Product and Regulatory Compliance Manager
Posted on 2/23/2024
Deliveroo

5,001-10,000 employees

Online platform for restaurant and grocery delivery service
Company Overview
Deliveroo stands out as a leading food delivery service, partnering with approximately 176,000 restaurants and grocery outlets, and employing around 150,000 riders worldwide to ensure a seamless and efficient delivery experience. The company's competitive edge lies in its real-time tracking feature, allowing customers to monitor their orders, and its attractive discounts and perks, which enhance customer satisfaction and loyalty. Additionally, Deliveroo's commitment to flexibility and work-life balance for its riders, coupled with its corporate food solutions and gift card offerings, demonstrate its adaptability and focus on meeting diverse customer needs.
Consumer Goods

Company Stage

Series H

Total Funding

$2.2B

Founded

2013

Headquarters

, United Kingdom

Growth & Insights
Headcount

6 month growth

1%

1 year growth

0%

2 year growth

15%
Locations
London, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Marketing
CategoriesNew
Legal & Compliance
Requirements
  • Qualified Trading Standards professional, or other similar consumer law qualification or experience
  • Have 5+ years experience with product regulatory compliance
  • Have experience working with legal and compliance teams, solving problems in a collaborative manner
  • In-depth regulatory knowledge in product safety and excellent understanding of the legal requirements and challenges
  • Be passionate about food, tech and innovation
  • Be a proven team player and a developing leader
Responsibilities
  • Consistently provide high-quality, risk-based advice across a range of regulatory compliance areas but with a particular focus on non-food product safety and consumer protection. Advise on compliance in a complex and ever-evolving regulatory environment
  • Support the implementation of retail-facing policies, processes or other measures as necessary to mitigate business risks
  • Support the product recall process and provide guidance to the business on execution
  • Lead and actively manage complex regulatory compliance due diligence processes across multiple markets and identify and develop creative solutions to help the business manage compliance
  • Risk Assessment and Mitigation: lead on initial assessment of compliance risks associated with Deliveroo's retail (non-food) initiatives and provide practical and pragmatic solutions on how risks should be managed
  • Risk Monitoring: implement and maintain systems to monitor adherence to policies & processes, alongside ensuring measures to mitigate identified risks remain effective. Develop processes for monitoring trends and patterns across compliance processes in order to manage our legal, financial, reputational and other risks
  • Legislative/Regulatory Horizon Scanning: work closely with the Legal and Policy teams to ensure that the business stays ahead of local, national and international laws concerning the on-demand delivery industry, including consumer protection, food & product safety
  • Collaborating with Product and Regulatory Legal Counsel: work alongside the Product and Regulatory Legal Counsel to scope and collate external legal advice on different legislative and regulatory requirements across our multiple markets and transform this into a cohesive cross market compliance implementation strategy
  • Product Development Support: work with the Product, Tech and Marketing teams, as needed, to review and advise on new product features, menu re-designs, marketing promotions and other consumer-facing features
  • Product Safety: work with the Ethics & Compliance team to develop and maintain robust product safety policies and implement best practice protocols across our network of partners
  • Regulatory Requests & Investigation Support