Key Relationships Officer – Mid-Level Program

Main areas of focus: Stewarding existing mid-level donors and building meaningful relationships to qualify and cultivate future major gift supporters, curating a portfolio of engaged and inspired charity: water donors

Location: Remote - U.S. only

Eligibility: At this time, we are only considering candidates who are eligible to work in the United States without the need of company sponsorship now or in the future.

JOB HIGHLIGHT

You’ll build relationships with our supporters to curate a portfolio of engaged, inspired charity: water donors.

JOB SUMMARY

As a Key Relationships Officer: Mid-Level Program, you’ll be responsible for cultivating, pitching, and stewarding both existing and prospective mid-level donors, identified as annual giving between $6K and $10K. You’ll spend most of your time building meaningful relationships by visiting supporters virtually by phone or video, communicating organizational priorities and donor impact, and growing their giving over time. You’ll report to the Vice President of Key Relationships and work closely with other members of the Key Relationships team and the wider organization to directly contribute to revenue targets and the organization’s bottom line. The ability to work within a system to build strong relationships will be critical to this role’s success.

YOU’LL BE RESPONSIBLE FOR…

• Managing a robust portfolio of approximately 350-600 mid-level gift supporters capable of donating $6-10K annually and raising $1-3M in total annual revenue within 12–18 months of onboarding

• Moving donors up the pyramid: identify the 100 +/- donors most likely to respond to personal engagement and establish and nurture a one-to-one personal connection with them through qualification, prospecting, cultivation, and developing a pipeline of donors with capacity and affinity for giving above $10K to transition to the major gifts fundraisers in the US.

• Cultivating long-term relationships with individuals and families, encouraging participation at increased levels, involving their networks, and optimizing their lifetime value 

• Personalized but scalable stewardship: building a rhythm of conversations, both virtually and via phone, with donors to deepen your understanding of their philanthropic goals and potential at major giving levels.

• Developing a metrics-driven strategy for your portfolio, including number of conversations, invitations, retention and upgrade rate, and keeping your CRM records current.

• Segmentation and portfolio management, often using wealth screening or engagement scoring to prioritize outreach

• Innovating ways to show donors the return on their investment and finding creative avenues to show our appreciation 

• Becoming an expert on charity: water’s programmatic work and staying up to date on international Water, Sanitation & Hygiene (WASH) issues as a whole

YOU MUST HAVE…

• A bachelor's degree

• 3+ years of frontline fundraising experience and a proven track record of closing gifts of $6,000 to 10,000.

• A passion for charity: water’s mission that invigorates and excites the people you share it with

• Outstanding written and verbal communication skills; you are articulate and persuasive

• Well-honed relationship-building skills and the ability to connect with all types of people

• Drive and sophistication; you are excited by the opportunity to help shape the future of the development department and the organization as a whole

• Proficiency with Salesforce as a CRM tool

• A team-oriented mentality, enthusiastic work ethic, and openness to continually improve

• Highly developed interpersonal skills and strong EQ

• The ability to travel within the U.S. regularly

IT’S AN ADDED PLUS IF YOU HAVE…

• Experience successfully planning and executing large and small-scale events

• Familiarity working cross-departmentally with creative, design, and event teams

YOU’LL BE SUCCESSFUL IF...

You're uniquely people-oriented

You're more than capable of cultivating productive relationships. Working with Fortune 500 CEOs, philanthropists, influencers, and people from a wide range of backgrounds doesn't intimidate you but excites you. You thrive on building and developing these relationships with emotional intelligence, maturity, and professionalism. 

You have a strong track record

You have a history of participating in successful fundraising initiatives with measurable results that have impacted the bottom line.

You're driven, organized, and detail-oriented

You're a self-starter capable of working independently. You prioritize well and are able to manage important projects, schedules, and communications in an orderly fashion.

You understand the value of our supporters

You make everyone feel special. You’re able to get anyone excited about what we do through articulate storytelling and you're passionate about giving every person who interacts with charity: water an unforgettable experience.

You take an innovative approach

You’re familiar with the tried and true ways of fundraising but stay on top of the new trends and are open to new ways of doing things. 

KEY RELATIONSHIPS

The Key Relationships team cultivates lasting and meaningful relationships with our most generous supporters. They work directly with our community to engage and steward donors who either sponsor an entire water project or join the group of constituents who cover our operational costs. This charismatic group spreads our mission and is often the face of our organization.

Unlimited PTO

Summer Fridays

6-week paid sabbatical leave after 5 years of employment

Annual bonus potential through The Pool

401k plan + employer match

Medical covered at 85% + Dental/Vision contributions

FSA + dependent day care FSA

Employer-paid life insurance, STD, LTD

16-week paid maternity and paternity leave for new parents

Stipends for Home office, Professional Development, and a You-do-You Perk

TSA Pre-check reimbursement

Flexible working hours; team members are expected to be online 10am - 4pm ET regardless of location, plus three hours per day asynchronously, which factors in an hour for lunch

2-4 annual travel requirements that foster team alignment, connection and in-person collaboration

At charity: water, we believe that water changes everything. We work with local implementing partners to fund sustainable solutions that provide clean and safe drinking water to people around the world. Since 2006, with a diverse team of world-changers and an unstoppable community of supporters, we’ve brought clean water to more than 20 million people worldwide. With the makings of a mid-size tech startup, we’re reinventing charity through endless innovation, contagious passion, beautifully crafted stories, and a powerful brand that inspires a new kind of generosity.

 

At charity: water, we value every background, identity, and experience. We believe that a diverse team, informed by different cultures and perspectives, makes us stronger. We are committed to doing the work and challenging each other to be an organization in which everyone is respected and heard. We commit to providing genuine opportunities for all people to thrive. And we will continue to embed diversity, inclusion, belonging, and equality in everything we do.