MUFG

Global bank offering diversified financial services

Associate – CM

Finance & BankingPosted on Nov 10

Full-timeIndiaNo salary listed

About the Job

Requirements

The role requires 0–2 years of experience in financial or capital markets; experience in transfer agency operations is preferred.
A bachelor's or master's degree in business, finance, or a banking-related discipline from a reputed college or university is required.
Knowledge of capital market products, including equity, bonds, and transfer agency, is required.
The role requires initiative, motivation, organizational skills, analytical and problem-solving skills, and effective oral and written communication, including negotiation and successful liaison with internal and external parties.
The role requires flexibility to meet demanding deadlines and work long hours when needed.
Working knowledge of Microsoft Office programs, including Outlook, Word, Excel, and PowerPoint, is required.
The role requires attention to detail, time management, customer-service awareness, teamwork, and the ability to work under supervision and with guidance.
The role requires willingness to assist peers, take on additional tasks, pursue self-improvement and professional development, work to tight deadlines, follow processes, and maintain accuracy.
The role requires numeracy and literacy.

Responsibilities

Process transactions relating to transfer agency, registrations, static data updates, employee share plans, and settlement dealing accurately and on time, supporting global markets and working with integrated value-chain and international interfaces.
Respond to clients through agreed channels by the specified deadlines.
Maintain relevant systems and databases.
Help prepare client responses, presentations, and reports as required by the business.
Understand and comply with legislative, procedural, industry, financial, and client-specific requirements; minimize risk and escalate non-adherence according to the escalation matrix.
Support other team members and assist other teams across the business as required.
Complete mandatory training by its due date and participate in training on procedure changes, company policy, values, cross-skilling, and updates to business tools and systems.
Meet individual targets and objectives, service standards, and quality standards while minimizing rework.
Identify adverse information, reputational risks, inappropriate practices, or counterparty behavior, and follow the escalation matrix for identified events or issues.
Maintain accuracy and complete assigned tasks within the specified service-level agreement.
Accurately process, record, review, and complete administrative operations in a timely manner, including placing dealing, opening client accounts, updating or amending clients' personal information, and performing settlement and reconciliation for account activity.
Adhere to procedural, regulatory, and industry requirements.
Work rotational shifts starting at 3:30 AM for APAC or 11:30 AM for EMEA.

Desired Qualifications

Experience in transfer agency operations is preferred.
A qualification in business, financial markets, law, or the securities industry is desirable.

Overview

This role will include the functions like Share Dealing, Employee share plans operations, Registrations & transfer agency and Share Settlements. The incumbent needs to understand the laws of the region supported and perform day to day work in accordance with procedure set for an activity. The role needs to work in rotational shifts starting at 3:30 AM for APAC and from 11.30 AM for EMEA.

Key Accountabilities and main responsibilities

Strategic Focus

You’ll be working in the operations team supporting global markets. We are responsible for the correct and timely processing of transaction relating to transfer agency, registrations, static updation, employee share plans and settlement dealing. As a strong member of the team, you will work closely within the integrated value chain and our global / international interfaces.
Knowledge of capital market products, equity, bonds, transfer agency is must.
Participate as a positive member of the team and maintain good working relationships with colleagues, including cooperating with others to achieve the team’s goals, providing support and assisting other teams across the business as required
Learn, maintain and update process knowledge and KOP.
Responding to clients through agreed mode as per deadline
Maintain relevant systems/data bases
Help with preparation of client response, presentations, reporting as per business requirements.
Understanding compliance and adhere to all legislative, procedural, industry, financial and client specific procedures, where relevant, to minimise risk and escalate non-adherence as per the escalation matrix.
Support and assist other team members as and when required
Complete mandatory training by the required due date and participate in training relating to changes in procedures, company policy, values, cross skilling and updates to tools and systems used by the business
Ensure that your individual targets and objectives are achieved
Provide superior service, ensuring service and quality standards are met and to minimise re-work
Living the values of the firm.

Operational Management

Highlight if there is any instance with counterparties for any adverse information, reputational risk issues, inappropriate practices, or behaviour on the part of the counterparty.
Ensure escalation matrix is followed in any such events or issues identified.

People Leadership

Takes ownership of role, responsibilities and impact on the wider team

Governance & Risk

Maintain level of accuracy
Complete assigned task as per provided SLA.

Experience & Personal Attributes

0-2 years’ experience in Financial / Capital Markets, preferably in Transfer Agency operations with Basic Knowledge of Capital Markets / Financial Market product.
A Bachelors or master’s degree in business Or Finance or Banking related discipline from a reputed College/University.
Demonstrated high level of initiative, motivation, and organisational skills
Analytical and problem-solving skills
Effective oral and written communication skills including negotiation skills, ability to liaise successfully with internal and external parties, and ability to work effectively in a team environment
Flexibility - able to meet demanding deadlines and work long hours to meet those deadlines, as required
Qualification in business/financial markets/law/securities industry desirable
Accurately process, record, review, and complete various administrative operations in a timely manner including but not limited, Placing Dealing, Open Accounts of Clients, Update / Amend Client’s personal information, Performing Settlement and Reconciliation for the activity on the account.
Adhere to procedural, regulatory & industry requirements
Working knowledge of Microsoft Office programs (Outlook, Word, Excel, PP)
Good communication skills – both written and oral
Excellent attention to detail – “right first time”
Good time management skills and the ability to work with support / guidance
Demonstrates awareness of good customer service
Ability to work as a team and under supervision. Demonstrates good teamwork ethic, showing willingness to assist peers and take on additional tasks
Demonstrates willingness for self-improvement and professional development
Ability to work to tight deadlines and follow process where necessary
Ability to maintain a high degree of accuracy and attention to detail
Numerate and literate

About the Company

MUFG

Global bank offering diversified financial services

MUFG is a major global financial group that provides a wide range of banking and financial services, including commercial and trust banking, securities, credit cards, and asset management. Its products are delivered through a network of domestic and international banks, digital platforms, and financial advisers, offering loans, deposits, payments, investment services, and asset management. MUFG stands out due to its size and scale as one of the world’s largest financial groups, its diversified offerings across banking and securities, and its strong international presence (notably expanding in the U.S. after investing in Morgan Stanley in 2008). Its goal is to support economic growth worldwide by expanding its global footprint and promoting sustainable finance.

Company size: 10,001+
Company stage: IPO
Headquarters: Tokyo, Japan
Founded: 2006

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