Regional Office Administrator

Job Description

Time Type:

Full time

Role Details:

Time Type: Full Time

Starting Pay: $18 / HR

Job Location: 3518 SH-337 Loop, New Braunfels TX

Job Summary:

The Regional Office Administrator will assist with office activities and provide clerical support to management.  In addition, this position will operate a multi-line phone system to answer incoming calls.

Supervisory Responsibilities:

• None.

Duties/Responsibilities:

• Files and follows up on claims with vendors and the railroad.
• Handles customer paperwork and requests.
• Works with headquarters, retail stores, and vendors to maintain accurate records.
• Assists with scheduling appointments for third party carriers on inbound and outbound freight.
• Directs office activities and functions to maintain efficiency and compliance with company policies.
• Answers incoming telephone calls and organize/maintains work areas.
• Orders, receives, tracks, and distributes office supplies.
• Assists customers in resolving complaints, including escalating them to management when appropriate.
• Keeps organized and detailed records of services.
• Receives and tracks inventory properly to ensure materials are available when needed.
• Coordinates with customers, homeowners, and contractors.
• Creates routes and dispatches techs to locations.
• Keeps open lines of communication between 20+ stores and communicates effectively with vendors.
• Effectively coordinates multiple tasks in a fast-paced environment.
• Responds to emails and vendor communication in a timely manner.
• Travel and overnight stay for training requirements, a possibility.
• Creates and prints fax cover sheets, memos, reports, and all other documents as necessary.
• Performs clerical duties when needed, such as filing, photocopying, editing, and other necessary departmental paperwork.
• Attends team meetings and company training sessions as required.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent customer service skills. 
• Good verbal communication skills.
• The ability to operate available equipment, such as cash registers, calculators, or scanners.
• Data entry.
• Creative problem solving and strong organizational skills.
• Basic mathematical skills, as needed to make change and give refunds.
• Knowledgeable about the company’s products and services, as well as customer-related policies. 
• Must have a current driver’s license and auto liability insurance.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Ability to utilize IBM Content Manager, MAC21, and other third party software applications.
• Proficient with Microsoft Office Suite or related software.
• Must be available and willing to work such overtime per day or week as the employer determines is necessary or desirable to meet business needs.

Education/Experience

• High school diploma or equivalent is preferred.
• Successful completion of on-the-job training.

Physical Requirements

• Prolonged periods of sitting and working on the computer or related equipment.
• Must be able to lift up to 30 pounds at times, and occasionally lift/move up to 50 pounds.
• Must be able to climb ladders to reach product both high and low.