G

Gartner

Sells research and advice to business leaders

Program Manager BTI

Full-Time
$79k - $109k
Mid
London, UK+2 moreMore locations: Stamford, CT, USA | Irving, TX, USA
HybridHybrid work; flexibility to work virtually when productive and meet with colleagues in person.
Project & Program ManagementProgram Management

About the job

Requirements
  • At least 3 years of experience in program management, project management, product operations, or related roles.
Responsibilities
  • Manage delivery of initiatives across analytics teams.
  • Coordinate cross-functional workstreams across IT, analytics, and engineering teams.
  • Track progress against initiative goals, including business impact, engagement, and satisfaction.
  • Partner with the Product Owner and business stakeholders to gather, synthesize, and document requirements.
  • Translate stakeholder needs into epics, user stories, and acceptance criteria.
  • Help manage backlog prioritization aligned with leadership priorities.
  • Collaborate with IT and business partners to advance shared programs.
  • Facilitate working sessions and requirements workshops.
  • Ensure clear, consistent communication across distributed teams.
  • Identify process gaps and recommend improvements to workflows and tools.
  • Support continuous feedback loops and rapid iteration based on user input.
  • Assist in defining success metrics and monitoring performance.
  • Partner with Product Owners and business stakeholders to strengthen requirements quality, improve prioritization practices, and support effective product delivery.

About the company

Gartner sells business and technology research to executives and their teams, along with advice for decisions about strategy, spending, and operations. Clients use its reports, benchmarking tools, and conversations with experts to evaluate vendors, compare practices, and plan investments. Its consulting teams work on technology strategy and complex projects, while conferences bring leaders together for expert sessions and peer discussions. The company earns revenue from research subscriptions, consulting engagements, and conference attendance, serving organizations across many sectors. Gartner was founded in 1979 and is headquartered in Stamford, Connecticut.

Company Size

10,001+

Company Stage

IPO

Headquarters

Stamford, CT

Founded

1979

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Simplify's Take

What believers are saying

  • Retirement support vests immediately: Gartner's US People Analytics Specialist posting includes a company retirement match.
  • Cash generation supports reinvestment: August 2026 results reported $398 million second-quarter operating cash flow, up 3.8%.
  • Development has continuing support: Gartner gives associates e-learning resources and ongoing training for future roles.

What critics are saying

  • Consulting demand is shrinking: August 2026 results showed second-quarter consulting revenue fell 8.8% to $142 million.
  • Hybrid work has location limits: Gartner's People Analytics Specialist role requires commuting distance to Irving or Stamford.
  • Japan consultants face travel obligations: Gartner's Tokyo/Osaka Senior Consultant posting requires willingness to travel up to 30%.

What makes Gartner unique

  • Vendor comparisons use a fixed framework: Gartner Magic Quadrants assess execution ability and completeness of vision.
  • Technology maturity gets five stages: Gartner Hype Cycles follow early breakthroughs through disillusionment to mainstream adoption.
  • Buyer experiences supplement analyst work: Gartner Peer Insights publishes verified reviews from technology users.

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Benefits

  • Paid Vacation
  • 401(k) Company Match
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Professional Development Budget

Growth & Insights and Company News

6 month growth

5%

1 year growth

7%

2 year growth

7%
Yahoo Finance
Nov 2nd, 2026
Gartner Q3 preview: revenue expected to fall 2.4% as shares surge 22.9% in a month

Gartner (NYSE:IT) will report third-quarter earnings on Tuesday before market hours. Analysts expect revenue to fall 2.4% year on year, a reversal from the 2.7% increase in the same quarter last year. Last quarter, the research and advisory firm beat revenue expectations with $1.68 billion, flat year on year, and also beat earnings per share estimates. It has missed Wall Street's revenue estimates multiple times over the last two years. Among peers, Grid Dynamics grew revenue 9.7% and IBM 4.7%. Grid Dynamics shares rose 40.1%, while IBM's were unchanged. Gartner shares are up 22.9% over the last month, at $230.85. The average analyst price target is $193.77.

Contact-Centres.com
Oct 28th, 2026
CCMA Announces Appointment of Steve Blood as Research Director.

