Lead Server

Full Time, Lead Server

At MBK Senior Living, we're committed to putting people first – our residents and team members. Exceeding expectations and enriching lives drives our day-to-day. And it's all powered by Yoi Shigoto, a Japanese concept that translates to "good, quality work." It's more than a mantra. It's part of our company-wide commitment to build trust, set high standards, and develop potential in ourselves and others!

Whether you're looking for a flexible, part-time job or the pathway to a lasting career, you'll find it here at MBK Senior Living–and a whole lot more! When you join the MBK Senior Living team, you'll enjoy:

• Impacting lives and building lasting relationships

• Executing exceptional signature programs in dining, fitness, wellness, and care
• A supportive community team that encourages personal and professional growth and celebrates your success
• A fun-filled, energetic environment that's centered in hospitality and high-quality service

• Competitive salaries

• Leadership Development, Live In-Person Training, Virtual Training, Individual & Group Trainings

All Team Members

• 401(k) retirement plan with company match up to 4%
• Employee Assistance Program (EAP) for employees and household members
• Financial and legal services
• Educational Loan Assistance & Scholarships
• Team Member Discount Programs
• Resources to support your physical, emotional, and financial wellness
• Free meal per shift

Additional Benefits for Full-Time Team Members

• Comprehensive Medical, Dental, and Vision coverage
• Multiple medical plan options, including a Health Savings Account (HSA)-eligible plan with company contributions
• Flexible Spending Accounts (Healthcare and Dependent Care)
• Commuter Benefits
• Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage
• Disability benefits (where applicable and subject to state-specific programs and eligibility requirements)
• Voluntary Accident, Critical Illness, and Hospital Indemnity Insurance

If you're looking for a place where you can make an impact, find purpose and joy, and receive the training, tools, and support to reach your career goals – look no further, apply today!

Job Description

FT Lead Server
40 hours per week
Pay Rate: $23 - $25 (DOE)

Job Summary:

The Lead Server is responsible for ensuring the residents’ dining experience is pleasant and positive, providing the highest-quality dining service that considers resident preferences and exceptional customer service, while maintaining dining areas, seating residents, and serving meals. They are also responsible for overseeing the work of other Servers during meal service, ensuring smooth operation, maintaining service standards, providing guidance when needed, and assisting with all aspects of dining services as required.

Duties & Responsibilities:

• Act as a point person for Servers during shift, overseeing work during meal service, serving as a communication link relaying orders, special requests, and providing guidance when needed.
• Assist in training staff, imparting knowledge about procedures, menu items, and service standards.
• Address and resolve minor issues or resident concerns that may arise during meal service, escalating more complex problems to the Supervisor.
• Assist in inventory management, ensuring dining room supplies are replenished as necessary, and contributing to the overall readiness and setup of the dining areas.
• Assist in food preparations for special meals and events.
• Attend daily pre-meal meetings and taste food.
• Fulfill the responsibilities and perform all the duties of the Server job description.
• Maintain a safe and secure environment for staff, residents, and guests following established safety standards, policies, and procedures.
• Understand and comply with Federal, State, and local regulations, and company policies and procedures concerning the department.
• Promote and lead with a spirit of teamwork and open communication through consistent mentoring, coaching, and recognition program utilization, in alignment with MBK principles and core values.
• Perform other duties as assigned or directed by Supervisor, Director of Dining Services, or designee.

Education and Licenses/Certifications Requirements:

• High school diploma or equivalent (GED), required.
• Must meet and maintain all state-specific regulatory requirements, such as Food Handler Certification.

Experience Requirements (in years):

• 6+ months of prior work experience as a server in a similar industry or work environment.
• Exposure to restaurant operations or the ability to learn.

Required Competencies:  

• Must be 18 years or older or have a proper work permit and authorization documentation.
• Must complete required Background clearances, health screening, and provide negative TB test results within 7 days of employment (must be within the last 6 months).
• Basic counting skills as required by the position (tracking meals/residents, etc.).
• Must have excellent communication skills, including the ability to speak, write, understand, and read English.
• Must be able to operate standard serving equipment (salad bar/heating cart, trays, etc.).
• Must possess the ability to always deal tactfully and professionally with personnel, residents, family members, guests, vendors, and the public.
• Must meet and maintain all state-specific regulatory requirements, such as Food Handler Certification.

Physical Demands & Work Environment:

• Must be mobile and able to perform the physical requirements of the job, including standing for prolonged periods, walking, bending, kneeling, squatting, pulling, reaching overhead, and repetitive motion.
• Able to move intermittently throughout the workday and in the community.
• Ability to lift and carry up to 50 pounds, and push up to 250 pounds, as necessary.
• Reasonable accommodations will be provided in accordance with applicable federal, state, and local laws.

Inspiring people, creating experiences, and supporting goals are just a few ways MBK Senior Living creates a positive work environment. It's how we support our team members, serve our residents, and achieve our pursuit – to be the senior living provider of choice in each market we serve.

MBK Senior Living has pursued this goal for more than 30 years. Currently, the company owns and operates 35 Independent Living, Assisted Living, and Memory Care services in senior living communities throughout the Western United States. We’re proud to have been ranked among the Top 50 "Best Workplaces in Aging Services" by Fortune magazine and certified as a “Great Place to Work” by the Great Place to Work Institute since 2017. 

MBK is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or other protected reason.  Our company is committed to providing access, equal opportunity and reasonable accommodation for qualifying individuals in employment, its services, programs, and activities. To request reasonable accommodation, contact [email protected]. 

Regulatory Disclosures for Senior Living Communities with Medicaid Residents:   An “Excluded Party” is a person that the federal or state government found not eligible to provide care and services in a facility that receives Medicare or Medicaid funding.  If employed at one of our senior living communities that receives Medicare or Medicaid funding, team members must not be considered an “Excluded Party” as defined by the U.S. Department of Health and Human Services, any state Medicaid Programs, and any additional federal and state government contract programs.  If, as a team member, you learn that you are an Excluded Party at any time, you must present your Excluded Party notice letter to your supervisor immediately.  

Other Regulatory Requirements:  If employed at one of our senior living communities, team members must continually comply with certain laws and regulations that impact the company, including, but not limited to, as applicable, state licensing regulations, the Health Insurance Portability and Accountability Act of 1996 (HIPAA), Resident Rights as defined by the U.S. Department of Health and Human Services, and any other federal or state laws relating to team members’ professional licenses.

HIPAA Disclosure:

All Team Members prior to commencing employment and once employed must not be considered an “Excluded Party” as defined by the Medicare and state Medicaid Programs as well as other federal and state government contract programs. If as an associate you learn you are an Excluded Party, you must present your Excluded Party notice letter to your supervisor immediately. An Excluded Party is a person that the federal or state government found not eligible to provide care and services in a Community that receives Medicare or Medicaid funding. In addition, at all times, during your employment, all associates must be in compliance with certain laws and regulations that affect the company, including but not limited to Resident Rights, HIPAA, State licensing regulations, and those laws relating you an associates’ professional license.