Manager, Communications Insights

Job Classification:

Project Mgmt, Transformation & Strategy - Project Mgmt, Transformation & Strategy

At Prudential, we believe talent is key to achieving our vision. When you join Prudential, you’ll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions!

As part of the Strategy & Integration team, the Manager, Communications Insights will report to the VP, Insights & Governance and help make measurement a more practical management tool for Communications. This role is a strong fit for an analytical storyteller with a consultative approach, strong attention to detail, dashboard discipline and the ability to translate data into clear recommendations. The role will manage analytics, reporting and dashboard development to improve data quality, accelerate insight generation and help teams prioritize better, identify risks faster and demonstrate Communications impact more clearly.

The current employee work arrangement for this position is hybrid and requires your on-site presence on a reoccurring basis as determined by your business. Your manager will provide additional details relative to the specific number of days you are expected to be on-site.

What you can expect:

• Measurement and Reporting: Manage recurring analytics, dashboards and reporting views that track communications performance, sentiment, coverage, engagement, and emerging trends.
• Data Quality and Integration: Collect, clean and connect data from media, social, employee sentiment, channel performance and other sources to create more consistent and reliable reporting.
• Dashboard Development: Build and improve Power BI, Tableau or similar dashboards that make intelligence and performance signals easier to access, interpret and use.
• Insight-to-Action Storytelling: Translate trends, anomalies and performance signals into clear implications, recommended actions and planning inputs for Communications teams.
• Reporting Automation: Improve efficiency by automating recurring data collection, reporting and dashboard refresh processes wherever possible.
• Issue Escalation Support: Identify unusual sentiment, coverage or performance patterns and escalate potential reputational or execution risks to the Director, Intelligence Strategy and VP, Intelligence and Policies.
• Tool and Process Improvement: Serve as a power user for measurement, monitoring and listening platforms, helping improve reporting automation, user guidance and adoption of analytics tools.

What you’ll need:

• 5–7 years of experience in data analytics, communications measurement, digital marketing analytics, media analytics, dashboard development or related performance reporting roles.

• Bachelor’s degree in Statistics, Economics, Marketing, Mathematics, Data Analytics, Communications or a related field.
• Strong analytical and technical skills, including experience collecting, cleaning, structuring and interpreting data from multiple sources.
• Advanced proficiency in Excel and strong working knowledge of Power BI, Tableau or similar visualization tools; experience building dashboards, recurring reports and performance views.
• Working knowledge of media monitoring, social listening, sentiment analysis, channel performance and communications measurement methods.
• Strong data storytelling skills, with the ability to translate trends, anomalies and performance signals into clear implications and recommended actions for communications teams.
• High attention to detail, data accuracy and quality control, with the ability to manage multiple reporting deliverables, timelines and stakeholder needs.

Prudential welcomes all applicants, even if you don't meet every requirement. If your skills align with the role, we encourage you to apply.

At Prudential, you can:

Take charge of your career. We equip and empower our employees to expand their skills and experience by using powerful learning, gigs, and job opportunities. We offer a suite of services such as on demand resources and networking to propel your career forward.

We’re a global organization, full of outstandingly dedicated people who aren’t afraid to think differently, challenge the status quo and take sensible risks along the way. You will enjoy pushing boundaries as we build innovative technology that helps clients, customers and employees live their best lives. You will have access to leadership and learning opportunities and the resources needed to take your career in any direction. We will help you do your best work, offering flexibility, while delivering on our Purpose.

#LI-RRJ

#LI-Hybrid

What we offer you:

Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $114,500.00 to $188,900.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.

• Market competitive base salaries, with a yearly bonus potential at every level. 
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave. 
• 401(k) plan with company match (up to 4%). 
• Company-funded pension plan. 
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs. 
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.  
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.  
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period).

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.  

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom. 

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law. 

To maintain the integrity and security of our hiring process, Prudential may use identity verification technologies. Your consent will be obtained before any verification takes place.

If you need an accommodation to complete the application process, please email [email protected]. 

If you are experiencing a technical issue with your application or an assessment, please email [email protected] to request assistance.