CCMA Announces Appointment of Steve Blood as Research Director. CCMA Announces Appointment of Steve Blood as Research Director - Former Gartner Vice-President and Analyst to take up post with immediate effect Steve Blood is considered one of the most experienced and respected advisory authorities on the contact centre industry Appointment follows retirement of incumbent CCMA Research Director, Stephen Yap The CCMA (Contact Centre Management Association) has announced the appointment of Steve Blood as its new Research Director. Steve is one of the contact centre industry's most experienced and respected advisory authorities on customer operations, with more than 35 years of insight spanning operational performance, contact centre technology and customer experience. Having spent more than 20 years as a Vice President and Analyst at Gartner, Steve has advised customer experience and contact centre leaders around the world on technology strategy, operational improvement and investment decisions. During his time at Gartner, Steve authored and contributed to some of the industry's most influential research, including the Magic Quadrant for Contact Center as a Service, market guides, strategic forecasts and best practice research covering customer service, digital engagement, analytics, automation and AI. His work earned recognition as a trusted source of insight for both technology providers and enterprise customer service organisations. Steve will replace the CCMA's outgoing Research Director, Stephen Yap, who has announced his retirement. The appointment comes at a vital time for UK contact centres, with a number of competing and disrupting forces presenting significant challenges for industry leaders, including the introduction of AI, difficult economic headwinds and the ongoing evolution of workforce practices. Against this backdrop, the CCMA's position as a respected authority for credible industry research is more important than ever. Leigh Hopwood, CEO, CCMA, commented, "It is with great enthusiasm that we announce Steve's appointment as CCMA Research Director," "Steve is one of the most respected voices in our industry, and his deep understanding of its challenges and its opportunities will be invaluable to our members as they navigate a period of real change." "It has been a pleasure to work with Stephen Yap to evolve the CCMA's reputable research programme over the past six years, and I would like to thank him for his outstanding contribution. We look forward to building on those strong foundations with Steve, whose fantastic experience and global perspective will ensure our research continues to give contact centre leaders the credible, practical insight they need to understand the direction of travel in our industry and make decisions with confidence." "I'm delighted to be joining the CCMA as Research Director," said Steve Blood. "Stephen Yap and the CCMA team have built a strong reputation for producing research that is independent, credible and grounded in operational reality. In an industry that is often overwhelmed by noise and competing claims, that role has never been more important. "Organisations are under pressure to improve customer experience, increase efficiency and understand where technologies such as AI can genuinely add value. My focus will be on delivering research and insight that helps leaders make confident decisions based on evidence, not hype." Steve will take up his post as Research Director with immediate effect.

Gartner
Sep 30th, 2026
Gartner Completes Acquisition of CEB

Gartner, Inc. (NYSE: IT), the world’s leading information technology research and advisory company, announced today that it has completed its acquisition of CEB Inc. (NYSE: CEB), the industry leader in providing best practice and talent management insights, for $54.00 in cash and 0.2284 shares of Gartner common stock, representing a total transaction value of approximately $2.6 billion.

Gartner
Sep 29th, 2026
Gartner says Enterprise Risk management Leaders Should target three key innovations in risk reporting.

