D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.

New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.

D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.

D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.

A member of our Talent Acquisition team reviews ALL of our applications - yes a real person reviews resumes! They are excited to read more about what amazing things you could add to D2L.

This role operates out of our Kitchener office, 5 days per week

General Description:

The IT Support Technician is the primary point of contact for D2Lers with requests related to computer hardware and software. You are responsible for providing technical support to local and remote employees with issues relating to hardware failures and replacements as well as software support such as Microsoft Windows, macOS, Office application suite, and mobile devices. You will respond to and track issues within the ticketing system in a courteous & timely manner, enabling other D2Lers to get back to transforming the way the world learns!

HOW WILL I MAKE AN IMPACT?

Provide end-user incident and problem management by diagnosing and resolving technical issues efficiently
Install and support PC/MAC hardware and software, ensuring that all systems are functioning optimally
Support mobile devices and peripheral hardware, including printers and other related equipment
Maintain and support meeting room systems, ensuring that all audiovisual equipment is operational for meetings and presentations
Manage hardware assets in the asset management system, keeping accurate records of all equipment
Provide after-hours on-call support to address urgent technical issues that may arise outside of regular business hours

WHAT YOU’LL BRING TO THE ROLE

Competencies

Strong problem-solving abilities, with a methodical approach to diagnosing and resolving technical issues
Ability to prioritize tasks while managing day-to-day operations, ensuring that urgent issues are addressed promptly
Adaptability and eagerness to learn new technologies, staying current with industry trends and advancements
Passion for technology and driving change, contributing to the continuous improvement of IT services
Excellent teamwork skills with the ability to collaborate effectively with colleagues within the team and across the IT department to achieve common goals
Professional, service-oriented approach to support, ensuring a positive experience for all users
Excellent written and verbal communication skills, enabling clear and effective documentation and correspondence

Skills

Experience in administration and support within a Windows/macOS environment, demonstrating a strong understanding of system operations
Knowledge of Active Directory, M365 and Entra administration systems
Familiarity with both Android and iOS mobile devices, including configuration and support
Understanding of Mobile Device Management (MDM) solutions such as Intune and Kandji
Proficiency with Microsoft Office products, ensuring users can effectively utilize these tools

Experience Recommendations

2 years of experience in IT Support or related field
University Degree or Technical Diploma or equivalent education
Microsoft/A+ certifications are an asset

The expected base salary range for a new hire in this role is listed below. The annualized base salary offered is determined by each candidate’s relevant knowledge, skills, education, training and experience. It is aligned to ensure both internal and external competitiveness using market data for the geographic location and industry. As part of the total compensation at D2L the role may be eligible for additional benefits including a Wellness Subsidy, Equity Grants, Variable Incentive, and more.

Base Salary Range

$50,000—$67,500 CAD

Don’t meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don’t believe you meet every single qualification outlined, because we love to help our people grow and develop!

Why we’re awesome:

At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through #LifeAtD2L:

Impactful work transforming the way the world learns
Flexible work arrangements
Learning and Growth opportunities
Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
2 Paid Days off for Catch the Wave related activities like exams or final assignments
Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
Retirement planning
2 Paid Volunteer Days
Competitive Benefits Package
Home Internet Reimbursements
Employee Referral Program
Wellness Reimbursement
Employee Recognition
Social Events
Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne.

IT Support Technician

D2L

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