Brainlab

Medical software and hardware for surgeries

Order Coordinator Assistant Sales

Logistics & TransportationConfirmed live in the last 24 hours

Full-timeMunich, GermanyNo salary listed

About the Job

Requirements

Completed commercial education.
At least one year of experience in a service-oriented and international environment, such as sales support or customer service.
Strong interpersonal skills and the ability to work independently with commitment.
Ability to manage multiple tasks simultaneously in a fast-paced environment under tight deadlines.
Excellent verbal and written communication skills.
Well-organized, with solid computer skills and knowledge of integrated enterprise resource planning solutions such as SAP and Salesforce.com.
Business fluency in German and English.

Responsibilities

Create and monitor customer orders within SAP and Salesforce.
Check product availability and perform capacity planning according to customer requirements within SAP.
Maintain accurate, up-to-date order documentation and efficiency during the post-sales and production process.
Process deliveries for shipment and ensure timely delivery of products to customer sites.
Obtain approvals and follow up on back orders with relevant stakeholders.
Create invoices and credit notes or memos, and manage return orders.
Monitor open orders in OOPA.
Book acceptance, revenue, and warranty dates in SAP.
Collaborate with departments including sales operations at headquarters and subsidiaries, production, warehouse, and export to coordinate orders efficiently.
Participate in and contribute to continuous improvement projects.

Job Description

Based in our Munich headquarters, the Order Coordination Team supports the organization of our sales and support teams across the world. For this role, we are seeking an active and energetic individual to join our multicultural team as an Order Coordinator Assistant.

Your tasks include:

Creating and monitoring customer orders within SAP and Salesforce
Checking product availability and capacity planning according to customer requirements within SAP
Maintaining accurate, up-to-date order documentation and efficiency during the post-sales and production process
Processing deliveries for shipment, ensuring timely delivery of products to customer sites
Obtaining approvals and following up on back orders with relevant stakeholders
Creating invoices, credit notes/memos as well as managing return orders
Monitoring of open orders in OOPA
Booking of acceptance, revenue and warranty dates in SAP
Close collaboration with various departments such as sales operations at HQ and subsidiaries, production, warehouse and export to coordinate orders efficiently
Participation and contribution to continuous improvement project

Qualifications

Completed commercial education
Minimum of 1 year experience in a service-orientated and international environment, such as sales support or customer service
Strong interpersonal skills with the ability to work independently with a deep sense of commitment
A motivated team player with a good sense of humor and proactive mindset
Ability to manage multiple tasks simultaneously in a fast-paced environment under tight deadlines
Excellent verbal and written communications skills
Well-organized with solid computer skills and knowledge in integrated ERP solutions, e.g. SAP, Salesforce.com
Business fluency in German and English

Additional Information

A mutually-supportive, international team
Meaningful work with a lasting impact on medical technology
30 vacation days, plus December 24th and December 31st
Flexible working hours as well as hybrid work model within Germany
Bike leasing via cooperation partner "BikeLeasing"
Parking garage and safe underground bike storage
Award-winning subsidized company restaurant and in-house cafes
Variety-rich fitness program in our ultra-modern 360m2 company gym
Regular after work, team, and company events
Comprehensive training and continuing education opportunities

Ready to apply? We look forward to receiving your online application including your first available start date and desired salary.

Contact person: Leonie von Leoprechting

About the Company

Brainlab

Medical software and hardware for surgeries

Brainlab is a medical technology company that creates software and hardware to improve surgeries, radiosurgery treatments, and operating room efficiency. It serves hospitals and clinics by providing digital tools that enhance surgical precision and patient outcomes. The core products include image-guided navigation, planning software, and connected hardware that work together to guide procedures. Revenue comes from selling software licenses, hardware devices, and ongoing subscription services that include updates and support. The company differentiates itself by offering integrated digital medical technologies that combine software and hardware for a seamless clinical workflow, backed by service agreements. Its goal is to help healthcare providers perform safer, more accurate procedures and run operating rooms more efficiently through data-driven tools and ongoing support.

Company size: 1,001-5,000
Company stage: Early VC
Total funding: $7.3M
Headquarters: Munich, Germany
Founded: 1989

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