Key Account Manager - Associate

Job Description

Get to Know the Team

GrabFood Commercial is a team responsible for growing existing partners' business. We make critical decisions to serve the lives of merchant partners and provide the best offers for our consumers. If this excites you, you should join our team!

Get to Know the Role

GrabFood Commercial is a team responsible for growing existing partners' business. We make critical decisions to serve the lives of merchant partners and provide the best offers for our consumers.

We're looking for people who love being challenged and are excited by the idea of growing Merchant Organization. You will report to National KAM GrabFood, Manager, and will work fully on-site in Jakarta office.

The Critical Tasks You Will Perform

• Be the primary contact for merchants, engaging them to understand their needs, gather feedback, and provide solutions that build mutual business growth.
• Design and implement compelling co-marketing campaigns in partnership with merchants to deliver value to customers and enhance partner revenue streams.
• Use a data-driven approach to analyze partner performance, forecast Return on investment, and provide actionable insights on main metrics to increase basket size and customer loyalty.
• Be the internal advocate for merchant success, collaborating with Strategy, Growth, Marketing, and Operations teams to provide a seamless and the best partner experience.
• Deepen strategic partnerships by identifying and capitalizing on synergistic opportunities across the Grab ecosystem, including Grab Dine-Out, GrabAds, GrabExpress, and Grab For Business.

Qualifications

What Essential Skills You Will Need

• 3+ years of experience in a commercial role such as Business Development, Sales, or Account Management within the technology, startup, or financial services sectors.
• Experience managing a client or account portfolio to improved revenue targets.
• Expertise in managing the full sales cycle, including qualifying prospects, assessing product fit, and identifying growth opportunities.
• Experience using data analysis to inform strategy, guide decision-making, and build compelling business cases.
• Experience developing scalable processes to manage partner relationships, ensuring a high-quality experience from initial outreach to ongoing engagement.
• Proficiency in English.
• Direct experience with the on-demand delivery industry—especially food or grocery delivery.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.