This is Adyen
Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.
For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.
Team Lead, Quality Assurance - CDD & KYC Operations
As the Team Lead Quality Assurance for Customer Due Diligence (CDD) and Know Your Customer (KYC), you will spearhead the maintenance of unparalleled standards of accuracy and compliance within our CDD and KYC processes. Your role will involve leading a Quality Assurance (QA) analyst team, setting clear objectives, and ensuring strict adherence to regulatory guidelines and company policies.
What you’ll do
- Lead, mentor, and motivate a team of QA analysts, ensuring their alignment with company goals and objectives;
- Develop, implement, and refine quality assurance strategies to enhance the efficiency and accuracy of CDD and KYC processes;
- Guarantee adherence to regulatory requirements and internal policies, conducting regular audits to spot and mitigate compliance risks;
- Drive initiatives for continuous process improvement, leveraging data-driven insights and feedback to enhance workflows and minimize errors;
- Collaborate cross-functionally with various departments to ensure seamless integration of QA procedures and promote a culture of compliance across the organization;
- Stay updated on industry trends, emerging technologies, and evolving regulatory standards related to CDD and KYC, implementing necessary changes to maintain compliance.
Who you’re
- You have an excellent understanding of regulatory requirements and best practices pertaining to CDD and KYC;
- You have proven leadership skills (at least 1-3 years of people leader experience) with the ability to mentor and develop team members effectively;
- You have exceptional analytical and problem-solving abilities, coupled with a detail-oriented approach;
- You’re a strong communicator and have interpersonal skills to liaise effectively with stakeholders at all levels;
- You can adapt to changing regulatory landscapes and drive proactive compliance measures.
Our Diversity, Equity and Inclusion commitments
Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.
Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!
What’s next?
Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.
This role is based out of our Chicago office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.
