Full-Time
Customer Care Specialist
Idexcel
501-1,000 employees
Compensation Overview
$13.25/hr
Austin, TX, USA
In Person
 Customer Experience & Support (1) |
|---|
- There are no explicit requirements listed in the job posting.
- Provide unbiased assistance to Medicaid Clients and/or Medicaid Providers with questions regarding eligibility, medical claims status, and other program questions (we provide extensive training program).
- Assists with problem resolution, as needed.
- Responds to phone inquiries in a prompt, courteous and concise manner.
- Documents all encounters in clear and concise online logs.
- Transfers callers to other Call Center units as needed.
- Meets individual performance standards.
- Performs other duties as may be assigned by management.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Herndon, Virginia
Founded
1998
Simplify's Take
What believers are saying
- Free first 100 pages processing lowers barriers for financial institutions.
- Supports extraction from tax forms, legal docs, and handwritten text.
- AWS Advanced Tier Partnership accelerates InferIQ Marketplace adoption.
What critics are saying
- AWS Textract disruptions halt InferIQ extraction in 12-18 months.
- Nanonets free 500-page tier erodes Idexcel promo in 3-6 months.
- Docsumo hybrid OCR exceeds InferIQ accuracy, defects clients in 12-24 months.
What makes Idexcel unique
- InferIQ BSE launched on AWS Marketplace May 29, 2025, with 99% accuracy.
- InferIQ CFA automates 50+ financial metrics for credit decisioning.
- InferIQ integrates AWS Textract for irreversible sensitive data redaction.
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Your Connections
People at Idexcel who can refer or advise you
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