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Job Category

Program & Project Management

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Position Description
For customers who want to maximize the value of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled experts, we offer the Signature Success Plan. Signature provides the right insights and expertise at the right time—making all the difference. With Signature, you gain access to our deepest level of partnership, the most skilled expertise, and the tools needed to stay agile

The Programs, Ops & Tech team operates within Account Success to ensure operational rigor in running the business while supporting various special projects aimed at driving growth and transformation. This Center of Excellence (CoE) Lead for Tableau role will collaborate with internal teams and partners across CSG on special projects, NPIs, and EOL initiatives. It will also work closely with internal stakeholders to communicate key initiatives to teams, customers, and other key stakeholders. This role will create and own a CSM community around Tableau to ensure that CSM’s are able to find and share best practices, successes and challenges with peers across the globe.

The role reports to the Senior Director, Account Success Centers of Excellence.

Responsibilities

• Provide thought leadership on New Product Introductions (NPIs), including field education, feedback, and best practices.

• Establish and promote communities of practice aligned with cloud or regional priorities.

• Act as a CSM role subject matter expert (SME) for Tableau and regions for Account Success deliverables.

• Maintain SME teams to support business initiatives and field inquiries.

• Gain early insights into T&P initiatives via partnership with the Global Readiness team; assess impacts and set priorities.

• Evaluate and prioritize initiatives based on Global Signature customer needs.

• Develop plans ensuring readiness and adoption for NPIs, EOL initiatives, critical programs, and capability pilots.

• Partner with key teams to foster partnerships, align priorities and ensure shared goals

• Participate as key stakeholders in T&P and Global Readiness programs to provide diverse perspectives on impact and value.

• Contribute to governance forums, success council’s provide feedback on adoption.

• Ensure adoption and success of NPIs through enablement and customer engagement programs.

• Advocate for Signature customer needs in product forums and strategic planning sessions (VOCs).

• Serve as the voice of the Signature customer, influencing product and process enhancements.

Required Skills/Experience

• Bachelor’s degree or equivalent experience.

• 3-4+ years of experience in Tableau, Tableau Cloud and/or Tableau Server products

• 5+ years of experience leading cross-functional business efforts and managing multiple priorities.

• Proven ability to build strong working relationships across diverse teams.

• Experience leading cross-functional business efforts and managing multiple priorities.

• Strong presentation skills for field and executive audiences.

• Critical thinking and problem-solving expertise.

• Excellent written and verbal communication skills.

• Ability to manage ambiguity, set clear visions, and execute with minimal supervision.

• Initiative-driven, accurate, and solution-oriented.

• Project management experience, including data analysis and strategic recommendations.

• Alignment with Salesforce values: Trust, Customer Success, Innovation, Equality, and Sustainability.

Preferred Skills

• Familiarity with collaboration tools (Google Workspace, SmartSheet, Quip, Slack).

• Salesforce product and organization knowledge is a plus.

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.Salesforce does not accept unsolicited headhunter and agency resumes.Salesforce will not pay any third-party agency or company that does not have a signed agreement withSalesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.For New York-based roles, the base salary hiring range for this position is $169,600 to $233,200.For California-based roles, the base salary hiring range for this position is $169,600 to $233,200.For Illinois based roles, the base salary hiring range for this position is $155,400 to $213,800.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.