Full-Time
Customer Care Specialist
Idexcel
501-1,000 employees
Cloud services and data platforms provider
Compensation Overview
$13.25/hr
Austin, TX, USA
In Person
 Customer Experience & Support (1) |
|---|
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- There are no explicit requirements listed in the job posting.
- Provide unbiased assistance to Medicaid Clients and/or Medicaid Providers with questions regarding eligibility, medical claims status, and other program questions (we provide extensive training program).
- Assists with problem resolution, as needed.
- Responds to phone inquiries in a prompt, courteous and concise manner.
- Documents all encounters in clear and concise online logs.
- Transfers callers to other Call Center units as needed.
- Meets individual performance standards.
- Performs other duties as may be assigned by management.
Idexcel provides professional services and technology solutions with a focus on Cloud Services, Cloud Native Services, Data Platforms and Intelligence, and Automation & AI. It designs, builds, and manages cloud-based and data-driven systems using skilled teams, reusable delivery models, and a customer-centric engagement approach. The company differentiates itself with 20+ years of experience and a global delivery footprint across the US, Europe, and Asia, delivering lasting value through reliable execution. Its goal is to help clients achieve scalable cloud architectures, data-driven insights, and automated processes that improve efficiency and business outcomes.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Herndon, Virginia
Founded
1998
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Simplify's Take
What believers are saying
- Banking AI demand fits Idexcel’s compliance, fraud, and decision-intelligence positioning.
- AWS-heavy customers offer packaged migration, optimization, and managed-services expansion.
- Vertical accelerators for BFSI and healthcare can lift margins and win rates.
What critics are saying
- AWS partner dependency exposes revenue to program changes and channel displacement.
- Services commoditization in staffing and testing compresses pricing and utilization.
- Integration issues from the 2024 Techfetch acquisition can disrupt client retention.
What makes Idexcel unique
- Focused on AI Banking, Enterprise AI, Data & Analytics, and modernization.
- AWS Advanced Tier Services Partner with financial-services migration competencies.
- Owns banking document-intelligence offerings like InferIQ for regulated workflows.
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