Highgate

Hospitality and travel-focused venture capital

Director of Housekeeping

Janitorial ServicesUpdated on Nov 10

Full-timeSan Francisco, CA, USA$100k - $120k /yrIn-person

About the Job

Requirements

At least 2 years of progressive experience in a hotel or related field, or a 4-year college degree, or a 2-year college degree and 1 or more years of related experience.
Supervisory experience is required.
Must be proficient in Windows, company-approved spreadsheets, and word processing.
Must be able to work long hours when required and meet the role’s physical demands, including occasionally exerting up to 50 pounds of force and frequently or constantly exerting up to 20 pounds of force to move objects.
Must communicate effectively verbally and in writing with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
Must listen to, understand, and clarify concerns raised by employees and guests.
Must multitask and prioritize departmental functions to meet deadlines.
Must attend hotel-required meetings and trainings.
Must participate in Manager on Duty coverage as required.
Must maintain regular attendance according to scheduling needs and Highgate Hotel standards.
Must maintain high standards of personal appearance and grooming, including wearing a nametag.
Must comply with Highgate Hotel standards and regulations to encourage safe and efficient hotel operations.
Must maximize productivity, identify problem areas, and assist in implementing solutions.
Must anticipate, prevent, identify, and solve problems effectively.
Must understand and evaluate complex information and data from various sources to meet appropriate objectives.

Responsibilities

Ensure the Housekeeping Department operates attentively, efficiently, courteously, and within expense and service-level goals, providing guests with a clean and safe environment.
Respond to guest requests, problems, complaints, and accidents through reservations, comment cards, letters, or phone calls, and follow up to ensure guest satisfaction.
Motivate, coach, counsel, and discipline housekeeping personnel according to Highgate Hotel standard operating procedures.
Ensure compliance with Standard of the Week training and Highgate Hotel training standards.
Maintain a scheduled cleaning program, including floor care, hard cleaning, and mattress flipping, and maintain a detailed checklist for each position.
Assist in maintaining and controlling housekeeping equipment.
Assist in ensuring compliance with corporate Risk Management standards, including material safety data sheets and Hazard Communication requirements.
Ensure large guestroom turns are managed efficiently and departmental opening and closing procedures are followed consistently.
Carry a pager at all times.
Prepare and conduct housekeeping interviews as required and follow Highgate Hotel hiring procedures.
Develop employee morale and ensure housekeeping personnel are trained.
Inspect rooms daily, including inspecting some rooms with supervisors each day, and assist the Director of Housekeeping with pre-arrival inspections of all VIP rooms.
Ensure public areas, guest rooms, and back-of-house areas meet Highgate Hotel cleanliness standards.
Maintain required par levels of housekeeping and laundry supplies by ordering needed supplies and amenities monthly or quarterly, and assist with monthly and quarterly inventories.
Protect guest privacy and security by following Highgate Hotel procedures.
Monitor work orders, submit them to Engineering, and follow up to ensure completion.
Conduct pre-shift meetings for room attendants and housemen.
Respond to emergencies using information in material safety data sheets and keep those sheets current and accessible.
Balance and clear room status nightly, compare the evening housekeeping report with the property management system room status report, and resolve discrepancies.
Assist in reviewing housekeeping staff hours for payroll compilation and submit them to Accounting on time.
Assist in preparing employee schedules according to business forecasts, payroll budget guidelines, and productivity requirements.
Follow Highgate Hotel procedures for purchase orders, invoice vouchering, and checkbook accounting.
Maintain professional working relationships and open communication with managers, employees, and other departments.
Implement Highgate Hotel policies and house rules and understand hospitality terminology.
Ensure housekeeping staff sign off on Service Standards by Position competencies.
Use pagers and radios efficiently and professionally when communicating with hotel staff and ensure proper radio etiquette.
Manage and organize large-turn days, including group check-ins and check-outs.
Monitor out-of-order, out-of-service, discrepant, and show rooms.
Maintain constant communication with Guest Services and monitor and act on special requests, including VIPs, special-needs rooms, and connecting rooms.
Attend weekly staff meetings and provide training on a rotational basis according to Highgate Hotel training standards.
Maintain Lost and Found procedures and policies and the house-key control system according to Highgate Hotel standards.
Ensure departmental participation in the monthly Highgate Hotel team meeting.
Focus the Housekeeping Department on its contribution to guest service and audit scores.
Monitor VIPs, special guests, and requests.
Review the housekeeping log book and guest request log daily.
Assist in maintaining an organized filing system for purchases, invoice vouchers, schedules, forecasts, reports, and tracking logs.
Use telephone and computer systems to report and verify room status.
Record valet laundry for valet cleaners and check incoming laundry at the end of the day to ensure all items have been returned.
Store, secure, and issue supplies as needed to meet business demands.
Ensure regular maintenance and cleaning projects are completed biannually.
Ensure overall guest satisfaction.

