Full-Time

Supervisor

SimpliSafe

SimpliSafe

11-50 employees

Home security company

Hardware
Consumer Goods

Mid, Senior

Richmond, VA, USA

Required Skills
Communications
Requirements
  • Ability to pass multiple state licensing background checks and monitoring related exams
  • 3-5 years of prior monitoring experience is preferred, with a minimum of 1 year of supervisory experience
  • Proficiency in basic computer programs, including Microsoft Office and Excel
  • Must clear background checks to meet state central station operator licensing requirements in multiple states
Responsibilities
  • Set team goals that align with SimpliSafe’s company plan and vision to provide world-class monitoring service to meet and exceed CSAA Five-Diamond and UL Certification for Central Station Operations at the site
  • Monitor team performance and productivity to provide constructive feedback and coaching to engage and develop team members
  • Build strong working relationships through communication with team members
  • Take escalated calls to ensure customer satisfaction, as well as assist with in emergency dispatch scenarios
  • Conduct 1:1 coaching sessions with team members to review prior month’s performance
  • Prepare and submit team and individual performance reports on a consistent basis
  • Recommend or implement measures to motivate employees to maintain or improve performance and efficiency
  • Conduct continual assessment of the team’s overall emotional well-being; react appropriately to staff’s needs in emergency and routine situations
  • Participate in regularly scheduled meetings with the leadership team to stay abreast of business needs and changes
  • At times, partnering with recruiting teams during recruiting initiatives and events
  • Fostering a work environment where team members receive personal development and career progression opportunities
  • Uphold standards and expectations through SimpliSafe established processes
  • Availability for on call hours as needed

Simplisafe wants to make home security accessible to everyone

Company Stage

Seed

Total Funding

$587M

Headquarters

, United Kingdom

Founded

2006

Growth & Insights
Headcount

6 month growth

23%

1 year growth

0%

2 year growth

4%

Benefits

Health Insurance - A comprehensive plan provides peace of mind for you and your family.

Employee assistance program - Help through the difficult situations that come up at work and at home.

Tuition reimbursement - We want you to keep learning, so we’ll cover part of your tuition.

401(k) - Saving for your future in the present.

Unlimited vacation - Exempt employees take the time when you need it or want it. We mean it.

Life and disability insurance - Coverage for when you need it most.