Customer Care Specialist
About the job
- Provide unbiased assistance to Medicaid clients and/or Medicaid providers with questions regarding eligibility, medical claims status, and other program questions.
- Assist with problem resolution as needed.
- Respond to phone inquiries in a prompt, courteous, and concise manner.
- Document all encounters in clear and concise online logs.
- Transfer callers to other call center units as needed.
- Meet individual performance standards.
- Perform other duties as assigned by management.
About the company
Idexcel provides professional services and technology solutions with a focus on Cloud Services, Cloud Native Services, Data Platforms and Intelligence, and Automation & AI. It designs, builds, and manages cloud-based and data-driven systems using skilled teams, reusable delivery models, and a customer-centric engagement approach. The company differentiates itself with 20+ years of experience and a global delivery footprint across the US, Europe, and Asia, delivering lasting value through reliable execution. Its goal is to help clients achieve scalable cloud architectures, data-driven insights, and automated processes that improve efficiency and business outcomes.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Herndon, Virginia
Founded
1998
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Simplify's Take
What believers are saying
- AWS Marketplace listings updated May 2026 show active product monetization and support.
- Idexcel's news page updated October 1, 2026 signals ongoing commercial activity.
- AWS partner directory positions Idexcel in cloud, data analytics, and AI/ML.
What critics are saying
- AWS Textract and Bedrock can commoditize InferIQ within 12-24 months.
- No public funding, revenue, or layoffs disclosure signals limited transparency for candidates.
- If AWS changes partner priorities, Idexcel's marketplace-led distribution weakens immediately.
What makes Idexcel unique
- AWS Advanced Tier Services Partner and Agentic AI Competency, announced July 9, 2026.
- InferIQ sells banking document-processing products on AWS Marketplace, since 2023.
- PageXcel, its SBA-approved 8(a) JV, opens federal contracting access.
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