Velocity Flow Technologies

Industrial group offering engineered process equipment

Customer Service Coordinator

Customer SupportConfirmed live in the last 24 hours

Full-timeSalina, KS, USANo salary listedIn-person

About the Job

Requirements

A minimum of an associate degree or equivalent experience in customer service or a related field.
One to three years of experience in a customer service role, preferably in manufacturing or engineering environments.
Strong communication and interpersonal skills to maintain positive relationships with clients and team members.
Organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
Proficiency in customer relationship management software and Microsoft Office Suite, including Word, Excel, and Outlook.
Ability to work under pressure and maintain professionalism in fast-paced environments.

Responsibilities

Act as the main liaison between customers and internal teams, ensuring timely communication regarding orders, pricing, and delivery schedules.
Process customer orders accurately and promptly, including updates and tracking.
Handle customer inquiries, complaints, and feedback effectively, providing necessary resolutions or directing them to appropriate departments.
Maintain organized records of customer interactions and transactions.
Collaborate closely with sales, production, and shipping teams to ensure customer satisfaction.
Assist in developing customer service policies and procedures for enhanced efficiency.

Customer Service Coordinator- Spectrum Metalcraft

Velocity Flow Technologies · Salina, United States · Full-time · Posted 2026-10-07

Workplace: on_site

Department: Customer Service

Description

The Customer Service Coordinator at Spectrum Metalcraft, a division of Vortex Companies, will be the key point of contact for our clients, ensuring a seamless flow of information and support. This role involves collaborating with various departments to manage orders and resolve customer inquiries efficiently and professionally. The ideal candidate will possess excellent communication skills and a keen attention to detail, with a passion for delivering exceptional customer experiences.

Key responsibilities include, but are not limited to:

Act as the main liaison between customers and internal teams, ensuring timely communication regarding orders, pricing, and delivery schedules.
Process customer orders accurately and promptly, including updates and tracking.
Handle customer inquiries, complaints, and feedback effectively, providing necessary resolutions or directing them to appropriate departments.
Maintain organized records of customer interactions and transactions.
Collaborate closely with sales, production, and shipping teams to ensure customer satisfaction.
Assist in developing customer service policies and procedures for enhanced efficiency.

Requirements

A minimum of an associate degree or equivalent experience in customer service or a related field.
1-3 years of experience in a customer service role, preferably in manufacturing or engineering environments.
Strong communication and interpersonal skills, capable of maintaining positive relationships with clients and team members.
Exceptional organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
Proficiency in CRM software and Microsoft Office Suite (Word, Excel, Outlook).
Ability to work under pressure and maintain professionalism in fast-paced environments.

This is a full-time position with standard office hours, Monday to Friday, with potential for overtime based on business needs.

Benefits

Medical Insurance
Voluntary: Dental, Disability, Vision, Cancer and Vol Life
Company paid Vol Life
Paid vacation and holidays
Wellness program
Quarterly company sponsored events

**This position will be located at 304 E Ave B, Salina, KS and is a non-remote position.

Apply

Apply at Velocity Flow Technologies

About the Company

Velocity Flow Technologies

Industrial group offering engineered process equipment

Velocity Flow Technologies is an industrial group that unites multiple brands to provide mission-critical equipment and process solutions for material handling and fabrication. Each brand maintains its market identity while leveraging shared resources to offer integrated solutions across the value chain, from dry bulk flow control to metal finishing and explosion-proof drives. Unlike single-brand suppliers, it combines several specialized brands under one platform through strategic acquisitions, delivering a broad, integrated product and engineering offering. Its goal is to help customers move, control, and optimize operations safely and efficiently across a wide range of industries with customized equipment and services.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Salina, KS
Founded: Not listed

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