product and engineering teams that you'll work with directly
  • Develop a deep understanding of our products, our technologies, and our partners, and use that knowledge to power your cross-functional work
  • Make sure we don't drop the ball on any projects, initiatives, or commitments
  • Identify process gaps in how we operate as an organization, and work with leadership to course-correct & streamline our internal delivery processes