Full-Time

Enterprise Support Specialist

French or Portuguese Speaking

Posted on 6/3/2024

Figma

Figma

1,001-5,000 employees

Collaborative interface design and prototyping platform

Mid

Seattle, WA, USA + 2 more

Required Skills
Sales
Communications
Requirements
  • 2+ years’ experience working in a Support environment for a technical SaaS product, ideally supporting Enterprise customers.
  • Language skills: English is an absolute necessity. French or Portuguese is also necessary giving our global expansion in the region.
  • Consultative communication skills with the ability to tailor a message for your audience.
  • A bias for action to drive for results.
  • Resilience and adaptability.
Responsibilities
  • Develop expertise of Figma's products and the journey of our customers, from Product Designers to Account Administrators, to accurately diagnose sophisticated inquiries.
  • Interact with Figma customers daily via email, taking ownership over cases from start to resolution.
  • Partner closely with Sales teams to guide large scale organizations through complex workspace configurations, acting quickly to address technical issues and ensuring successful account setup.
  • Operate as the voice of the customer, capturing both product and process gaps in the experience and presenting data-backed cases for new feature development and process automation.
  • Act as designated point of contact for high-risk escalations and issues, proactively engaging the appropriate partners, and owning communication through to solution.
  • Identify trends and communicate insights to our Product and technical teams to advocate for bug fixes, process improvements, and feature enhancements.
  • Work with the Product Support Learning and Performance team to develop documentation and training materials for future Enterprise Advocates.

Figma is an all-in-one design platform that facilitates collaborative interface design, prototyping, and development, featuring design systems, realistic prototyping, and Dev Mode for developers. It also offers online whiteboarding for seamless team collaboration and brainstorming.

Company Stage

N/A

Total Funding

$749.1M

Headquarters

San Francisco, California

Founded

2012

Growth & Insights
Headcount

6 month growth

0%

1 year growth

2%

2 year growth

18%

Benefits

Competitive salary & equity

Retirement with company contribution

Mental health and wellness benefits

Company recharge days

Work from home stipend

Health, Dental, & Vision

Parental leave & fertility support

Generous PTO

Learning & development stipend

Cell phone reimbursement