Front Desk Agent

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to Hotel Adeline, a distinctive property in the Pyramid Global Hospitality portfolio. Located in the heart of Scottsdale, Arizona, our hotel features 213 stylish guest rooms and 8,000 sq ft of versatile meeting space, offering a perfect blend of modern sophistication and comfort.   At Hotel Adeline, we pride ourselves on delivering exceptional service and creating memorable experiences for our guests. As a member of our team, you'll work in a dynamic and supportive environment surrounded by the vibrant energy of Scottsdale. We offer diverse positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more.   Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for excellence. We provide comprehensive training programs to ensure our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at Hotel Adeline. Take the first step towards a rewarding career by applying today.

What you will have an opportunity to do:

We are looking for a highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. 

If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you!

Your Role:

• Greet and welcome guests promptly, providing engaging, sincere, and exceptional service.
• Perform check-in and check-out procedures accurately and efficiently, ensuring proper payment authorization, accurate guest information, and fulfillment of special requests.
• Address guest inquiries, concerns, and requests promptly, taking ownership of service recovery opportunities to exceed guest expectations.
• Provide information regarding hotel services, amenities, special programs, and local attractions to enhance the guest experience.
• Assist with reservations, room availability, and special accommodations.
• Process payments, post charges, issue refunds, and maintain the house bank in accordance with established cash-handling and security procedures.
• Collaborate with other departments to fulfill guest needs, communicate pertinent information, and support hotel operations.
• Maintain a clean, organized, and professional front desk and lobby environment.
• Uphold hotel service, appearance, communication, and operational standards while creating memorable guest experiences.
• Follow established hotel policies, procedures, and emergency protocols.
• Communicate guest concerns, operational updates, and other pertinent information to the Manager on Duty.
• Maintain regular attendance and flexibility to work varying schedules based on business needs.
• Perform additional duties and assist other departments as assigned.

What are we looking for?

• High school diploma or equivalent preferred.
• Previous front desk, hospitality, or guest service experience preferred.
• Friendly, professional, and engaging personality with a passion for exceptional guest service.
• Strong communication, organizational, and problem-solving skills.
• Ability to multitask, prioritize responsibilities, and work independently in a fast-paced environment.
• Basic computer proficiency; experience with hotel property management systems preferred.
• Ability to stand for extended periods throughout the shift.
• Flexibility to work varying shifts, including nights, weekends, and holidays, based on business needs.

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.