Eligibility Assistant
$21 - $22/hr
Entry
Denver, CO, USA
In PersonWork location: Denver, Colorado.
Administrative & Executive AssistanceAdministrative Support
About the job
Requirements
- A high school diploma or GED equivalent is required.
- Experience following specific instructions is required.
- Experience scanning, uploading, and copying documents is required.
- Ability to type 40 words per minute is required.
- Intermediate proficiency or above with Microsoft Office Suite products, including Outlook, Word, and Excel, is required.
- Ability to learn additional software is required.
- Strong communication and phone skills are required.
- Customer service skills are required.
- Organizational skills are required.
- Ability to work independently and as part of a team is required.
- Ability to identify with customer needs and circumstances is required.
- Ability to handle multiple tasks and situations is required.
- Ability to maintain a high level of confidentiality is required.
Responsibilities
- Provide daily administrative support to the Program Director, Operations Manager, Mobility Assessment Evaluators, and ADA Assessment staff, including clerical, data-entry, reception, and administrative support.
- Ensure applicants’ documents are complete, name documents accordingly, and attach them to the appropriate case.
- Assist applicants with completing incomplete documents.
- Scan ADA applications, interview guides, and other documents into the applicant’s case in MTM Access.
- Maintain program spreadsheets and reports.
- Send required information to partner programs, including the paratransit provider, application mailer, and photo ID creator.
- Assist with conducting follow-up phone calls.
- Enter contact information into the appropriate software system.
- Take applicant photos.
- Maintain the schedule for interviews and functional assessments.
- Maintain confidentiality and comply with HIPAA regulations.
- Provide reception coverage, greet staff and visitors, and support office administration.
- Create appointment reminder and eligibility expiration notification mailings.
- Create packets, letters, and copies as needed.
- Enter mailed information and dates into the appropriate software system; regularly check the fax machine and deliver faxes to the appropriate person or department, with attention to urgent faxes; process incoming and outgoing mail and date-stamp it when needed.
- Anticipate supply needs and order replacement supplies promptly.
- Maintain the filing and document-scanning systems so they remain current electronically.
- Review recertification files and other required files.
- Conduct marking and tethering duties as needed.
- Promptly report complaints or unusual circumstances to management.
- Manage office equipment, including printers and photocopiers.
- Maintain vendor files, monitor service, and recommend alternative suppliers as appropriate.
- Serve as the contact for office machines, building maintenance, equipment maintenance, and other vendor services as required.
- Establish and maintain effective working relationships with employees, supervisors, other agencies, participants, external partners, and the general public.
- Communicate professionally with internal and external senior leaders.
- Adhere to MTM protocols and policies.
Desired Qualifications
- Two years of customer service experience is preferred.
- Two years of administrative support experience is preferred.
About the company
MTM Health provides management of medical transportation and care coordination to help people access healthcare and maintain independence. It coordinates transportation, home- and community-based care, call center operations, ambulance claims, and functional assessments within a provider network for governments and health plans. It differentiates itself by offering an integrated suite that aligns transportation, care coordination, and network management with client goals to reduce costs. Its goal is to create communities without barriers by improving access to care and connecting community resources in a cost-effective way.
Company Size
1-10
Company Stage
Grant
Total Funding
$60K
Headquarters
Milan, Italy
Founded
1995
Get referred to MTM
See people who can refer or advise you
Simplify's Take
What believers are saying
- Kern County awarded MTM Transit a five-year Kern Transit contract starting October 1, 2026.
- Valley Metro extended MTM Transit's paratransit contract through September 30, 2029.
- MTM's 2026 focus on policies, procedures, people supports operational scale and retention.
What critics are saying
- D.C. wage litigation still targets MTM for subcontractor wage theft liability.
- April 2026 Minnesota drivers protested MTM's Southdale termination after 95 jobs vanished.
- Contract dependence is existential; losing a state broker contract can close local offices.
What makes MTM unique
- MTM Health runs 35 million-plus annual trips across all 50 states and Washington, D.C.
- MTM Transit pairs paratransit operations with automation, data integration, and training in 2026.
- MTM remains woman-owned, helping clients satisfy disadvantaged-business participation goals.
Help us improve and share your feedback! Did you find this helpful?
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- 401(k) Company Match
- Paid Vacation
- Paid Sick Leave
- Paid Holidays
- Maternity/Paternity Leave
- Tuition Reimbursement
- Leadership Mentoring Opportunities
- Flexible Work Hours