AVP BFSI

Job Description

Roles and Responsibilities:

As an AVP, the incumbent is expected to

Be the expert: Be responsible for leading client facing projects from project initiation, planning, execution, monitoring and control and close-down processes.

Strengthen relationships: Work closely with customers to deliver their projects on time and on budget.  They must possess the ability to lead combined teams with senior client, 3rd party vendor, and Sutherland personnel.  The ability to report and present to executive management is a must

Control and coordinate: The individual selected for this role needs to be self-driven, have a passion for understanding how to solve problems, and be willing to embrace challenges head on. The ideal candidate is someone with a desire for continual learning and who possesses strong communication, problem-solving, analytic, interpersonal skills, and is: - Customer service-oriented - Detail-oriented - Adaptable - Accountable - Resilient - Able to lead a team.

Define Sutherland reputation: The right candidate needs to be able to thrive in a fast-paced environment in the Business Process Transformation industry.

Impact the bottom line: The right person for this position exhibits leadership qualities that enable them to manage multi-functional and geographically distributed teams.

Qualifications

Our most successful candidates will have:

·       Minimum of 15+ years total work experience within different vertical market segments such as F&A, mortgage, telecom, retail, banking, healthcare, etc

·       Must have F&A transition, Project Management Experience in BPO domain

·       Project Management Professional (PMP) certification is preferred

·       Strong client-facing, communication, and presentation skills; ability to assess and anticipate client needs and instill confidence

·       Work experience to include exposure to IT, telecommunications, and application development Minimum of 5+ years successfully managing the complete project life cycle involving multiple functions and teams.

·       Bachelor’s degree required. Master’s degree a plus.

·       Experienced in using project management tools, such as MS Project.

·       Positive attitude, and the ability to work and communicate with all levels of management, internal and external vendors/partners, functional leaders, team members, etc.

·       Ability to work independently and with minimal direction

·       Strong analytical, computer, communication, and customer service skills

·       Ability to execute a variety of projects across multiple geographies and business cultures.

Additional Information

All your information will be kept confidential according to EEO guidelines.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.