IT Supervisor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

The 123-room Four Seasons Hotel Kyoto is the company’s second destination in Japan, in the city’s historic Higashiyama-ku district, close to the Kyoto National Museum and myriad heritage sites such as the Toyokuni Shrine and Kiyomizu Temple. Local artists are featured throughout the traditionally-inspired modern décor characterised by an understated Japanese aesthetic. The Hotel has a spa and fitness centre with a pool, and four food and beverage concepts. There are also be 57 Four Seasons Private Residences.

Four Seasons Hotel Kyoto is looking for IT Supervisor. Candidates with passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply for a career with Four Seasons. As a member of the Administration & General Division, the IT Supervisor works across disciplines to deliver an exceptional experience.

Responsibilities

• Ensure critical hotel systems, including PMS, POS, accounting, internet, and telephony systems, remain operational and available 24/7.
• Support user account administration, access management, system documentation, and troubleshooting.
• Assist with server maintenance, operating system upgrades, system monitoring, and performance optimization.
• Provide technical support for Front Office, Finance, Human Resources, Sales & Catering, and other hotel applications.
• Diagnose and resolve hardware, software, network, and system issues.
• Maintain cybersecurity measures, antivirus protection, backup procedures, and disaster recovery processes.
• Support wired and wireless network infrastructure, Active Directory, servers, and security tools.
• Participate in technology upgrades, new implementations, and property-wide IT projects.
• Provide desktop support, software updates, and patch management.
• Assist guests and meeting organizers with technology-related needs.
• Coordinate with third-party vendors and service providers.
• Support mission-critical systems outside regular business hours when required.
• Perform additional duties as assigned by the Director of IT or Finance leadership.

About Four Seasons Hotel Kyoto

The 123-room Four Seasons Hotel Kyoto is the company’s second destination in Japan, in the city’s historic Higashiyama-ku district, close to the Kyoto National Museum and myriad heritage sites such as the Toyokuni Shrine and Kiyomizu Temple.  Local artists are featured throughout the traditionally-inspired modern décor characterised by an understated Japanese aesthetic.  The Hotel has a spa and fitness centre with a pool, and four food and beverage concepts. There are also 57 Four Seasons Private Residences.

About Four Seasons

Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 123 hotels and private 50 residences in major city centers and resort destination in over 47 countries, and with more than 50 projects in development, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.

Join Our Team

Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel Kyoto provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.

What to expect: You will……

Be a champion of the Golden Rule: Do unto others as you would have them do unto you

Be part of a cohesive team with opportunities to learn, grow and develop

Have the opportunity to engage in diverse and challenging work

Derive a sense of pride in work well done

Be recognized for excellence

フォーシーズンズホテル京都では、ITスーパーバイザーを募集しています。ホスピタリティ業界における優れたサービスへの情熱と専門知識、そしてリーダーシップをお持ちの方を歓迎します。管理部門の一員として、ITスーパーバイザーは各部署と連携しながら、ゲストおよび従業員に最高レベルの体験を提供するためのIT環境を支えます。

主な業務内容

• PMS（宿泊管理システム）、POSシステム、会計システム、インターネット、電話システムなど、ホテルの重要なシステムを24時間365日安定稼働させる
• ユーザーアカウント管理、アクセス権設定、システム関連ドキュメント管理、およびトラブルシューティング
• サーバー保守、オペレーティングシステムのアップグレード、システム監視およびパフォーマンス最適化
• フロントオフィス、経理、人事、セールス＆ケータリングなど各種ホテルシステムの技術サポート
• ハードウェア、ソフトウェア、ネットワーク、およびシステム障害の診断・解決
• サイバーセキュリティ対策、ウイルス対策、バックアップおよび災害復旧プロセスの管理
• 有線・無線ネットワーク、Active Directory、サーバーおよび各種セキュリティツールの保守・運用
• システムアップグレード、新規導入、およびホテル全体のITプロジェクトへの参加
• PCサポート、ソフトウェア更新、パッチ管理
• ゲストや宴会・会議利用のお客様へのITサポート
• 外部ベンダーやサービスプロバイダーとの調整・管理
• 必要に応じた営業時間外の重要システムサポート
• IT部長または財務部門責任者から指示されるその他の業務

フォーシーズンズホテル京都について

フォーシーズンズホテル京都は、京都市東山区の歴史あるエリアに位置する全123室のラグジュアリーホテルです。京都国立博物館や豊国神社、清水寺などの文化遺産にも近く、日本の美意識を取り入れた洗練されたデザインが特徴です。館内にはスパ、プール付きフィットネスセンター、4つのレストラン・バー、さらに57戸のフォーシーズンズプライベートレジデンスを備えています。

フォーシーズンズについて

1960年の創業以来、フォーシーズンズは卓越したホスピタリティ、最高品質への揺るぎないこだわり、そしてお客様一人ひとりに寄り添ったサービスでラグジュアリーホテル業界を牽引してきました。現在は47か国以上でホテルやプライベートレジデンスを展開し、世界有数のラグジュアリーブランドとして高い評価を受けています。

私たちのチームに参加しませんか

フォーシーズンズホテル京都は、相互尊重、協力、創造性、そしてサービスへの情熱を大切にしています。私たちはゲストに接するのと同じ思いやりを従業員にも提供し、成長できる環境づくりに力を注いでいます。

入社後に期待できること

• ゴールデンルール（「自分がしてほしいことを相手にもする」）を実践できる環境
• 学び・成長・キャリア開発の機会
• 多様でやりがいのある業務への挑戦
• 仕事を成し遂げる達成感と誇り
• 優れた成果や貢献に対する評価と表彰