Compensation Type

Yearly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location

Located in the exclusive Nob Hill neighborhood and in the process of going through a complete reimagination, The Huntington provides guests with modern amenities and conveniences within a historic space. Guests can enjoy fine dining, a three level spa, beautiful rooms and suites as well as meeting and event spaces without ever leaving the property. The Huntington provides guests with the best location and amenities San Francisco has to offer.

Overview

The Director of Housekeeping is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.

Responsibilities

Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
Motivate, coach, counsel and discipline all Housekeeping personnel according to Highgate Hotel SOP's.
Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel standards.
Maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position.
Assist in maintaining and controlling all housekeeping equipment.
Assist in ensuring compliance with all corporate Risk Management standards (MSDS, HazComm, etc.).
Ensure that large guestroom turns are managed efficiently.
Ensure consistency with departmental opening and closing procedures.
Carry a pager at all times.
Prepare and conduct Housekeeping interviews as required and follow hiring procedures according to Highgate Hotel SOP's.
Develop employee morale and ensure training of Housekeeping personnel.
Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis.
Assist the Director of Housekeeping in inspecting all VIP rooms prior to arrival.
Ensure that public areas, guest rooms and back-of-house areas are cleaned to Highgate Hotel standards.
Assist in maintaining required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis.
Assist in conducting monthly and quarterly Housekeeping inventories on a timely basis.
Ensure guest privacy and security through correctly following Highgate Hotel procedures.
Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion.
Conduct pre-shift meetings for room attendants and housemen.
Respond to emergency situations using information contained in MSD sheets. Keep MSD sheets current and easily available.
Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies.
Assist in reviewing Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
Assist in preparing employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.
Maintain Highgate Hotel SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting.
Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms.
Ensure sign off of all Service Standards by Position competencies for Housekeeping staff.
Operate pagers and radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
Manage and organize large turn days (including group check-ins or check-outs).
Monitor out-of-order, out-of-service, discrepant and show rooms.
Must maintain constant communication with Guest Services.
Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Highgate Hotel standards.
Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards.
Maintain key control system for house keys.
Ensure participation within department for monthly Highgate Hotel team meeting.
Focus the Housekeeping Department on their role in contributing to the Guest Service and audit Scores.
Monitor all V.I.P.'s, special guests and requests.
Review Housekeeping log book and Guest Request log on a daily basis.
Assist in maintaining an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
Use the telephone and computer system for reporting and verifying room status.
Record all valet laundry for valet cleaners. Check and review incoming laundry at end of day to ensure all items have been returned.
Properly store, secure and issue supplies as needed to meet business demands.
Ensure completion of regular maintenance and cleaning projects on a biannual basis.
Ensure overall guest satisfaction.

Qualifications

At least 2 years of progressive experience in a hotel or a related field; or a 4-year college degree; or a 2-year college degree and 1 or more years of related experience.
Supervisory experience required.
Must be proficient in Windows, Company approved spreadsheets and word processing.
Long hours sometimes required.
Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Participate in M.O.D. coverage as required.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, including wearing nametags.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.

Benefits

Highgate offers the following benefits package for this position:

Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance
401(k) Retirement Plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave (provided in accordance with applicable law)
Employee assistance program (EAP)
Tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

Please click here for additional benefit details for the states of Washington, Colorado, and California.

Posting Date

This job opening was posted on October 26, 2026 and will remain open for at least 75 days.

Compensation: 100000 to 120000 (USD)

About the Company

Highgate

Hospitality and travel-focused venture capital

HTV is the venture capital arm of Highgate, funding early-stage and growth-stage technology companies that serve the hospitality and travel industries, with a focus on Seed and Series A rounds in North America and Europe. It backs startups in areas like revenue management, B2B marketplaces, business intelligence, alternative accommodations, and restaurant tech, providing capital and strategic support to help them scale. HTV stands out by combining hospitality domain expertise with venture funding, leveraging Highgate’s asset base of over 500 owned or managed hotels, 84,000+ rooms, and more than $20 billion in assets under management to accelerate portfolio growth. Its goal is to grow tech-enabled hospitality and travel ecosystems by aligning portfolio company success with Highgate’s network, resources, and strategic interests.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: New York City, New York
Founded: Not listed

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