Gartner says Enterprise Risk management Leaders Should target three key innovations in risk reporting. LONDON, September 29, 2026 ERM Leaders Should Introduce AI-Generated, More Timely and Quantified Risk Insights Enterprise risk management (ERM) teams should make greater use of AI-generated risk insights, according to Gartner, Inc., a business and technology insights company. They should also work to incrementally quantify and improve the timeliness of risk insights to make them more actionable and keep pace with today's rapidly changing risk conditions. Elliott Long, Director Analyst in the Gartner Audit & Risk Practice, speaking at the Gartner Enterprise Risk, Audit & Compliance Conference 2026 in London today, explained how improvements in these three key areas can improve risk reporting (See Figure 1.) Elliot Long, Director Analyst, Gartner presenting at the Gartner Enterprise Risk, Audit & Compliance Conference 2026 in London today "Risk reporting is often too repetitive, too slow or too subjective to help decision making," said Long. "The risk environment has changed with more risks at a faster pace than ever before. ERM teams must innovate if they are to keep up." Figure 1: Use AI to generate new Risk Insights. ERM teams should go beyond streamlining reports and visualizing data by using AI to detect trends, uncover risk dependencies and recommend potential risk responses. In one example presented during the session, an organization used AI to analyze 100,000 records in 20 seconds, bringing new insights into fraud events and the effectiveness of key controls into its risk reporting. "AI can generate new insights for risk reporting, not just provide efficiency," said Long. "Efficiency and insight generation don't have to be mutually exclusive. You can get both at the same time." Move toward More Timely Risk Insights. Quarterly reporting remains important, but it may not provide decision-makers with sufficiently timely information when risk conditions change between scheduled committee meetings. ERM teams should connect risk indicators with business performance data, so everyone can see how changing risk exposure is affecting operations. "Bringing risk updates closer to real time enables an ongoing dialogue with the business about performance and risk together," said Long. "Even relatively simple improvements, like pre-defining trigger events and the associated required actions, can help ERM teams move from retrospective reporting towards predictive risk insights that have clear actionability." Quantify risks to improve decision making. Expressing selected risks in monetary terms gives executives a more consistent basis for comparing risk exposures, evaluating mitigation investments and making strategic decisions. "ERM teams can overcome stakeholder skepticism by quantifying risks, starting with one small pilot," said Long. "This risk quantification pilot could focus on a single risk or business decision where the available information is strong, and the results can support capital investments." Long emphasized that the goal is to incrementally improve the value of risk reporting to decision-makers rather than attempting to transform every element at once. ERM leaders should begin with one practical improvement to their reporting, whether using AI to uncover new insights, moving toward more timely updates or piloting risk quantification. Additional insights available. About the Gartner Enterprise Risk, Audit & Compliance Conference. Taking place in London on September 28-29, 2026, the Gartner Enterprise Risk, Audit & Compliance Conference explores how assurance leaders can translate risk insight into decisive business action in an increasingly dynamic environment. Under the theme "From Risk Insight to Action," the conference highlights how progressive risk, audit, and compliance leaders are strengthening organizational risk reflexes, enabling faster and more effective responses to emerging threats while elevating the role of assurance within the business. Follow news and updates from the conferences on X and LinkedIn using the hashtag #GartnerERAC. About Gartner for Legal, Risk & Compliance Leaders. Gartner for Legal, Risk and Compliance Leaders provides expert guidance and tools to help leaders across legal, risk, audit and compliance departments more effectively manage an increasingly complex risk landscape and build next-generation functions. Additional information is available at gartner.com/en/audit-risk and gartner.com/en/legal-compliance. Follow news and updates on LinkedIn and X. Visit the Gartner Legal and Compliance Newsroom for more information and insights. Gartner is the World Authority on AI. Gartner is an indispensable partner to C-Level executives and technology providers as they implement AI strategies to achieve their mission-critical priorities. The independence and objectivity of Gartner insights provide clients with the confidence to make informed decisions and unlock the full potential of AI. Clients across the C-Level are using Gartner's proprietary AskGartner AI tool to determine how to leverage AI in their business. With more than 2,500 business and technology experts, 6,000 written insights, as well as more than 4,000 AI use cases and case studies, Gartner is the world authority on AI. More information can be found here. Media contact.

Astor Media
Sep 28th, 2026
Leeds Building Society names Steven Croke as chief information officer.

Leeds Building Society names Steven Croke as chief information officer. He brings more than 30 years' experience delivering major technology transformations in financial services. Leeds Building Society has appointed Steven Croke (pictured) as its new chief information officer (CIO), subject to regulatory approval. He brings more than 30 years' experience delivering major technology transformations in financial services. Croke joins the society from Gartner, where he was most recently VP executive partner of the research board, advising CIOs across a range of industries. Prior to that, he helped develop a global banking platform at HSBC and led the modernisation of RBS's core banking estate. Croke will join the society in December, subject to regulatory approval. He will work closely with chief operating officer Rob Howse during a transition period, ahead of Howse's departure from the society at the end of the year. Annette Barnes, chief executive officer at Leeds Building Society, said: "The Intermediary is delighted to welcome Steven to Leeds Building Society. "With more than 30 years' experience delivering major core banking transformations in financial services, he has a clear focus on using technology to improve outcomes for members and colleagues. "Technology is central to how we deliver on our purpose of putting homes within reach of more people. I look forward to working with Steven as we continue to invest in resilient, secure and straightforward services and build the capabilities we need for the future." Croke said: "I'm really pleased to be joining Leeds Building Society. "The Society's strong heritage, member-led values and commitment to helping people achieve their ambitions provide a great foundation for the future. "I'm particularly excited by the scale of the technology modernisation underway and the opportunity to help shape that journey, combining the Society's strengths today with the technology, data and digital capabilities needed for tomorrow."