I

IHG

Global hotel company

Guest Service Manager

Full-TimeUpdated on 10/15/2026
No salary listed
Mid
Ishigaki, Okinawa, Japan
In Person
Food Service & HospitalityHotel Guest Services

About the job

Requirements
  • At least 3 years of experience in guest services or a related field.
  • Fluent English communication skills for interacting with international guests.
Responsibilities
  • Provide services to VIP guests and enhance overall guest satisfaction.
  • Promote and improve operational efficiency.
  • Support cost management initiatives.
  • Propose and implement strategies to increase revenue in guest services.
  • Conduct staff training, foster talent development, manage attendance, and create staff schedules.
  • Respond to hotel emergencies and ensure safety protocols are followed.
  • Support other departments within the Rooms Division.
Desired Qualifications
  • Management experience.
  • Hands-on experience in front desk or guest relations operations.
  • Previous experience working at a city hotel.
  • Knowledge of and experience using OPERA property management system.
  • Proficiency in Chinese or Korean.
  • Strong communication skills.
  • Professional appearance with a bright and approachable personality.
  • Team-oriented, with a strong sense of cooperation and collaboration.
  • Proactive and willing to take on new challenges.
  • Flexible and adaptable to changing circumstances.

About the company

I

IHG

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IHG is a global hospitality company operating and franchising a portfolio of hotel brands. The company supports hotel development, reservations, loyalty programs, revenue management, brand standards, technology, and guest services. It serves travelers, hotel owners, franchisees, corporate clients, loyalty members, and hospitality partners. Its operating model centers on a primarily franchised and managed hotel network connected through brands, distribution, commercial systems, and regional support. Teams work across hotel operations, development, revenue, technology, marketing, loyalty, finance, and owner support. Teams support coordinated daily delivery.

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