Black Box

End-to-end digital infrastructure and IT services

Tech Coordinator

Network Engineering & AdministrationConfirmed live in the last 24 hours

Full-timeUnited StatesNo salary listed

About the Job

Requirements

Possess working knowledge of infrastructure devices, including routers, switches, wireless access points, network racks, and structured cabling.
Understand basic local area network and wide area network concepts.
Understand installation and validation processes for network equipment.
Have a bachelor's degree or equivalent experience.
Have a minimum of 2 to 4 years of experience in technical coordination, infrastructure support, or international call center environments.
Have a strong understanding of infrastructure devices and network fundamentals.
Know router, switch, and access point installation processes.
Have strong verbal and written communication skills and the ability to interact confidently with global stakeholders.
Be able to manage multiple projects simultaneously.
Have analytical and problem-solving capabilities, attention to detail, and ownership.
Be able to work independently and in a team environment.
Be willing to work in a 24/7 work environment supporting US business hours.

Responsibilities

Perform initial troubleshooting for infrastructure-related issues.
Validate deliverables, including installation photos, cabling confirmation, and device connectivity.
Ensure field execution aligns with technical scope and device configurations.
Coordinate with field technicians, vendors and supplier partners, project managers, resource coordinators, and customer site contacts across APAC, EMEA, and AMER regions.
Manage bridge calls during execution windows and maintain communication across different time zones.
Prepare and share structured reports with stakeholders.
Maintain and update project trackers and documentation.
Share daily execution updates, risk reports, and closure summaries.
Ensure documentation accuracy, including runbooks, coordination plans, and execution reports.
Support utilization, status, and operational reporting requirements.

Desired Qualifications

Certifications such as ITIL, CCNA, A+, or similar infrastructure-related certifications are desirable.

Technical Responsibilities

Possess working knowledge of infrastructure devices including:- Routers
Switches
Wireless Access Points
Network Racks and Structured Cabling
Basic LAN and WAN concepts
Understand installation and validation processes for network equipment.
Perform initial troubleshooting for infrastructure-related issues.
Validate deliverables such as installation photos, cabling confirmation, and device connectivity.
Ensure field execution aligns with technical scope and device configurations.

Stakeholder Interaction and Global Coordination

Interact effectively with multiple stakeholders globally across APAC, EMEA, and AMER regions.
Coordinate with: - Field technicians
Vendors and supplier partners
Project Managers
Resource Coordinators
Customer site contacts
Manage bridge calls during execution windows.
Maintain clear and professional communication across different time zones.

Reporting and Documentation

Prepare and share structured reports with stakeholders.
Maintain and update project trackers and documentation.
Share daily execution updates, risk reports, and closure summaries.
Ensure documentation accuracy including runbooks, coordination plans, and execution reports.
Support utilization, status, and operational reporting requirements.

Qualifications

Bachelor’s degree or equivalent experience.
Minimum 2 to 4 years of experience in technical coordination, infrastructure support, or international call center environments.
Strong understanding of infrastructure devices and network fundamentals.
Knowledge of router, switch, and access point installation processes.
Excellent verbal and written communication skills.
Strong interpersonal skills with ability to interact confidently with global stakeholders.
Ability to manage multiple projects simultaneously.
Strong analytical and problem-solving capabilities.
High attention to detail and ownership mindset.
Ability to work independently and in a team environment.
Willingness to work in a 24/7 work environment supporting US business hours.

Certifications such as ITIL, CCNA, A+, or similar infrastructure-related certifications are desirable.

About the Company

Black Box

End-to-end digital infrastructure and IT services

Black Box provides digital infrastructure solutions for large enterprises and public-sector clients, designing, integrating, and managing IT environments. It offers services and products across networking, data centers, cybersecurity, unified communications, and digital workplace, along with consulting, project management, and managed services to design, deploy, and operate systems. The company differentiates itself as a vendor-agnostic integrator with a global delivery footprint, offering end-to-end capabilities from initial design to ongoing support. Its goal is to help organizations build scalable, reliable digital infrastructure across distributed locations to support modern operations.

Company size: Not listed
Company stage: IPO
Headquarters: Plano, TX
Founded: 1976

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