All Accor

Global hotel management, franchising, loyalty program

Front Office Executive

Hotel Guest ServicesUpdated on Nov 11

Full-timeAgra, Uttar Pradesh, IndiaNo salary listedIn-person

About the Job

Requirements

A high school diploma or equivalent is required; hospitality or business certification is preferred.
At least 3–5 years of front office experience in a four-star or luxury hotel environment is required.
Experience in guest services, reservation management, and front desk operations is required.
Knowledge of hotel property management systems (PMS) and point-of-sale (POS) software is required.
Proficiency in cash handling, billing processes, and financial reconciliation is required.
The ability to lead and supervise front office teams is required.
Strong organizational and multitasking abilities in a fast-paced environment are required.

Responsibilities

Manage guest check-in and check-out procedures to provide a seamless and welcoming experience.
Oversee reservation management and coordinate with the reservations team to optimize occupancy and revenue.
Handle guest inquiries, requests, and complaints professionally, resolving issues promptly to ensure guest satisfaction.
Supervise and coordinate front office staff, including bell desk, concierge, and housekeeping liaison teams.
Manage cash handling, billing processes, and point-of-sale transactions accurately and in accordance with financial protocols.
Maintain security protocols, including key management, access control, and guest privacy protection.
Coordinate with housekeeping, maintenance, food and beverage, and other departments to support operational efficiency and guest service.
Prepare and maintain front office reports, including occupancy reports, revenue summaries, and incident documentation.
Implement revenue management strategies to maximize hotel profitability and occupancy rates.
Train, mentor, and develop front office team members to maintain high service standards and professional conduct.
Ensure compliance with hotel policies, procedures, and industry regulations.
Monitor guest feedback and implement improvements based on guest comments and suggestions.
Assist with special events, VIP guest services, and customized guest requests.

Desired Qualifications

A hospitality or business certification is preferred.

Job Description

Manage guest check-in and check-out procedures, ensuring a seamless and welcoming experience for all guests
Oversee reservation management and coordinate with the reservations team to optimize occupancy and revenue
Handle guest inquiries, requests, and complaints with professionalism and resolve issues promptly to ensure guest satisfaction
Supervise and coordinate front office staff, including bell desk, concierge, and housekeeping liaison teams
Manage cash handling, billing processes, and point-of-sale transactions with accuracy and adherence to financial protocols
Maintain security protocols, including key management, access control, and guest privacy protection
Coordinate with other departments (housekeeping, maintenance, food and beverage) to ensure operational efficiency and guest service excellence
Prepare and maintain accurate front office reports, including occupancy reports, revenue summaries, and incident documentation
Implement revenue management strategies to maximize hotel profitability and occupancy rates
Train, mentor, and develop front office team members to maintain high service standards and professional conduct
Ensure compliance with hotel policies, procedures, and industry regulations
Monitor and manage guest feedback, implementing improvements based on guest comments and suggestions
Assist with special events, VIP guest services, and customized requests to enhance guest experiences

Qualifications

**Required Qualifications:**

High school diploma or equivalent; hospitality or business certification preferred
Minimum 3-5 years of front office experience in a 4-star or luxury hotel environment
Proven experience in guest services, reservation management, and front desk operations
Strong knowledge of hotel management systems (PMS) and point-of-sale (POS) software
Excellent communication and interpersonal skills with the ability to manage diverse guest interactions
Proficiency in cash handling, billing processes, and financial reconciliation
Demonstrated ability to lead and supervise front office teams effectively
Strong organizational and multitasking abilities in a fast-paced environment

Additional Information

WHAT IS IN IT FOR YOU:

Come As You Are
Work With Purpose
Grow, Learn and Enjoy
Explore Limitless Possibilities

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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