Claims Adjuster

Job Description:

Location: UK Remote

Type: Full time, Permanent

About Velonetic

Velonetic, representing the joint ventures between DXC Technology, the International Underwriting Association (IUA), and Lloyd's of London, is growing its Claims team and seeking experienced Claims Adjusters with strong technical claims knowledge and a proven track record of adjusting insurance or reinsurance claims within the London Market.

With over 20 years of experience supporting the London insurance and reinsurance market, Velonetic plays a vital role in delivering high-quality claims services across a diverse range of classes of business.

About the role

Claims Adjuster role is aimed at candidates already operating within the London Market who can demonstrate hands-on responsibility for technical claims decisions. The successful candidate will apply that expertise from the outset and become effective after a focused induction into Velonetic's systems and processes.

Working under the direction of a Team Manager, you will play an important role in delivering high-quality claims services, ensuring all work is completed accurately, efficiently and in line with agreed service levels.

You will exercise sound judgement, identify claim issues, manage priorities and support the resolution of more complex matters where appropriate, while building strong relationships with customers, brokers, underwriters and other market participants.

Preferred Classes of Business

We are particularly interested in candidates with claims adjusting or technical claims experience gained within one or more of the following classes of business:

• Property
• Casualty
• Treaty
• Reinsurance
• Aviation

For Aviation claims, we are also interested in candidates who may be earlier in their claims careers but can demonstrate relevant aviation claims experience and strong technical potential.

Essential Job Functions

• Reviewing, validating and processing insurance claims documentation across a variety of classes of business, applying technical claims judgement and market knowledge to ensure appropriate outcomes.
• Managing and adjusting claims in line with delegated authority, market requirements and agreed claims procedures, including identifying coverage, quantum, liability and settlement considerations where relevant.
• Maintaining accurate claims records and documentation.
• Liaising with customers, brokers, underwriters and other market participants to resolve queries, progress claims and support effective claims outcomes.
• Investigating and analysing claims issues, identifying trends or technical concerns and escalating complex or sensitive cases where appropriate.
• Preparing reports, updates and recommendations, ensuring agreed service levels, quality standards and regulatory or market expectations are met.
• Building strong stakeholder relationships and delivering excellent customer service.
• Applying hands-on technical adjusting authority and responsibility for coverage, quantum, liability, reserving and settlement decisions, where relevant to the class of business.
• Managing and adjusting claims from notification through to resolution, including stakeholder engagement, issue investigation, reserving and settlement.

Essential Requirements

• Demonstrable and recent claims adjusting experience within the London Market insurance or reinsurance environment. This is an essential requirement.
• Practical, hands-on experience across the claims lifecycle, including validation, coverage analysis, reserving, quantum and liability assessment, settlement decisions and escalation of complex matters.
• Confidence working with brokers, underwriters, customers and internal stakeholders in a claims service environment.
• Strong numeracy, written and verbal communication skills, with the ability to produce clear claims updates, reports and recommendations.
• Good organisational and time management skills.
• Confidence using Microsoft Outlook, Microsoft Office and business systems.
• Excellent customer service, communication, negotiation and relationship-building skills.
• A proactive mindset with a genuine interest in continuous improvement.

Desirable Experience

• Practical experience of Lloyd's and/or Company Market claims processes, systems and working practices.
• Claims adjusting across Property, Casualty, Reinsurance, Treaty and Facultative Reinsurance business.
• Aviation claims handling or adjusting experience.
• End-to-end claims adjustment and settlement activities gained in a London Market insurer, reinsurer, broker, third-party administrator or market services environment.
• Working closely with customers, brokers and underwriters.
• Strong understanding of insurance policy wordings and principles.
• Experience working within delegated authority arrangements, claims reporting and market agreement processes.
• Exposure to London Market claims platforms such as ECF, ECF2, IMR, Broker CLASS or equivalent systems.

Why Velonetic?

Here at Velonetic, we support our people with care and compassion. We are constantly evolving our initiatives around equality, diversity and inclusion to ensure that everyone feels equally involved and supported in the workplace, regardless of who they are or what they do.

We are proud of the culture we are creating and of our ongoing commitment to inclusion, supported by a diverse mix of employees working within an inclusive environment that promotes innovation, collaboration and high performance.

We aspire to be recognised for our modern thinking, expertise and commitment to delivering excellence across the London Market.

Employee Benefits

As part of our competitive remuneration package, flexible benefits are available. There is an option to buy or sell annual leave, alongside benefits such as:

• Private Medical Insurance
• Dental Insurance
• Travel Insurance
• Flexible Benefits Programme

You will also have access to Perks at Work, offering discounts on holidays, restaurants, activities, groceries, gift cards and more.

DXC Recruitment Team will be engaging with all candidate applications on behalf of Velonetic and will manage the recruitment process through to onboarding.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.