Bosta

Egyptian next-day logistics and courier services

Last Mile Senior Manager

Warehouse & FulfillmentPosted on Nov 10

Full-timeCairo, Cairo Governorate, EgyptNo salary listedIn-person

About the Job

Requirements

At least 10 years of experience in logistics, last-mile delivery, or e-commerce operations.
A proven track record in equivalent roles and delivering results in a fast-paced logistics or shipping environment.
Strong knowledge of last-mile operations, hub management, and delivery service-level agreement optimization.
Leadership, people-management, and coaching skills, including experience managing large, diverse teams.
Data-driven analytical and reporting skills, including the ability to interpret key performance indicators and drive continuous improvement.
A strategic mindset and hands-on problem-solving ability.
Strong decision-making skills and the ability to perform under pressure while meeting deadlines.
A bachelor's degree in Logistics, Supply Chain, Business Administration, or a related field.
A proactive, results-oriented, and adaptable approach focused on customer experience.

Responsibilities

Lead, manage, and coach a team of Area Managers, ensuring optimal performance across multiple shipping hubs in the assigned region.
Oversee hub operations indirectly through Area Managers, ensuring adherence to company standards, operational key performance indicators, and customer satisfaction.
Develop and implement strategies to enhance efficiency, reduce costs, and improve service levels across last-mile delivery operations.
Review and analyze performance dashboards and reports from Area Managers to identify trends, risks, and opportunities for improvement.
Set performance targets and hold Area Managers accountable for meeting service-level agreements and operational objectives.
Partner with Customer Support, Commercial, Finance, and Tech teams to coordinate effectively and resolve hub-related issues.
Lead continuous-improvement initiatives aligned with company strategy, including automation, process optimization, and cost efficiency.
Act as the escalation point for critical operational issues that Area Managers cannot resolve.
Ensure compliance with company policies, safety regulations, and hub documentation standards across all locations.
Drive a culture of accountability, customer focus, and operational excellence within the last-mile function.
Prepare and deliver weekly and monthly reports on performance, challenges, and improvement plans to the Operations Director or Head of Logistics.

About Bosta:

Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience together to provide a one-stop shop for delivery solutions.

We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.

About the Job:

As a Last Mile Senior Manager, you will oversee last-mile operations through a team of Area Managers,

ensuring smooth, efficient, and customer-focused delivery operations. You will set performance

standards, monitor results, and drive improvements across your region while fostering a culture of

accountability and excellence.

Job Code:

Incremental 2026BOST-239

Job Responsibilities

Lead, manage, and coach a team of Area Managers, ensuring optimal performance across multiple shipping hubs in your assigned region.
Oversee hub operations indirectly through Area Managers, ensuring adherence to company standards, operational KPIs, and customer satisfaction.
Develop and implement strategies to enhance efficiency, reduce costs, and improve service levels across last-mile delivery operations.
Review and analyze performance dashboards and reports from Area Managers to identify trends, risks, and opportunities for improvement.
Set performance targets and hold Area Managers accountable for meeting service-level agreements (SLA) and operational objectives.
Partner with cross-functional teams (Customer Support, Commercial, Finance, Tech) to ensure smooth coordination and resolution of hub-related issues.
Lead continuous improvement initiatives in line with company strategy, including automation, process optimization, and cost efficiency.
Act as the escalation point for critical operational issues that Area Managers cannot resolve.
Ensure compliance with company policies, safety regulations, and hub documentation standards across all locations.
Drive a culture of accountability, customer focus, and operational excellence within the last-mile function.
Prepare and deliver weekly/monthly reports on performance, challenges, and improvement plans to the Operations Director/Head of Logistics.

Job Qualifications

10+ years of experience in logistics, last-mile delivery, or e-commerce operations.
Proven track record in equivalent roles and delivering results in a fast-paced logistics or shipping environment.
Strong knowledge of last-mile operations, hub management, and delivery SLA optimization.
Excellent leadership, people management, and coaching skills, with experience managing large, diverse teams.
Data-driven with strong analytical and reporting skills; able to interpret KPIs and drive continuous improvement.
Strategic mindset with hands-on problem-solving ability.
Strong decision-making skills and ability to perform under pressure while meeting deadlines.
Bachelor’s degree in Logistics, Supply Chain, Business Administration, or a related field.
Proactive, results-oriented, and adaptable leader with a focus on delivering excellence in customer experience.

About the Company

Bosta

Egyptian next-day logistics and courier services

Bosta provides next-day courier and logistics services in Egypt for businesses, handling pickup, transit, and last-mile delivery. Its platform offers real-time tracking and optional cash collection to streamline operations. It differentiates itself by pairing fast, nationwide delivery with tracking insights and cash handling for a wide range of clients, from e-commerce to traditional businesses, at competitive prices. The goal is to improve Egypt’s logistics experience by delivering reliable, fast, and affordable delivery solutions for businesses of all sizes.

Company size: 1,001-5,000
Company stage: Series A
Total funding: $8.8M
Headquarters: Cairo, Egypt
Founded: 2016

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